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Benefits, Process, Cons: Everything You Need to Know About Modern Medical Record Retrieval Platforms

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Photo courtesy of The Records Company

By: Georgette Virgo

The digital revolution has transformed modern life, reshaping how people work, communicate, and access information. Technology has become indispensable to people’s daily routines, from smart homes to AI-powered assistants. Businesses have undergone radical transformations, adopting cloud-based systems, using big data analytics, and embracing remote work models. 

Healthcare and legal services demonstrate this shift in the evolution of medical record retrieval. The industry has moved past dusty file rooms and time-consuming manual searches. Today, medical professionals, legal teams, and patients use digital electronic health records (EHRs) and cloud-based storage systems. This transition promises faster access to critical information and improved patient care but also brings challenges. 

For those grappling with the complexities of modern medical retrieval, Grady Marin, founder and CEO of The Records Company, provides a quick guide explaining how medical record retrieval platforms work, their benefits, and the considerations of this essential technology.

The Medical Record Retrieval in a Nutshell

Medical record retrieval is obtaining a patient’s medical history from various healthcare providers or facilities. That history includes diagnoses, treatments, medications, and other pertinent health-related data that healthcare providers have recorded. 

This process is essential for healthcare providers, legal professionals, and insurance companies, as it guarantees access to complete and accurate medical information necessary for delivering quality care, supporting legal claims, and facilitating medical research. 

The retrieval process often requires obtaining patient consent, adhering to privacy laws such as the Health Insurance Portability and Accountability Act (HIPAA), and coordinating with healthcare organizations to secure the required documentation. 

Grady Marin explains that the value of modernizing medical record retrieval lies in its cross-industry applications and the efficiencies it introduces. In the legal sector, medical records are crucial for establishing causation, evaluating the extent of injuries, and supporting expert testimony in cases involving personal injury, medical malpractice, or workers’ compensation. 

The transition to digital records has reduced the required physical storage space and enhanced the ability to transport records securely and efficiently across different entities. 

Marin mentions, “The shift to digital record retrieval wasn’t just about keeping up with technology. It was a necessary evolution to meet the growing demands of healthcare and legal professionals who require quick, accurate access to medical information.”

How Modern Medical Record Retrieval Platform Works

Modern medical record retrieval platforms, like The Records Company, have changed how healthcare professionals, legal teams, and patients access vital medical information. These digital systems streamline the once cumbersome process of obtaining medical records, offering a user-friendly interface that simplifies retrieval.

Users can initiate requests, track progress, and receive documents through a secure online portal. This eliminates the need for time-consuming phone calls, faxes, or in-person visits to healthcare facilities. This digital transformation saves time, enhances accuracy, and reduces the risk of errors in the manual handling of sensitive medical information.

For instance, The Records Company allows users to request medical records through a simple login process, accessible from anywhere with an internet connection. Marin explains that users can submit requests once logged in, which are then monitored in a centralized database. This process makes certain that every retrieval process is tracked and managed effectively. 

Using state-of-the-art technology and the proficiency of hands-on professionals, the company offers a reliable service that can be accessed without leaving one’s home or office. As the company receives records, it digitizes them (if they are not already in digital format), indexes them, and makes them available to the requester through a secure online platform.

This blend of technological innovation and human oversight expedites the retrieval process and maintains the high level of accuracy and confidentiality essential in handling medical records. 

“Our platform is designed with user experience in mind,” Marin states. “We’ve created a system where every step of the retrieval process is transparent and trackable. Users can submit requests, monitor progress, and access records from a single, intuitive interface.”

Considerations and Challenges

While the benefits of digital record retrieval are substantial, Marin admits there are considerations to consider. Modern medical record retrieval platforms, like The Records Company, require reliable internet connectivity for access, which may be a challenge in some areas. 

However, aside from the internet connection needed to access the platform, there is also a learning associated with new technology. Marin mentions how some users, mainly those accustomed to traditional methods, may find the transition challenging. 

More importantly, like any other digital platform, there is a risk in the security of sensitive medical information, necessitating robust cybersecurity measures.

Marin mentions, “We understand the concerns about data security and accessibility. That’s why The Records Company has invested heavily in reliable encryption and security protocols. We also have support staff available for users who may not be tech-savvy, ensuring everyone can benefit from our platform.”

