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Rodney Waits Holds Impact Above Income

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Value. It has a different meaning for everyone, and each person’s perspective on value is what defines their goals. While one person will spend every spare second chasing dollars and cents, the next would feel more gratified by appreciation than money. Others would even give away huge amounts of money to obtain something else that they hold to a higher level of importance, such as an old baseball card, or an exhilarating experience. Someone can determine what they value the most in their life by looking at what they are striving toward, and what they are willing to give up to get it. What is the goal? What is the “why?”

This difference in personal value is exactly what sets Rodney Waits apart from many others in the real estate market: his “why”.

Rodney currently works with eXp Realty®, is based in Destin, Florida, and services much of the surrounding area. Although he is a very successful Realtor with several specialty certifications, his accomplishments were not on the top of his list of newsworthy achievements. The achievement that means the most to him, above even his awards and impressive sales volume, is simply that his team had helped over 50 families in 2021. His value is not that he and his team had more transactions than ever before and closed a record number of deals; they had been able to help over 50 families sell or find their dream home.

This is because Rodney Waits puts people and relationships at a higher value than money, and there is absolutely no doubt that this is why he is successful.

As a young, curious entrepreneur, Rodney loved working with people and found himself looking for opportunities to make a difference in the lives of others. His step-father, who worked for a builder in the area, had always wanted to run his own brokerage, and approached Rodney with the idea of trying to get it started. Rodney saw the opportunity, and took on the position part time. Diligently, he honed his skills as a Realtor and as a businessman, and immediately began to excel. It wasn’t long before he had brought in enough business that he was able to help his step-father leave his job as a top salesman in new construction to run the family brokerage full time, as well as bring his mother into the brokerage. For five years, this family-owned and operated brokerage expanded, up to the point that all involved knew that a change had to be made. With the brokerage well established and in good hands, Rodney took another step on his journey by joining eXp Realty® in 2021.

eXp Realty® is one of the fastest growing brokerages in North America, with business in real estate all over the world. The opportunity for continued growth gave Rodney the options he needed to meet his full potential. Within one year, Rodney has already achieved ICON status, an award within the company that speaks to the dedication and commitment of a Realtor who is a prime example of the company’s core values.

Although Rodney has been able to exemplify the company’s core values, the true impact he has achieved has come from his own personal drive of what is true value. All clients that go through him find that he fully commits to meeting their needs. Whether he must show three homes or 50, he is happy to do it. Unless his client is happy, he is not. He truly enjoys guiding people through the life changing process of finding or selling a home.

It’s not just the clients that have learned first hand of Rodney’s selflessness. Rodney has been slowly building a team of other Realtors who share his vision! The agents fortunate enough to find themselves under his leadership have also received an exceptional amount of care and consideration. Rodney says, “I currently have the goal of teaching all that I know, and sharing everything I achieve with my team, because I want to see them more successful than they could ever imagine.”

His desire is to create and inspire a group of Realtors that will be long lasting, not only for himself, but so they can also make an impact on more families, assisting more people in the long term. “My goal is helping people. My passion is making a difference in peoples’ lives. Real estate is my avenue.”

Rodney doesn’t only work toward this goal through real estate, though. He has also found other ways that he can inspire positive change in others. Aside from being active in his church and community, Rodney hosts a live, weekly radio talk show through the popular Florida Man Radio program. His weekly show is then turned into a podcast called Making An Impact that listeners can tune into on their own schedule and share with others. The focus of the entire program is to inspire, encourage, and empower people to reach their full potential.

Attributing to his own sense of value once again, Rodney has a different goal than most other show hosts. Rather than shoot for a mass of listeners and turn himself into a household name, he subscribes to a different creed: “Impact is greater than influence.” Rodney would rather provide one person with a lasting and meaningful impression than check a box on an arbitrary list with unaffected listeners. This is a testament to how he lives his life and conducts his business daily, and why people turn to Rodney when making some of the biggest decisions of their lives.

“How am I going to impact somebody’s life?” he says. “I’m not going to do something for financial gain… I’m really just working to make a difference. If I can just help one person see that they can change their whole life with one decision, that would be me doing a job well done.”

In short, the thing that Rodney values the most… the opportunity to help other people obtain what they value the most. This is what makes him such a prolific businessman, and why his clients and team alike are not only satisfied with his leadership and care, but look forward to coming back for more.

