Business
4 Tips to Help You Improve Marketing Productivity
Every marketing department is unique. Although each organization seems to expect something different from this arm of the business, there’s one thing every company wants and needs: productivity.
By optimizing your marketing team for productivity, you can get more done in less time and leave space and flexibility to flex your creative muscles. Let’s talk about how!
Four Productivity Boosting Tips and Techniques
Most marketing teams spend the bulk of their time and attention on developing strategies and coming up with creative campaigns. But if you cut through all of the noise and home in on the essentials, strategy is useless without execution.
You have to maximize productivity and get things done … otherwise none of the rest of it matters. In this post, we’ll identify actionable strategies, with insights your team can employ to get ahead. Let’s dive in!
- Take Calendars Seriously
We would hope you’re already using some sort of digital calendar in your marketing department, but too many firms are not utterly serious about how they leverage this tool. Here are a few suggestions:
- Use the same app. Feel free to use whatever calendar software you feel most comfortable with, but it’s hard to beat Google Calendar (especially if you’re already using other G Suite tools). When everyone uses the same software, it’s much easier to collaborate, add events, modify them, and keep the entire team working together.
- Be religious about time blocks. Do you need two uninterrupted hours in your office to work on a project? Block it out on your calendar. This will signal to others that you’re unavailable during this time.
- Use the description. Have you ever looked at your schedule and had trouble remembering why a particular meeting was called? Your team can avoid this pitfall by getting specific in the meeting details/description. Make a rule that anyone who creates a meeting or event on the calendar must provide at least two or three sentences that describe what will be covered and the expectations leading up to the meeting. This will make every meeting on your calendar more efficient and productive.
The above are just a few ideas. The point is to be intentional about how you utilize the calendar. Yours should provide clarity, not create confusion.
- Replace Meetings With Huddles
There’s an undeniable time and place for long meetings, but they should be few and far between. In fact, most of them can probably be replaced with huddles. Here’s what makes a huddle different:
- Unlike a meeting — which might eat up 30 to 60 minutes — a huddle lasts for a maximum of 10 to 15.
- Never invite more than five people to a huddle. In many cases, only two or three are necessary.
- A huddle always starts on time and ends on time. (If the entire agenda gets covered within the first few minutes, it’s perfectly fine to end the meeting early.)
- If something turns out to require an in-depth conversation or starts to consume too much time, push it to the side and let the relevant parties follow up after the huddle.
- Every huddle should end with clear expectations. If a task is created, a responsible person should be identified and assigned to it.
- Huddles are generally most effective when held at the start or end of the day. However, a midday huddle around lunchtime can serve as a good opportunity to hit the “reset” button and make sure everyone is on the same page.
As your team gets more comfortable with huddles, you’ll notice that traditional meetings may become a thing of the past. There will still be times when a longer meeting will do the trick, but your calendar won’t be clogged with them, the way it has in the past.
- Leverage Intranet Software
If your marketing department is like many others, you have a divided team of coworkers spread across a range of locations. Whether you’re 100 percent remote, semi-virtual, or have a mix of full-time employees and part-time freelancers, trying to keep everyone operating together can be challenging.
What you need in this situation is an intranet solution. Intranet software basically serves as a private, centralized portal for your team. It enhances collaboration, eliminates distraction, and makes it easy to organize and find files, communications, and resources. The result is greater productivity across the board.
Numerous intranet solutions are available to choose from, but you should look for an option that integrates with your existing tech stack. If you’re already using Google’s G Suite, a platform like Happeo is a good choice. It integrates seamlessly with all G Suite apps and third-party tools, which will empower you to get the most from these technologies.
- Get on the Same Page With Sales
How many times have you heard someone discuss the importance of sales-marketing alignment? It’s one of the most common suggestions we hear, but it rarely gets executed properly.
If you want to increase productivity across your firm, you’ll need to see sales-marketing alignment as more than a general objective. It must become a practical point of execution.
“The truth is that aligning with sales and building trust among departments will spark an immediate rise in productivity,” writes Ray Kemper, CMO of Televerde.
“Agenda items here include developing a common set of definitions on what a lead is and agreeing on when that lead is qualified for sales. The teams will also need to agree on a standardized process and timeline for lead follow-up.”
As you align sales and marketing, you’ll find that much of the confusion that previously plagued your conversion funnel dissipates. It’s no longer a “sales vs. marketing” situation. Everyone pursues the same fundamental objectives and outcomes.
Give Your Marketing the Boost it Needs
Want to make the most of your marketing strategy and creative initiatives? Begin with learning how to prioritize productivity.