Balancing the Pros and Cons

Despite the potential challenges of modern medical record retrieval, Marin believes the benefits far outweigh any drawbacks. He mentions, “While there are valid concerns around connectivity, security, and user adaptability, the advantages of digital platforms are simply too significant to ignore.”

Records, such as a patient’s complete medical history, can now be retrieved and delivered quickly, a crucial factor in time-sensitive healthcare and legal matters. This enables healthcare providers to make informed decisions without the delays associated with traditional paper-based systems. 

More importantly, a modern medical record retrieval platform eliminates the need for physical storage, reduces manual labor, and cuts down on shipping expenses that requesters need to access records. Marin can then redirect these savings toward improving patient care and legal services.

With both opportunities and risks, it is crucial to approach modern medical record retrieval with a balanced perspective. This is where the importance of trusted and reliable platforms, like The Records Company, comes into play. Professionals and individuals can confidently embrace the platform’s advantages by carefully considering the pros and cons of medical record retrieval, knowing that the necessary safeguards are in place to protect patient privacy and appropriate use. 

Michelle has been a part of the journey ever since Bigtime Daily started. As a strong learner and passionate writer, she contributes her editing skills for the news agency. She also jots down intellectual pieces from categories such as science and health.

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Business

Royal York Property Management And Nathan Levinson On Building Stable Rental Portfolios In A Volatile Market

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Across North America, Europe, and much of the world, rental housing is caught between two pressures. On one side are tenants facing record affordability challenges. On the other side are landlords seeing operating costs, interest payments, and regulatory complexity move in the opposite direction.

Recent analysis from Canada’s national housing agency shows how tight conditions still are. The average vacancy rate for purpose-built rentals in major Canadian centres rose to about 2.2 percent in 2024, up from 1.5 percent a year earlier, but still below the 10-year average despite the strongest growth in rental supply in more than three decades. 

At the same time, higher interest rates have pushed up the cost of acquiring and financing rental buildings, which has slowed transactions and made many projects harder to pencil out.

In this environment, the question for landlords and investors is less about chasing maximum rent and more about building stability. That is where Royal York Property Management and its founder, president, and CEO Nathan Levinson have drawn attention.

From a base in Toronto, Royal York Property Management manages more than 25,000 rental properties, representing over 10 billion dollars in real estate value, and operates across Canada, the United States, and parts of Europe. Levinson also sits on a Bank of Canada policy panel focused on the rental market, where he provides data and on-the-ground insights about rent trends and landlord stress. 

For many smaller property owners, his model has become a reference point for how to treat rental housing as a structured financial asset rather than a side project.

Rental housing under pressure from both sides of the balance sheet

In many countries, the basic rental story is the same. Construction of new rental housing has climbed, yet demand still runs ahead of supply in most major cities. In Canada, overall rental supply grew by more than 4 percent in 2024, the strongest increase in over thirty years, while vacancy rose only modestly. 

At the same time, borrowing costs have moved sharply higher compared with the pre-pandemic period. Research shows that elevated interest rates have reduced the profitability of new multifamily deals and slowed investment activity, even as structural demand for rental housing stays strong.

For small and mid-sized landlords, that tension shows up in a simple way. Mortgage payments, taxes, insurance, and maintenance rarely move down. Rents move up more slowly, and in many jurisdictions they are constrained by regulation or market realities.

Levinson’s view is that this gap will not close on its own. Landlords who want to stay in the market need more predictable income, tighter control of costs, and clearer systems for dealing with risk.

A property management model built for volatility

Royal York Property Management did not start as an institutional platform. Levinson’s early clients were owners of single condominiums, duplexes, or small buildings who were struggling with irregular rent payments, surprise repairs, and complex rental rules.

Instead of handling each property ad hoc, he built a standardized operating model that treats every door as part of a wider portfolio. Each unit sits on a centralized platform that records rent, arrears, lease expiries, maintenance tickets, and legal actions. Owners see real-time statements and performance metrics rather than waiting for year-end reports.

That structure, combined with an internal maintenance and legal team, is designed to handle stress rather than avoid it. When markets are calm, the system may look conservative. When conditions worsen, it is what keeps owners in the black.

“Execution is everything” is how Levinson often frames it in interviews. 

