Business
Interviewing Jimmy Boss on a new talent acquisition platform on Instagram: Outsiders
Hello Mr. Boss! First of all, I would like to thank you for agreeing to answer our questions, it’s a real pleasure for us to have you today. For those who don’t know you yet, could you introduce yourself? Who are you, where are you from and what are you doing now?
Hello, my name is Jimmy, I have lived in London for over 3 years but I’m now living in Paris and I do a lot of things
My 3 main activities are:
- The management of artists for 4 years now within my agency SDW Management
- The production of artists within my music label SDW Records
- I now offer training for young emerging artists who want advice on how to get started and develop in music
What I like a lot about your journey is that very often you went to fight to get the opportunities you wanted, even if that meant being refused dozens and finding devious methods to get there. Do you have to be relentless to succeed in this industry according to you?
Yes, you have to be determined and combative. In 2006, during a studio session in Paris, I met an R&B producer who told me how he had succeeded in placing one of his compositions on Alicia Keys’ album. He knew that she had booked 4 days of studio in Paris, he showed up at the studio 1 week before, he begged the sound engineers to let him attend the session. After a good ten refusals, they finally accepted.
Then, he tried several times to listen to his production during the session, but to no avail because of a manager mounted like a mirrored cabinet who was standing in the way. Then at the end of the session, he followed him down the street, then got into a taxi to follow him to his hotel. And in front of his determination, the star ended up asking what we let him pass, he could put his CD in the car and she just loved it!
Where many would have stopped at the first refusal, or might never even have tried, he showed courage and fighting spirit and even today the royalties he receives from this single piece allow him to live quietly in a 90m square in the heart of Paris without worrying about tomorrow.
I am convinced that any talented artist who presents a successful project is able to make a living from his music if he finds the right business model suited to his music and consistent with his values and if he is sufficient combative to face the trials that await him.
Remember that it only takes a song, a meeting, an opportunity for everything to change. For my friend it was a chase in Paris…
Industry-wide, there are a lot of conscripts, but few are chosen … What do you think are the 3 biggest shortcomings of musicians who are getting into the world of music today?
The first that many lack is the lack of knowledge in our industry.
Because a lot of people have learned music by themselves, we think we can learn marketing and business by myself too, but I think that’s impossible. Since a pencil needs to be held by the hand to write, I needed a mentor to hold my hand to build myself.
And of all the artists and producers that I have had the chance to meet or rub shoulders with, I know of none that has been built alone, without the support of a third party more experienced in this industry.
The second defect that I come across a lot is the inability to look in the mirror.
Every artist believes that his creation is the best in the world, just as any parent finds his child to be the most beautiful. The public will have the final say. An artist unable to seek and / or accept feedback is doomed to failure.
The third is the lack of a plan.
That is to say, they are able to invest several thousand euros and several months or years in an album, but have no plan to defend it. They refuse to invest in clips and a substantial marketing budget to promote them. Which leads them to say “Well, it didn’t work, I’m doing another one …”.
Besides, with your experience and that of artists and contacts, for you is it better to remain independent or seek the signature in label in the long term?
The Majors have an incredible strike force, for sure. But the real question is: is it better to be top priority or number 97 on a list of 100?
If you become the No. 1 goal of a Major, then you should sign on the spot. If you are not sure, then abstain and use other methods to develop your visibility alone. In any case, when you have reached a sufficiently interesting level of visibility, the record label box will have to be considered with reflection because at the risk of repeating myself, the majors have an incredible striking force.
In addition to your musical activities, you offer training in the music industry. Can you tell us more about your Successful Artist program? Who is it for and what is it about?
The Successful Producer and Artist Training is precisely the kind of training that I would love to take when I started because it would save me a lot of time and money.
When I had to book my first studio session, I had no idea of the rates charged, when I had to hire my first press officer, I had no idea who was good, who was bad and how much cost, etc., etc. In fact, at each stage, we either know what to do, how and with whom, or we go there in luck luck and intuition. With my Training, more chances. Everything is under control.
It is aimed at all artists in auto production or all producers in the making who wish to live from their music, professionalize and develop their visibility. Anyone who makes music, but comes up against a glass ceiling when it comes to selling it. The problem very often comes from a lack of method or the lack of tools and network. The training provides them with the answers they expect.
Where did you want to become a Music Business trainer?
In fact I always did. I’ve always been the guy you call when you have a question or problem.
I had already given my advice to many artists and producers before even thinking of creating this formation, I did it naturally and with pleasure because I feel that we are all fighting the same fight. One day a singer said to me, “You should write a book to guide future generations of artists who are coming.” It resonated with me.
At the same time, I was already taking online training in marketing, business management and personal development. It tilted, I thought rather than a book, why not condense all my knowledge and all my experience in an audio visual training accessible by everyone from anywhere in the world. And the project came to life.
What are your plans after that ?
