Business
Gen Z Entrepreneur Surpasses the Traditional Education System to Build His Own Empire
“Believe in yourself. If you’ve got an idea behind you and enough belief in it, you’ll make it work.”
Such is the advice of 18-year-old Flynn Blackie, specialist in psychological marketing and the founder of MOD Digital Limited. Starting a business fresh out of high school isn’t exactly the kind of plan everybody shares: usually, people gun for an undergraduate degree before pursuing their dreams.
But Flynn had a different outlook on how his life should go. In fact, he left school at the tender age of sixteen before starting his own business.
An Early Start in the Business
Blackie knew for quite some time that he wanted to eventually start a business of his own.
“I was always looking at side hustles and ways to make extra money. I always felt like I was going to be successful,” Blackie explained.
But at first, like most – if not all – of us, he mapped his life out in such a way as to adhere to the traditional education system. He’d planned to get into a university, snag a degree, and then have a high-paying job.
However, it was his initial dabbling in entrepreneurship that changed his point of view. He started off simple: buying and selling chewing gum. What he did was purchase wholesale chewing gum before selling these to the other kids in school. Soon, his small business evolved to include selling rare sneakers for a profit.
All of this was second nature to him. He began to get the hang of how attracting customers and appealing to a certain niche works.
“I kind of saw my potential as an entrepreneur, leading and getting clients and selling – all of these factors that you need to build up your entrepreneurship skills,” he said. “These qualities were recognized within me when I took a step back to look [at myself]. It became very clear that one day, I wouldn’t just work for a company – I would own it. And it turns out, my first employer was myself.”
Taking That Leap of Faith
Of course, Blackie’s idea of ditching the path of traditional education wasn’t met with unanimous support at first.
“I had to make my own decision before I went to [my parents] and tried to convince them,” Blackie said. “It became pretty apparent that if I were to not leave right now, I’d just be leaving one year later anyway. I knew that, no matter what, this is what I wanted to do.”
It wasn’t about taking the easy way out for Blackie. He made the decision to abandon the traditional education system because he knew where his heart lay: in entrepreneurship. He understood early on that no matter what, he wanted to venture into this realm, and his dream would only be put on hold for as long as he stayed in school. There wasn’t exactly a need to pursue a typical education in Blackie’s eyes.
That was the logic he presented to his parents. His father understood rather immediately. However, it was his mother who took some convincing. After all, this wasn’t a typically ‘safe’ path to tread. Every entrepreneur knows all too well how risky the business is. And for someone at such a young age, Blackie had tons to lose.
However, Blackie made it clear to his mother that he simply had to start his own business. “There were going to be bad grades, or my clients were going to have a terrible experience; it was one of the two,” he said.
In 2019, Flynn Blackie decided to drop out of school.
Thus began his endeavor into the unknown. Equipped with a dream and plenty of in-depth research, Blackie took that risk.
Starting Out with One’s Priorities in Mind
When talking about his initial interest in selling gum and sneakers, Blackie compared these experiences to his current niche. “Nothing really captured me like web design. It felt fun, and it felt pretty easy to make and it came really naturally.”
It was the thrill of receiving payment for the first website he built that made him realize this was the model he wanted to base a solid portion of his business upon. Blackie and his team at MOD Digital started out selling web design services. They also branched out to dabble in social media-related projects and several other ventures. However, the team realized that all these extra services didn’t actually bring MOD Digital the results they were gunning for. They soon learned that they wanted to deliver a more results-based service.
So, they went back to basics. Currently, MOD Digital has gone from a humble start-up to a six-figure agency that has garnered over sixty clients.

When Generation Z Delves into the Realm of Entrepreneurship
Blackie credits a portion of MOD Digital’s success to a youthful mindset. “Being my age can play as a good factor,” he noted in an interview.
Any young person, particularly someone who has grown up in this current technological day and age, knows all too well the power of screentime. As an ardent lover of video games and someone who’s grown up in a tech-savvy environment, Blackie’s mind has become accustomed to the lingo of algorithms.
“The second factor [that makes MOD Digital unique] would be that we’ve niched into a specific service. We have our core service, no matter which client we’re working with. We’re more specific about our system.”
MOD Digital puts the value of its service before anything else. In focusing on how they can best help their clients, they put forth a more personal brand, one that markets authentically and attracts loyal clients. Blackie also acknowledged the pivotal role psychology plays in their marketing process. MOD Digital uses subliminal forms of psychological triggers.
Pushing Past Doubt and Breaking Barriers
Despite Blackie’s current success, he’s no stranger to backlash. Some people assumed that being young equates to inexperience.
“There have been sales pitches where they took the meeting, but as soon as you get on [the call], they stop taking you seriously. You can hear it from their tone or the way they pay attention. You feel insulted, being on the call,” Blackie recalled.
Even communicating with a bank was tough. It was difficult to find someone who would open an account for a mere 16-year-old. However, Blackie persisted.