Turning rent into a more predictable income stream

The feature that first drew many investors to Royal York Property Management is its rental guarantee program in Ontario. Under this model, landlords receive their rent even if a tenant stops paying. RYPM takes responsibility for legal proceedings, arrears recovery, and re-leasing the unit, while the owner continues to receive income.

Independent profiles of the company describe this as one of the first large-scale rental guarantee frameworks in the Canadian market, and note that the firm manages tens of thousands of units under this structure. 

The guarantee itself is closely tied to local law and does not transfer directly into every jurisdiction. The underlying logic, however, is straightforward:

  • Treat unpaid rent as a recurring and manageable risk rather than an occasional shock.
  • Price that risk into a clear product instead of handling each case informally.
  • Use scale, legal expertise, and data to keep default rates low and resolution times shorter.

For landlords who are facing mortgage renewals at higher interest rates, having a more stable rent stream can be the difference between holding a property and being forced to sell. That is one reason rental guarantee models have started to attract interest from investors outside Canada who are watching RYPM’s approach.

Using technology to see risk earlier

Behind the guarantee and the day-to-day operations is a technology stack that tries to surface problems before they become crises. Royal York Property Management’s internal platform uses data from payments, maintenance, and tenant behavior to flag risk signals and operational bottlenecks. 

Examples include:

  • Tenants who move from on-time payments to repeated short delays.
  • Units where small repair tickets point to a larger capital issue ahead.
  • Buildings where complaint volumes suggest service gaps or staffing problems.

Rather than treating these as isolated events, the system aggregates patterns across thousands of units. That allows management to decide whether a problem is individual, building-specific, or systemic.

Levinson has also pushed this data outward. As a member of the Bank of Canada’s rental policy panel, he provides anonymized information on rent collection, defaults, and renewal behavior, which feeds into broader discussions about financial stability and housing policy. 

The same data that protects a landlord’s cash flow in one building helps central bankers understand how higher rates are affecting thousands of households.

Why the Canadian case matters for global landlords

Several recent reports underline how closely rental markets are now tied to national economic performance. Tight rental supply and high rents are feeding inflation in many economies. At the same time, higher borrowing costs are discouraging new construction, which risks prolonging shortages. 

This feedback loop is especially hard on small landlords. Many own only one or two properties and have limited room to absorb higher mortgage payments or extended vacancies. Analysts in Canada and abroad have warned that some owners are at risk of default as their loans reset at higher rates. 

In that context, the Royal York Property Management model offers three lessons that travel across borders:

  1. Standardization protects both sides. Clear processes for screening, rent collection, maintenance, and legal steps reduce surprises for owners and tenants at the same time.
  2. Risk pooling is more efficient than one-off crises. Handling arrears, legal disputes, and vacancies inside a structured system is less costly than improvising each time.
  3. Operational data belongs in policy conversations. When policymakers have access to real rental data rather than only mortgage statistics, interventions can be better targeted.

It is not an accident that Levinson’s work now sits at the intersection of private property management and public financial policy.

What everyday landlords can borrow from the Royal York playbook

Most landlords will not build a 25,000-unit management platform. Many will never interact with a central bank. The core ideas behind Nathan Levinson’s approach are still accessible to smaller owners that manage a handful of properties.

Three practices stand out.

First, treat every rental unit as part of a simple portfolio. That means using a consistent template to track rent, arrears, expenses, and vacancy days for each property, then reviewing it on a schedule instead of only when something goes wrong.

Second, write down the rules for risk in advance. Late-payment steps, repayment plans, documentation standards, and maintenance response times should exist on paper, not only in memory. Royal York’s experience suggests that clear rules reduce conflict, because everyone knows what will happen next. 

Third, invest in service as a protective layer. Multiple independent profiles of RYPM point out that faster response times and transparent communication reduce tenant turnover and protect building condition, which in turn supports long-term returns. 

For landlords and investors trying to navigate today’s volatile rental markets, the message from Royal York Property Management and Nathan Levinson is surprisingly simple. You cannot control interest rates or national housing policy. You can control how organized your portfolio is, how clearly you manage risk, and how consistent your operations feel to the people who live in your buildings.

For many, that shift from improvisation to structure is what will decide whether their rental properties remain a source of wealth or turn into a source of stress.

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