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The Secret Behind Life Alert’s Superior Service

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Photo courtesy of Life Alert via Shutterstock

When Amy Skidmore’s mother was discharged from rehab after a stroke, the prospect of giving up her independence was terrifying. Having lived alone and freely since her husband’s passing in 2000, the transition from rehab to home was filled with uncertainty and anxiety for both Amy and her mother.

Life Alert Emergency Response changed everything for them. Amy’s mother regained her confidence in living independently with a simple press of a button. The ease of having help at her fingertips relieved her and Amy of fear.  Amy now has peace of mind that her mother is safe, and her mother is happy to maintain her independent lifestyle.  This mirrors experiences of countless families who have depended on Life Alert’s service for nearly 40 years. 

Various Devices to Suit Every Need

The company offers a comprehensive range of medical alert devices designed to provide protection at home and on the go. For in-home security, members can choose a state-of-the art Micro Voice Pendant and a waterproof wall-mounted Help Button, both of which offer two-way communication capabilities. 

The pendant is designed to be worn at all times, even in the shower, while the wall button can be placed in high-risk areas like bathrooms. 

For those with active lifestyles, Life Alert also provides a help button with a Global Positioning System (GPS) unit, which pinpoints the subscriber’s location so responders can find them quickly.  Like all the devices from Life Alert, it does not require charging.

Exclusive Dispatch Center

Life Alert distinguishes itself with its in-house Monitoring Centers, all located in the United States. According to a representative from the company, this allows Life Alert to maintain high standards and have consistent, rapid response times. The Monitoring Centers provide round-the-clock protection and immediate emergency assistance.

Case in point, we found that Life Alert is the only medical alert company proven to save a life every 11 minutes.

The in-house setup also means that Life Alert can maintain control over the quality of its service, unlike competitors who outsource their monitoring to third-party call centers. This direct oversight also ensures that every call is handled with the utmost care and professionalism.

Extensive Dispatcher Training

Complementing its dispatch center is the training of its staff before they start handling emergency calls. This training includes learning about the Personal Emergency Response Systems (PERS) industry. The dispatchers must also complete a Care and Concern course to better understand the emotional needs of members and their families.

Maintaining a high staff-to-member ratio is another crucial aspect of the company’s superior service. There are multiple dispatchers available to handle calls promptly and provide personalized attention to each subscriber. This allows dispatchers to effectively perform their duties attentively without ever leaving the subscriber, and to provide fast help when every second counts.

Tailoring Responses to Individual Needs

Life Alert customizes its emergency response protocols to meet each member’s needs. As a HIPAA compliant company, when subscribers sign up for the service, they provide detailed information about their medical history, emergency contacts, and special instructions. 

Dispatchers can then access this information during an emergency to send appropriate help immediately. This allows subscribers and their family to have a sense of security and peace of mind knowing loved ones are being taken care of by the one and only Life Alert.

Long-Term Customer Relationships

Reflecting its dedication to consistent, high-quality, lifesaving services, Life Alert has a loyal fanbase with its subscribers, who have been with them for years and even decades.  They even have a list of thousands of subscribers who joined the Life Alert family after having another service that failed them.  The company takes pride in the trust it has built with its members. 

Life Alert is always ready and reliable, turning years of service into a legacy of care. The secret behind Life Alert’s superior service? It’s their uncanny ability to make “Help, I’ve fallen and I can’t get up!® sound less like a punchline and more like a lifeline to getting help fast, 24/7.

Michelle has been a part of the journey ever since Bigtime Daily started. As a strong learner and passionate writer, she contributes her editing skills for the news agency. She also jots down intellectual pieces from categories such as science and health.

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Health

The Scientist as Storyteller: How Steven Quay Makes Complex Medicine Relatable

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Scientific discovery often struggles to reach the people it is meant to serve. The distance between research and public understanding can be vast. For most scientists, publishing in peer-reviewed journals is the endpoint. For Dr. Steven Quay, it is only the beginning. His career has been defined not just by what he has discovered, but by how he communicates it. 

