Business

The Future of Whiskey Investment

Published

5 years ago

August 26, 2021

The value of rare whiskey has increased by 478%in the last ten years, according to Knight Frank’s Wealth Report 2021. This massively supersedes the value of traditional investment options: Classic cars increased in value by 193%, fine art by 71%, and wine by 127%.

Portfolio Manager, Casey Alexander, believes this is an important time for diversifying your portfolio and now, unlike before, it is easier to gain access to some of the rarest casks of single malt Scotch whisky.

While it is undeniable that markets are now volatile, I would still write the same article regarding whisky cask investments and how they compare to investing in whisky bottles and other physical assets even if this were not the case.

Although the act of buying whiskey casks privately is almost as old as the act of producing it, the opportunity for investors to participate in this market is a relatively new phenomenon. There are several causes for this, the most important of which are the increased availability of Single Malt Scotch in the 1980s, and the ongoing rise in popularity of whisky as a hobby since the beginning of the twenty-first century. Around this time, a small group of whisky collectors began to amass uncommon bottles, and this market has continued to grow to this day, as evidenced by the growing number of whisky auction sites and the frequency with which they sell.

Despite the scarcity of collectible bottles, it is a reasonably easy market to break into by visiting a specialist retailer, purchasing through an auction or from a private owner, or participating in one of the rare bottling ballots at a launch. Purchasing whiskey casks is a little more complex – and it is strongly recommended that you work with a reliable organisation in this field – but it can provide numerous benefits to investors seeking medium and long-term growth when compared to bottles and other alternative assets.

Let’s start with a bottle investment. Given the expanding global interest in single malt whisky, there are still plenty of smart investments to be made, and the industry’s development and profitability show no signs of slowing down, but a collection of rare bottles isn’t always the greatest option. Importantly, the liquid in a bottle does not age or mature, therefore a 12-year-old bottle of whisky will always be a 12-year-old bottle of whisky, and its value will only rise if the supply of that alcohol decreases, either due to discontinuation or a limited-edition bottling.

Many investors face financial and logistical difficulties, such as auction fees, shipping charges, and storage space requirements. Many investors just don’t have the time or space, either at home or at work, to dedicate a room to their bottle collection and manage the administration of tracking, packing, and shipping bottles, particularly when significant collections can have hundreds or thousands of bottles.

Whiskey casks are a much easier investment since the liquid is often acquired at a younger age and for a lower price compared to when the whiskey is matured. In certain situations, it is even purchased as a new make spirit. Whisky sells best at the ‘Milestone Ages’ of 12, 15, 18, 21, and 25 years old, so keep this in mind while deciding on an exit strategy for your investment.

Holding a 9-year-old barrel until it is 12 or 15 years old, for example, would be a shorter-term investment, with the whisky maturing in the cask and increasing in value throughout this time. We have yet to come across a distillery that sells their 18-year-old single malt for less than their 12-year-old single malt, and casks are no exception. The cask must be stored in a bonded warehouse in Scotland, which removes the need for the investor needing storage space for the cask.

Business

Ipsos Helps Brands Understand How They Get Customer Experience Wrong & Why It’s Costing Them Millions

Published

4 weeks ago

June 26, 2026

Matthew Wiles

For brands looking to succeed in the modern business ecosystem, the customer experience (CX) is not something companies can afford to ignore. CX is a direct driver of revenue, loyalty, and growth for organizations.

Ipsos, one of the world’s leading market research firms, helps brands understand that failing to focus on the customer experience can lead to lost sales, which in turn can translate to not only millions in lost revenue but also lost trust and credibility in the market.

How brands still get CX wrong

“The customer decision and desire to do business with brands directly affect the bottom line,” says Brad Christian, Chief Commercial Officer at Ipsos – Experience Practice.

Customer experience may sound like a simple concept, but many brands still get it wrong. CX goes beyond surveys and feedback. Leaders who fail to connect feedback in a meaningful way to goals such as retention, repeat visits or purchases, advocacy, and operational performance fail to deliver on their service promises. The emotional and functional disconnect can spell trouble for brands. The most polished advertising campaigns cannot make up for a frustrating customer interaction or a promise that a business cannot fulfill.

According to Ipsos’s internal research, many customers today see service as too automated and impersonal. More than half report that their experience is worse than promised.

These findings don’t just result in disappointed buyers. They result in lost customers, negative feedback, and a long-term impact on the business as a whole.

“Brands have to manage the entire customer experience across each and every touchpoint,” explains Christian.

Poor CX can be expensive

Executives can often underestimate how expensive a history of poor CX can be. Global losses can reach into the billions while leaders wonder what went wrong. In an age of rapid social media communication, a single negative interaction can spell disaster for a company, leading to reduced customer spending or the entire loss of its most loyal customers.

Those losses are not just reflected in lost revenue, however. Customer acquisition and marketing dollars can also be lost as companies continue to spend money trying to retain their customer base, often skipping right over the experience part of retention.

Poor customer experience can be a deep operating problem that creates a domino effect, decimating businesses from the inside out. These poor experiences can impact not only present and future customer acquisition but also business leaders and employees.

CX matters more in today’s business landscape

The customer experience has always mattered, but it may matter more to brands trying to make it in a modern, ultra-competitive, digitally-driven business landscape. Good experiences encourage repeat purchases, boost loyalty, and increase the likelihood that customers will go online and recommend a brand to others.

“Customer experience isn’t an isolated function,” says Christian. “It’s ‌part of a larger system that ensures that brands measure and manage customer experience data and then act on that data to drive action where customer experience gaps exist.”

Brands also have to seek to understand today’s customers, who expect experiences that are seamless, authentic, and relevant. As more and more companies hop on the automation train, they will want to reassure their customers that the human element that many people consider important still exists.

At Ipsos, six drivers of strong customer relationships form the bedrock of the company’s CX platform, something that they refer to as the “Forces of CX”: certainty, fair treatment, control, status, belonging, and enjoyment.

Customers want to feel that if they have an issue with a brand, it will be handled and that their concerns will be understood. They don’t want the customer experience to feel like a battleground; they want it to feel fair and human.

“Customer experience isn’t just a nicer experience,” says Christian. “It ties directly to specific financial outcomes, whether that be increased sales, greater market share, or stronger brand loyalty.”

How Ipsos helps businesses deliver customer experiences that matter

Ipsos turns customer feedback into reliable, actionable, decision-ready information. The company goes beyond simple satisfaction metrics and implements voice-of-the-customer programs, journey analytics, relationship feedback, and quality research.

“Brands don’t just need data,” Christian says. “They need measurements as to how they are delivering on their brand promise and predictive modeling to tie financial performance measures to those measures to help them determine where to invest to maximize the customer experience and understand what financial impact those investments might deliver for the business.”

Ipsos measures the interactions that matter ‌most and shows brands how each interaction can affect retention, share of spend, and efficiency. For brands that are trying to reduce the guesswork behind CX, Ipsos helps them move beyond cosmetic fixes to achieve real, meaningful change.

Customer expectations can shift on a dime, influenced by society, social media, and even changing trends. Ipsos helps brands meet those rapidly changing customer expectations with hard evidence and comprehensive metrics.

Today’s brands need to understand how to get the customer experience right. Ipsos has the insights needed to drive home the deep importance of CX in today’s marketplace.