Connect with us

Business

How Leor Massachi Conquered The Startup World And Became The Co-Founder Of His Company Dandy By Age 20

mm

Published

on

We’d like to introduce you to Leor Massachi: a 23-year-old carrying the titles of co-founder, Chief Product Officer, and Chief Marketing Officer for a tech startup named Dandy. Massachi had been interested in business since he was in middle school, so it only made sense that he decided to pursue a business-related program at the University of Southern California after graduating high school.

Although his major was in real estate development, Massachi’s true passion always lied in learning about the realm of technology and how multifaceted it could become when starting a business. He became obsessed with the idea of entrepreneurship to the point where he began interviewing successful executives on a television segment he came up with for his school’s newscast called “Word Hard, Play Hard”. Massachi would also constantly find himself dreaming big and taking notes of “cool ideas” for potential business endeavors on his phone so he wouldn’t forget them down the line. Then, once he got to USC, he was able to learn directly from the experts about the dos and don’ts of launching a tech startup. Along the way, Massachi networked with a number of successful entrepreneurs that gave him some of the advice he still applies to his business today.

In 2018, Massachi and his partner, Daniel Newman, came up with a concept for a dating application while chatting in their dorm room at 1 AM. The app was brainstormed to be completely different than your average Tinder or Bumble; the college seniors noted that they didn’t want users wasting time while they waited for the other person to reply. Instead, the app would work instantaneously for all users. At 8 pm every night, the app would go “live” for 10 minutes and users would make the attempt to log on and find a match. Once two users “liked” each other, they would be automatically transferred into a three-minute message-based chat where they could get to know each other in real-time. If they both decided to move forward when the call was over, the application would provide each user with their match’s phone number.

The concept was unlike anything the market had ever seen, and the two seniors knew they were onto something big. But with great originality also came significant challenges. The two entrepreneurs hired top-tier engineers to work on the product due to its complicated synchronous nature. If too many users logged on at the same time and overwhelmed the server, the entire application could crash. Therefore, it took numerous rounds of trial and error to have the servers reach an optimized stage that could handle the load of thousands of users.

And despite the innovative concept of the product, however, Massachi knew the idea and design of the app alone would not be enough to get the users to participate in the launch. He began to brainstorm ways of marketing the product while remaining under the extremely limited budget he and Newman were paying out-of-pocket. They had to be resourceful and minimalistic with their spending while still making enough of a statement to gather brand recognition. An entire discussion of ideas later, they decided to buy hundreds of yard flamingoes that resembled the outline of the app’s logo and disperse them amongst the USC campus overnight with flyers that read “you’ve been flocked!”. People responded extraordinarily well to the marketing tactic, and just like that, Dandy gained over a thousand users overnight.

Eventually, Massachi was designated as the company’s CPO and CMO while Newman took care of logistics as the company’s CEO. “When things started becoming a bit more stable and the app began taking off, we decided to divide the workload based on what we were best at,” Massachi said. “I focused on the development of high-level product concepts and marketing strategies for Dandy because my natural way of thinking was: ‘how can I penetrate the market in a different and effective way that will still prioritize remaining as resourceful and low-cost as possible,’” he added. “Since I tend to lean more toward working creatively than logistically, it just made sense this way.”

In February 2020, the Dandy app went through some major rebranding after news of a possible pandemic began to consume the media. The company founders gathered in an emergency meeting to discuss the possible consequences of what a nationwide lockdown could mean for students who were still in the prime years of their college experience. They understood that the consequences could force students to leave campus and have classes resume virtually, along with the hopes of establishing new relationships going right out the window. But Massachi and Newman came up with a plan to fix that. They introduced the idea for Zoom University: a live two-on-two video chat application that would be aimed towards recreating the way millennials and Gen Zs formed new connections and relationships online. Since each user went live with a friend, the sense of comfort and trust allowed the product to run far more smoothly than the nerve-racking one-on-one video chats from Dandy’s early stages.

Massachi’s marketing tactics for Zoom University were more digitally-focused than those for their previous product. This time around, the CMO utilized a cutting-edge social strategy that involved having hundreds of TikTok creators tell their audiences about ZoomU in their own organic way. “We wanted the content to be as authentic as possible, so we let the creators do it however they felt was most relatable to their community. It was a win for them because they were able to use their own creativity and brand personality to talk about the product, but it was also a win for us because people received it as a genuine endorsement rather than as some random ad,” Massachi explained. As it turned out, the CMO’s approach was immensely effective. One of the influencers’ videos uploaded to Tiktok ended up going viral overnight, and in a matter of 48 hours, the video was viewed over 2.5 million times. Zoom University ended up adding hundreds of thousands of users to their waitlist as a result of that one video.

A couple of months after its launch, Zoom University surpassed a user mark of 100,000 and it even gained a spot in the Top 10 Social Networking Apps on the App Store. That alone was a dream come true for Massachi and Newman. But the work didn’t stop there. Since August of 2020, the two co-founders have been in the process of developing yet another new project alongside some big investors. Details cannot be discussed quite yet, but they have shared that they will be implementing all learnings and feedback from their prior products into perfecting this new endeavor.