Today, MOD Digital continues to grow. Even with its current celebrated success, Flynn Blackie has no intentions of getting comfortable. To young entrepreneurs looking to build their own businesses, Blackie actually cautions against taking the risk he took unless one is at a level where they can afford to do so.
“The fundamental thing is to make sure you’re actually in a position where you can leave [school]. Work tirelessly to get to that point. And when you’re there, that’s when it’s time to go. You can’t leave because you ‘want’ to do something, leave because you are doing it, and doing it well.”
Flynn Blackie has certainly walked the path less traveled. His story marks as a calling to other young entrepreneurs: be smart, but don’t be afraid to take calculated risks.
Business
Ipsos Helps Brands Understand How They Get Customer Experience Wrong & Why It’s Costing Them Millions
For brands looking to succeed in the modern business ecosystem, the customer experience (CX) is not something companies can afford to ignore. CX is a direct driver of revenue, loyalty, and growth for organizations.
Ipsos, one of the world’s leading market research firms, helps brands understand that failing to focus on the customer experience can lead to lost sales, which in turn can translate to not only millions in lost revenue but also lost trust and credibility in the market.
How brands still get CX wrong
“The customer decision and desire to do business with brands directly affect the bottom line,” says Brad Christian, Chief Commercial Officer at Ipsos – Experience Practice.
Customer experience may sound like a simple concept, but many brands still get it wrong. CX goes beyond surveys and feedback. Leaders who fail to connect feedback in a meaningful way to goals such as retention, repeat visits or purchases, advocacy, and operational performance fail to deliver on their service promises. The emotional and functional disconnect can spell trouble for brands. The most polished advertising campaigns cannot make up for a frustrating customer interaction or a promise that a business cannot fulfill.
According to Ipsos’s internal research, many customers today see service as too automated and impersonal. More than half report that their experience is worse than promised.
These findings don’t just result in disappointed buyers. They result in lost customers, negative feedback, and a long-term impact on the business as a whole.
“Brands have to manage the entire customer experience across each and every touchpoint,” explains Christian.
Poor CX can be expensive
Executives can often underestimate how expensive a history of poor CX can be. Global losses can reach into the billions while leaders wonder what went wrong. In an age of rapid social media communication, a single negative interaction can spell disaster for a company, leading to reduced customer spending or the entire loss of its most loyal customers.
Those losses are not just reflected in lost revenue, however. Customer acquisition and marketing dollars can also be lost as companies continue to spend money trying to retain their customer base, often skipping right over the experience part of retention.
Poor customer experience can be a deep operating problem that creates a domino effect, decimating businesses from the inside out. These poor experiences can impact not only present and future customer acquisition but also business leaders and employees.
CX matters more in today’s business landscape
The customer experience has always mattered, but it may matter more to brands trying to make it in a modern, ultra-competitive, digitally-driven business landscape. Good experiences encourage repeat purchases, boost loyalty, and increase the likelihood that customers will go online and recommend a brand to others.
“Customer experience isn’t an isolated function,” says Christian. “It’s part of a larger system that ensures that brands measure and manage customer experience data and then act on that data to drive action where customer experience gaps exist.”
Brands also have to seek to understand today’s customers, who expect experiences that are seamless, authentic, and relevant. As more and more companies hop on the automation train, they will want to reassure their customers that the human element that many people consider important still exists.
At Ipsos, six drivers of strong customer relationships form the bedrock of the company’s CX platform, something that they refer to as the “Forces of CX”: certainty, fair treatment, control, status, belonging, and enjoyment.
Customers want to feel that if they have an issue with a brand, it will be handled and that their concerns will be understood. They don’t want the customer experience to feel like a battleground; they want it to feel fair and human.
“Customer experience isn’t just a nicer experience,” says Christian. “It ties directly to specific financial outcomes, whether that be increased sales, greater market share, or stronger brand loyalty.”
How Ipsos helps businesses deliver customer experiences that matter
Ipsos turns customer feedback into reliable, actionable, decision-ready information. The company goes beyond simple satisfaction metrics and implements voice-of-the-customer programs, journey analytics, relationship feedback, and quality research.
“Brands don’t just need data,” Christian says. “They need measurements as to how they are delivering on their brand promise and predictive modeling to tie financial performance measures to those measures to help them determine where to invest to maximize the customer experience and understand what financial impact those investments might deliver for the business.”
Ipsos measures the interactions that matter most and shows brands how each interaction can affect retention, share of spend, and efficiency. For brands that are trying to reduce the guesswork behind CX, Ipsos helps them move beyond cosmetic fixes to achieve real, meaningful change.
Customer expectations can shift on a dime, influenced by society, social media, and even changing trends. Ipsos helps brands meet those rapidly changing customer expectations with hard evidence and comprehensive metrics.
Today’s brands need to understand how to get the customer experience right. Ipsos has the insights needed to drive home the deep importance of CX in today’s marketplace.
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