Business

Understanding The Basics of Tequila

Published

3 years ago

July 17, 2023

The world of tequila contains more than a few surprises. Luckily, there are no better guides than Alec and Ana Tesa, founders of award-winning distillery Eleven20 Tequila.

“The first thing to understand is that there are a lot of fakes out there,” says Alec Tesa. Given the Tesas’ passion for traditional distilling techniques and Mexican culture, they’re the perfect people to explain the fundamentals of this amazing beverage, from what constitutes true tequila to identifying superior varieties and finding the best one for you.

Not all tequila is real

For a beverage to count as true tequila, it needs to meet certain criteria. “Most importantly, it must be made from blue agave in certain places, such as Jalisco, Guanajuato, and Michoacan,” Alec says. “That’s why we craft our artisanal tequila in the heart of tequila country.”

“While you might be able to buy spirits distilled from alternative kinds of agave in California or other places, these beverages taste different,” Ana Tesa adds. They also can’t be called tequila, which by definition must come from blue agave in Mexico.

“Terroir is important, just like with wine,” Alec explains. “Champagne only comes from Champagne, which is near Paris, and Bordeaux only comes from Bordeaux in the southwest of France. There’s something unique and magical about these places that lead to a truly special drink. It has to do with the soil, the latitude, the altitude — everything in the environment comes together perfectly to make lovely elixirs that are exclusive to those particular places.”

“The distillation of tequila from true Mexican blue agave is a beautiful and historic cultural tradition that can’t be replicated elsewhere,” Ana continues. “Keep in mind this knowledge has been handed down through generations. Proper tequila is made in Mexico by Mexicans, using methods they have refined for thousands of years.”

Unfortunately, illicit producers of fake tequila continue to try to fool consumers and often to great lengths to hide the provenance of their products, even reusing bottles from legitimate tequila distilleries to masquerade as the real thing. In addition to scamming people with lesser quality beverages, sometimes they also bottle their products with toxic substances that can have dangerous effects on those who drink them.

How to identify real tequila

To spot true tequila, the Tesas recommend reading labels carefully. “It might seem obvious, but the first rule to follow is to look for the word tequila specifically,” Alec remarks. “Not agave liqueur, not agave eau de vie, and not agave distillates — none of those are the real thing. Also, remember that mezcal is different from tequila as well, since it can be made from other agaves, not pure blue agave like tequila.”

“The bottle should be in pristine condition,” Ana says. “If it looks like someone might have taken the lid off and refilled it, then keep in mind that dubious beverage companies actually do that, so that might be what you’re actually looking at.”

“Don’t buy anything that doesn’t have a label,” Alec adds. “You really shouldn’t even accept a drink for free from a bottle like that!”

The Tesas also recommend purchasing tequila only from established, reputable retailers. “Avoid dodgy situations,” Ana continues. “Don’t try to buy it off the street or at a flea market. It might look like a good deal, but you’re really just getting ripped off.”

According to the Tesas, an even better way to verify authenticity is to look the beverage company up on the official list of producers, which the Consejo Regulador del Tequila (CRT) makes available online. “If the company isn’t listed, it’s not what you want,” Alec says.

Even among real tequilas, a range of different qualities is available.

Identifying the best tequila

“The best tequila is made entirely from blue agave,” Alec says, “so look for ‘100 percent’ on the label.”

“You should also look for brands that don’t have any additives,” Ana adds. “The best tequila is pure. Similarly, if a label says ‘Mixto,’ that means it’s tequila mixed with up to 49 percent other things. For some brands, that means nearly half the drink is sugar.”

Ultimately, what makes a great tequila is its great taste. “Fancy packaging might look impressive, but you can’t drink it,” Alec says. “What’s more important is what that spirit tastes like neat.”

Tequila can also be aged in barrels for different periods of time, which changes the drink’s flavor profile. The youngest variety is called blanco, which goes straight to store shelves after bottling. Reposado comes next, having been aged for two months up to a year, while Añejo is the oldest, aged for one to three years.

“While many people favor aged tequilas, you’ll need to taste the different options yourself to see what you prefer,” Ana says. “Blanco tends to be flashier, which lots of people like best. Whiskey drinkers tend to prefer the older versions, which can take on hints of spices or vanilla from the barrels.”

Experience a Mexican tradition

Finally, the Tesas recommend buying tequila from producers that use traditional Mexican production techniques like Eleven20. “The best experience is an authentic one,” Alec says. “These processes might be slower, but the taste is more than worth the effort.”