I am currently working on the creation of a Music Business convention which should take place at the end of September 2020 in Paris. This convention will bring together many recording professionals as well as a few legendary producers who will come to share their experience on stage and during a cocktail party at the end of the day. I will have the opportunity to talk about it again.
Through your journey, we note how training has been a development engine for your projects. What resources do you recommend for musicians and producers outside of online programs to better understand the music world?
To better understand the music industry, I don’t really have it because I learned everything either in the field, or by interviewing more experienced professionals.
However, I learned a lot from the university that I went to in London specialized in music business when I started.
Given the trends of the past few years, what do you think the music industry will look like in 10 years?
From what I know artificial intelligence will be a thing but I can’t say no more about it.
Where can we find you if we want to know more about your services or your news?
Either on my website http://www.jimmyboss.com or on instagram @outsider
Business
Ipsos Helps Brands Understand How They Get Customer Experience Wrong & Why It’s Costing Them Millions
For brands looking to succeed in the modern business ecosystem, the customer experience (CX) is not something companies can afford to ignore. CX is a direct driver of revenue, loyalty, and growth for organizations.
Ipsos, one of the world’s leading market research firms, helps brands understand that failing to focus on the customer experience can lead to lost sales, which in turn can translate to not only millions in lost revenue but also lost trust and credibility in the market.
How brands still get CX wrong
“The customer decision and desire to do business with brands directly affect the bottom line,” says Brad Christian, Chief Commercial Officer at Ipsos – Experience Practice.
Customer experience may sound like a simple concept, but many brands still get it wrong. CX goes beyond surveys and feedback. Leaders who fail to connect feedback in a meaningful way to goals such as retention, repeat visits or purchases, advocacy, and operational performance fail to deliver on their service promises. The emotional and functional disconnect can spell trouble for brands. The most polished advertising campaigns cannot make up for a frustrating customer interaction or a promise that a business cannot fulfill.
According to Ipsos’s internal research, many customers today see service as too automated and impersonal. More than half report that their experience is worse than promised.
These findings don’t just result in disappointed buyers. They result in lost customers, negative feedback, and a long-term impact on the business as a whole.
“Brands have to manage the entire customer experience across each and every touchpoint,” explains Christian.
Poor CX can be expensive
Executives can often underestimate how expensive a history of poor CX can be. Global losses can reach into the billions while leaders wonder what went wrong. In an age of rapid social media communication, a single negative interaction can spell disaster for a company, leading to reduced customer spending or the entire loss of its most loyal customers.
Those losses are not just reflected in lost revenue, however. Customer acquisition and marketing dollars can also be lost as companies continue to spend money trying to retain their customer base, often skipping right over the experience part of retention.
Poor customer experience can be a deep operating problem that creates a domino effect, decimating businesses from the inside out. These poor experiences can impact not only present and future customer acquisition but also business leaders and employees.
CX matters more in today’s business landscape
The customer experience has always mattered, but it may matter more to brands trying to make it in a modern, ultra-competitive, digitally-driven business landscape. Good experiences encourage repeat purchases, boost loyalty, and increase the likelihood that customers will go online and recommend a brand to others.
“Customer experience isn’t an isolated function,” says Christian. “It’s part of a larger system that ensures that brands measure and manage customer experience data and then act on that data to drive action where customer experience gaps exist.”
Brands also have to seek to understand today’s customers, who expect experiences that are seamless, authentic, and relevant. As more and more companies hop on the automation train, they will want to reassure their customers that the human element that many people consider important still exists.
At Ipsos, six drivers of strong customer relationships form the bedrock of the company’s CX platform, something that they refer to as the “Forces of CX”: certainty, fair treatment, control, status, belonging, and enjoyment.
Customers want to feel that if they have an issue with a brand, it will be handled and that their concerns will be understood. They don’t want the customer experience to feel like a battleground; they want it to feel fair and human.
“Customer experience isn’t just a nicer experience,” says Christian. “It ties directly to specific financial outcomes, whether that be increased sales, greater market share, or stronger brand loyalty.”
How Ipsos helps businesses deliver customer experiences that matter
Ipsos turns customer feedback into reliable, actionable, decision-ready information. The company goes beyond simple satisfaction metrics and implements voice-of-the-customer programs, journey analytics, relationship feedback, and quality research.
“Brands don’t just need data,” Christian says. “They need measurements as to how they are delivering on their brand promise and predictive modeling to tie financial performance measures to those measures to help them determine where to invest to maximize the customer experience and understand what financial impact those investments might deliver for the business.”
Ipsos measures the interactions that matter most and shows brands how each interaction can affect retention, share of spend, and efficiency. For brands that are trying to reduce the guesswork behind CX, Ipsos helps them move beyond cosmetic fixes to achieve real, meaningful change.
Customer expectations can shift on a dime, influenced by society, social media, and even changing trends. Ipsos helps brands meet those rapidly changing customer expectations with hard evidence and comprehensive metrics.
Today’s brands need to understand how to get the customer experience right. Ipsos has the insights needed to drive home the deep importance of CX in today’s marketplace.
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