 

Rosario is from New York and has worked with leading companies like Microsoft as a copy-writer in the past. Now he spends his time writing for readers of BigtimeDaily.com

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Ipsos Helps Brands Understand How They Get Customer Experience Wrong & Why It’s Costing Them Millions

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For brands looking to succeed in the modern business ecosystem, the customer experience (CX) is not something companies can afford to ignore. CX is a direct driver of revenue, loyalty, and growth for organizations.

Ipsos, one of the world’s leading market research firms, helps brands understand that failing to focus on the customer experience can lead to lost sales, which in turn can translate to not only millions in lost revenue but also lost trust and credibility in the market.

How brands still get CX wrong

“The customer decision and desire to do business with brands directly affect the bottom line,” says Brad Christian, Chief Commercial Officer at Ipsos – Experience Practice.

Customer experience may sound like a simple concept, but many brands still get it wrong. CX goes beyond surveys and feedback. Leaders who fail to connect feedback in a meaningful way to goals such as retention, repeat visits or purchases, advocacy, and operational performance fail to deliver on their service promises. The emotional and functional disconnect can spell trouble for brands. The most polished advertising campaigns cannot make up for a frustrating customer interaction or a promise that a business cannot fulfill.

According to Ipsos’s internal research, many customers today see service as too automated and impersonal. More than half report that their experience is worse than promised. 

These findings don’t just result in disappointed buyers. They result in lost customers, negative feedback, and a long-term impact on the business as a whole.

“Brands have to manage the entire customer experience across each and every touchpoint,” explains Christian.

Poor CX can be expensive

Executives can often underestimate how expensive a history of poor CX can be. Global losses can reach into the billions while leaders wonder what went wrong. In an age of rapid social media communication, a single negative interaction can spell disaster for a company, leading to reduced customer spending or the entire loss of its most loyal customers.

Those losses are not just reflected in lost revenue, however. Customer acquisition and marketing dollars can also be lost as companies continue to spend money trying to retain their customer base, often skipping right over the experience part of retention. 

Poor customer experience can be a deep operating problem that creates a domino effect, decimating businesses from the inside out. These poor experiences can impact not only present and future customer acquisition but also business leaders and employees. 

CX matters more in today’s business landscape

The customer experience has always mattered, but it may matter more to brands trying to make it in a modern, ultra-competitive, digitally-driven business landscape. Good experiences encourage repeat purchases, boost loyalty, and increase the likelihood that customers will go online and recommend a brand to others. 

“Customer experience isn’t an isolated function,” says Christian. “It’s ‌part of a larger system that ensures that brands measure and manage customer experience data and then act on that data to drive action where customer experience gaps exist.”

Brands also have to seek to understand today’s customers, who expect experiences that are seamless, authentic, and relevant. As more and more companies hop on the automation train, they will want to reassure their customers that the human element that many people consider important still exists.

At Ipsos, six drivers of strong customer relationships form the bedrock of the company’s CX platform, something that they refer to as the “Forces of CX”: certainty, fair treatment, control, status, belonging, and enjoyment. 

Customers want to feel that if they have an issue with a brand, it will be handled and that their concerns will be understood. They don’t want the customer experience to feel like a battleground; they want it to feel fair and human. 

“Customer experience isn’t just a nicer experience,” says Christian. “It ties directly to specific financial outcomes, whether that be increased sales, greater market share, or stronger brand loyalty.

How Ipsos helps businesses deliver customer experiences that matter

Ipsos turns customer feedback into reliable, actionable, decision-ready information. The company goes beyond simple satisfaction metrics and implements voice-of-the-customer programs, journey analytics, relationship feedback, and quality research. 

“Brands don’t just need data,” Christian says. “They need measurements as to how they are delivering on their brand promise and predictive modeling to tie financial performance measures to those measures to help them determine where to invest to maximize the customer experience and understand what financial impact those investments might deliver for the business.”

Ipsos measures the interactions that matter ‌most and shows brands how each interaction can affect retention, share of spend, and efficiency. For brands that are trying to reduce the guesswork behind CX, Ipsos helps them move beyond cosmetic fixes to achieve real, meaningful change.

Customer expectations can shift on a dime, influenced by society, social media, and even changing trends. Ipsos helps brands meet those rapidly changing customer expectations with hard evidence and comprehensive metrics. 

Today’s brands need to understand how to get the customer experience right. Ipsos has the insights needed to drive home the deep importance of CX in today’s marketplace.

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