Sure, every marketing team is different, but the techniques outlined in this article should furnish you with the resources you need to be more efficient. Take a few moments to review each of these tactics, then implement the ones you feel have the potential to have a direct impact on your operations this week.
(Hint: Sometimes the smallest changes have the greatest effects.)
Business
Ipsos Helps Brands Understand How They Get Customer Experience Wrong & Why It’s Costing Them Millions
For brands looking to succeed in the modern business ecosystem, the customer experience (CX) is not something companies can afford to ignore. CX is a direct driver of revenue, loyalty, and growth for organizations.
Ipsos, one of the world’s leading market research firms, helps brands understand that failing to focus on the customer experience can lead to lost sales, which in turn can translate to not only millions in lost revenue but also lost trust and credibility in the market.
How brands still get CX wrong
“The customer decision and desire to do business with brands directly affect the bottom line,” says Brad Christian, Chief Commercial Officer at Ipsos – Experience Practice.
Customer experience may sound like a simple concept, but many brands still get it wrong. CX goes beyond surveys and feedback. Leaders who fail to connect feedback in a meaningful way to goals such as retention, repeat visits or purchases, advocacy, and operational performance fail to deliver on their service promises. The emotional and functional disconnect can spell trouble for brands. The most polished advertising campaigns cannot make up for a frustrating customer interaction or a promise that a business cannot fulfill.
According to Ipsos’s internal research, many customers today see service as too automated and impersonal. More than half report that their experience is worse than promised.
These findings don’t just result in disappointed buyers. They result in lost customers, negative feedback, and a long-term impact on the business as a whole.
“Brands have to manage the entire customer experience across each and every touchpoint,” explains Christian.
Poor CX can be expensive
Executives can often underestimate how expensive a history of poor CX can be. Global losses can reach into the billions while leaders wonder what went wrong. In an age of rapid social media communication, a single negative interaction can spell disaster for a company, leading to reduced customer spending or the entire loss of its most loyal customers.
Those losses are not just reflected in lost revenue, however. Customer acquisition and marketing dollars can also be lost as companies continue to spend money trying to retain their customer base, often skipping right over the experience part of retention.
Poor customer experience can be a deep operating problem that creates a domino effect, decimating businesses from the inside out. These poor experiences can impact not only present and future customer acquisition but also business leaders and employees.
CX matters more in today’s business landscape
The customer experience has always mattered, but it may matter more to brands trying to make it in a modern, ultra-competitive, digitally-driven business landscape. Good experiences encourage repeat purchases, boost loyalty, and increase the likelihood that customers will go online and recommend a brand to others.
“Customer experience isn’t an isolated function,” says Christian. “It’s part of a larger system that ensures that brands measure and manage customer experience data and then act on that data to drive action where customer experience gaps exist.”
Brands also have to seek to understand today’s customers, who expect experiences that are seamless, authentic, and relevant. As more and more companies hop on the automation train, they will want to reassure their customers that the human element that many people consider important still exists.
At Ipsos, six drivers of strong customer relationships form the bedrock of the company’s CX platform, something that they refer to as the “Forces of CX”: certainty, fair treatment, control, status, belonging, and enjoyment.
Customers want to feel that if they have an issue with a brand, it will be handled and that their concerns will be understood. They don’t want the customer experience to feel like a battleground; they want it to feel fair and human.
“Customer experience isn’t just a nicer experience,” says Christian. “It ties directly to specific financial outcomes, whether that be increased sales, greater market share, or stronger brand loyalty.”
How Ipsos helps businesses deliver customer experiences that matter
Ipsos turns customer feedback into reliable, actionable, decision-ready information. The company goes beyond simple satisfaction metrics and implements voice-of-the-customer programs, journey analytics, relationship feedback, and quality research.
“Brands don’t just need data,” Christian says. “They need measurements as to how they are delivering on their brand promise and predictive modeling to tie financial performance measures to those measures to help them determine where to invest to maximize the customer experience and understand what financial impact those investments might deliver for the business.”
Ipsos measures the interactions that matter most and shows brands how each interaction can affect retention, share of spend, and efficiency. For brands that are trying to reduce the guesswork behind CX, Ipsos helps them move beyond cosmetic fixes to achieve real, meaningful change.
Customer expectations can shift on a dime, influenced by society, social media, and even changing trends. Ipsos helps brands meet those rapidly changing customer expectations with hard evidence and comprehensive metrics.
Today’s brands need to understand how to get the customer experience right. Ipsos has the insights needed to drive home the deep importance of CX in today’s marketplace.
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