For a true Mexican experience, make sure you turn to true Mexican tequila like Eleven20.

Business

Ipsos Helps Brands Understand How They Get Customer Experience Wrong & Why It’s Costing Them Millions

Published

3 weeks ago

June 26, 2026

Matthew Wiles

For brands looking to succeed in the modern business ecosystem, the customer experience (CX) is not something companies can afford to ignore. CX is a direct driver of revenue, loyalty, and growth for organizations.

Ipsos, one of the world’s leading market research firms, helps brands understand that failing to focus on the customer experience can lead to lost sales, which in turn can translate to not only millions in lost revenue but also lost trust and credibility in the market.

How brands still get CX wrong

“The customer decision and desire to do business with brands directly affect the bottom line,” says Brad Christian, Chief Commercial Officer at Ipsos – Experience Practice.

Customer experience may sound like a simple concept, but many brands still get it wrong. CX goes beyond surveys and feedback. Leaders who fail to connect feedback in a meaningful way to goals such as retention, repeat visits or purchases, advocacy, and operational performance fail to deliver on their service promises. The emotional and functional disconnect can spell trouble for brands. The most polished advertising campaigns cannot make up for a frustrating customer interaction or a promise that a business cannot fulfill.

According to Ipsos’s internal research, many customers today see service as too automated and impersonal. More than half report that their experience is worse than promised.

These findings don’t just result in disappointed buyers. They result in lost customers, negative feedback, and a long-term impact on the business as a whole.

“Brands have to manage the entire customer experience across each and every touchpoint,” explains Christian.

Poor CX can be expensive

Executives can often underestimate how expensive a history of poor CX can be. Global losses can reach into the billions while leaders wonder what went wrong. In an age of rapid social media communication, a single negative interaction can spell disaster for a company, leading to reduced customer spending or the entire loss of its most loyal customers.

Those losses are not just reflected in lost revenue, however. Customer acquisition and marketing dollars can also be lost as companies continue to spend money trying to retain their customer base, often skipping right over the experience part of retention.

Poor customer experience can be a deep operating problem that creates a domino effect, decimating businesses from the inside out. These poor experiences can impact not only present and future customer acquisition but also business leaders and employees.

CX matters more in today’s business landscape

The customer experience has always mattered, but it may matter more to brands trying to make it in a modern, ultra-competitive, digitally-driven business landscape. Good experiences encourage repeat purchases, boost loyalty, and increase the likelihood that customers will go online and recommend a brand to others.

“Customer experience isn’t an isolated function,” says Christian. “It’s ‌part of a larger system that ensures that brands measure and manage customer experience data and then act on that data to drive action where customer experience gaps exist.”

Brands also have to seek to understand today’s customers, who expect experiences that are seamless, authentic, and relevant. As more and more companies hop on the automation train, they will want to reassure their customers that the human element that many people consider important still exists.

At Ipsos, six drivers of strong customer relationships form the bedrock of the company’s CX platform, something that they refer to as the “Forces of CX”: certainty, fair treatment, control, status, belonging, and enjoyment.

Customers want to feel that if they have an issue with a brand, it will be handled and that their concerns will be understood. They don’t want the customer experience to feel like a battleground; they want it to feel fair and human.

“Customer experience isn’t just a nicer experience,” says Christian. “It ties directly to specific financial outcomes, whether that be increased sales, greater market share, or stronger brand loyalty.”

How Ipsos helps businesses deliver customer experiences that matter

Ipsos turns customer feedback into reliable, actionable, decision-ready information. The company goes beyond simple satisfaction metrics and implements voice-of-the-customer programs, journey analytics, relationship feedback, and quality research.

“Brands don’t just need data,” Christian says. “They need measurements as to how they are delivering on their brand promise and predictive modeling to tie financial performance measures to those measures to help them determine where to invest to maximize the customer experience and understand what financial impact those investments might deliver for the business.”

Ipsos measures the interactions that matter ‌most and shows brands how each interaction can affect retention, share of spend, and efficiency. For brands that are trying to reduce the guesswork behind CX, Ipsos helps them move beyond cosmetic fixes to achieve real, meaningful change.

Customer expectations can shift on a dime, influenced by society, social media, and even changing trends. Ipsos helps brands meet those rapidly changing customer expectations with hard evidence and comprehensive metrics.

Today’s brands need to understand how to get the customer experience right. Ipsos has the insights needed to drive home the deep importance of CX in today’s marketplace.