Bearing in mind their monumental milestones, you’re probably wondering how these fairly young business owners have time for anything else besides attending to their ever-evolving business. But they actually happen to heavily prioritize the balance between work and social life. “I’m very mindful. I try to live every day like it’s the weekend,” Massachi said. “Occasionally, I’ll go biking, I’ll eat good food, I’ll meditate, or I’ll hang out with friends. Taking a break helps me reset so that I can continue coming up with fresh, new ideas once I’m back to work. I’ve gained a lot of knowledge along the way on how to manage this heavy lifestyle, but I’m also still learning as I go. That pretty much goes for everything when you’re involved in a startup.” Massachi adds that he is eager to wake up every morning and think of new product ideas to improve people’s everyday lives; products that will not only provide high efficiency, but will also be meaningful enough to bring joy to its users.

The idea of Bigtime Daily landed this engineer cum journalist from a multi-national company to the digital avenue. Matthew brought life to this idea and rendered all that was necessary to create an interactive and attractive platform for the readers. Apart from managing the platform, he also contributes his expertise in business niche.

Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Business

Ipsos Helps Brands Understand How They Get Customer Experience Wrong & Why It’s Costing Them Millions

mm

Published

on

For brands looking to succeed in the modern business ecosystem, the customer experience (CX) is not something companies can afford to ignore. CX is a direct driver of revenue, loyalty, and growth for organizations.

Ipsos, one of the world’s leading market research firms, helps brands understand that failing to focus on the customer experience can lead to lost sales, which in turn can translate to not only millions in lost revenue but also lost trust and credibility in the market.

How brands still get CX wrong

“The customer decision and desire to do business with brands directly affect the bottom line,” says Brad Christian, Chief Commercial Officer at Ipsos – Experience Practice.

Customer experience may sound like a simple concept, but many brands still get it wrong. CX goes beyond surveys and feedback. Leaders who fail to connect feedback in a meaningful way to goals such as retention, repeat visits or purchases, advocacy, and operational performance fail to deliver on their service promises. The emotional and functional disconnect can spell trouble for brands. The most polished advertising campaigns cannot make up for a frustrating customer interaction or a promise that a business cannot fulfill.

According to Ipsos’s internal research, many customers today see service as too automated and impersonal. More than half report that their experience is worse than promised. 

These findings don’t just result in disappointed buyers. They result in lost customers, negative feedback, and a long-term impact on the business as a whole.

“Brands have to manage the entire customer experience across each and every touchpoint,” explains Christian.

Poor CX can be expensive

Executives can often underestimate how expensive a history of poor CX can be. Global losses can reach into the billions while leaders wonder what went wrong. In an age of rapid social media communication, a single negative interaction can spell disaster for a company, leading to reduced customer spending or the entire loss of its most loyal customers.

Those losses are not just reflected in lost revenue, however. Customer acquisition and marketing dollars can also be lost as companies continue to spend money trying to retain their customer base, often skipping right over the experience part of retention. 

Poor customer experience can be a deep operating problem that creates a domino effect, decimating businesses from the inside out. These poor experiences can impact not only present and future customer acquisition but also business leaders and employees. 

CX matters more in today’s business landscape

The customer experience has always mattered, but it may matter more to brands trying to make it in a modern, ultra-competitive, digitally-driven business landscape. Good experiences encourage repeat purchases, boost loyalty, and increase the likelihood that customers will go online and recommend a brand to others. 

“Customer experience isn’t an isolated function,” says Christian. “It’s ‌part of a larger system that ensures that brands measure and manage customer experience data and then act on that data to drive action where customer experience gaps exist.”

Brands also have to seek to understand today’s customers, who expect experiences that are seamless, authentic, and relevant. As more and more companies hop on the automation train, they will want to reassure their customers that the human element that many people consider important still exists.

At Ipsos, six drivers of strong customer relationships form the bedrock of the company’s CX platform, something that they refer to as the “Forces of CX”: certainty, fair treatment, control, status, belonging, and enjoyment. 

Customers want to feel that if they have an issue with a brand, it will be handled and that their concerns will be understood. They don’t want the customer experience to feel like a battleground; they want it to feel fair and human. 

“Customer experience isn’t just a nicer experience,” says Christian. “It ties directly to specific financial outcomes, whether that be increased sales, greater market share, or stronger brand loyalty.

How Ipsos helps businesses deliver customer experiences that matter

Ipsos turns customer feedback into reliable, actionable, decision-ready information. The company goes beyond simple satisfaction metrics and implements voice-of-the-customer programs, journey analytics, relationship feedback, and quality research. 

“Brands don’t just need data,” Christian says. “They need measurements as to how they are delivering on their brand promise and predictive modeling to tie financial performance measures to those measures to help them determine where to invest to maximize the customer experience and understand what financial impact those investments might deliver for the business.”

Ipsos measures the interactions that matter ‌most and shows brands how each interaction can affect retention, share of spend, and efficiency. For brands that are trying to reduce the guesswork behind CX, Ipsos helps them move beyond cosmetic fixes to achieve real, meaningful change.

Customer expectations can shift on a dime, influenced by society, social media, and even changing trends. Ipsos helps brands meet those rapidly changing customer expectations with hard evidence and comprehensive metrics. 

Today’s brands need to understand how to get the customer experience right. Ipsos has the insights needed to drive home the deep importance of CX in today’s marketplace.

Continue Reading

Trending