Scientific trust today faces growing skepticism and misinformation spreads faster than facts, Quay has embraced a rare role. He is both a scientist and a storyteller. His ability to bridge the technical and the human is what makes his voice resonate across disciplines, institutions, and communities.

Writing as a Lens into the Human Side of Science

One of the clearest examples of Quay’s narrative instinct lies in his writing. He has authored three major books, each rooted in a different part of his life and expertise. Together, they show how a medical researcher can also be an accessible public thinker.

In Stay Safe: A Physician’s Guide to Survive Coronavirus, published June 5, 2020, during the first days of the pandemic, Quay offered plainspoken, evidence-based guidance on protecting oneself and one’s family. It was not framed as a political statement or a policy directive. It was personal and grounded in the daily realities people faced. He wrote it not just as a scientist, but as someone who wanted to help others navigate a frightening time with clarity and calm.

His second book, The Origin of the Virus, tackled a more complex and controversial subject: the question of how SARS-CoV-2 emerged. Rather than speculate, Quay walked readers through the scientific evidence with the kind of transparency that is often lacking in public discourse. The tone was methodical, never alarmist. What set the book apart was its balance, engaging to a lay reader, yet rigorous enough to be taken seriously by professionals.

Then there is A Ride Through Northville, a deeply personal departure from the world of virology and oncology. Here, Quay revisits his childhood in Michigan, capturing the streets, friendships, and quiet moments that shaped him long before he entered a lab. The structure of the book mimics the experience of riding a bike through town, evoking memory not as a chronology, but as a sensory journey. For a scientist whose career has involved high-stakes research and global debates, this book offers a rare window into the reflective, grounded person behind the work.

Speaking Clearly Without Speaking Down

Quay’s communication skill is not limited to the written word. He has also become a frequent guest on health-focused podcasts and a speaker at public science forums. His TEDx talk on breast cancer prevention is one of the most viewed videos on the subject, and for good reason. He does not rely on drama or abstract theory. Instead, he explains mammographic density, hormonal risk, and clinical trial design in a way that makes the science both comprehensible and actionable.

In interviews, Quay has a habit of slowing things down. He avoids jargon unless he defines it. He is comfortable saying, “We don’t know yet,” which, in the realm of public science, is a kind of honesty that builds trust. He often discusses Atossa Therapeutics’ trials in plain terms, describing how experimental drugs like (Z)-endoxifen might help certain patients respond better to treatment. He emphasizes that these are ongoing studies, not marketing pitches, which sets him apart from many biotech executives.

Educating the Public Without Oversimplifying

One of the challenges of public-facing science is resisting the urge to oversimplify. Many well-intentioned scientists flatten complexity to fit the constraints of social media or mainstream news. Quay does not follow that path. He explains mechanisms and hypotheses with nuance, trusting that readers and listeners are capable of understanding more than they are often given credit for.

His social media presence reflects the same philosophy. He shares articles and research updates, but rarely with alarm or bravado. When he comments on current medical debates, he tends to lead with evidence rather than opinion. That steady tone has earned him a following that spans across ideological and professional divides.

During the pandemic, this approach stood out. While others chased headlines, Quay focused on distilling evolving guidance into practical advice. He acknowledged the limits of current knowledge, updated his views as new data emerged, and emphasized science as an iterative process. His voice became one that many people turned to not for certainty, but for clarity.

A Scientist’s Responsibility Beyond the Lab

Quay has often said that science does not exist in isolation. It is part of society. That belief informs why he writes, speaks, and engages in public discourse as actively as he does. He sees the scientist’s role not just as a producer of knowledge, but as a custodian of its meaning.

He has testified before the U.S. Congress and advised the State Department, not as a politician but as a physician-scientist committed to accuracy. In each case, his contribution has been grounded in data but shaped by a recognition of the human implications of policy and research.

This is especially evident in his work on breast cancer. By advocating for better screening tools and more personalized treatments, Quay speaks not only to clinicians and investors but to women facing real fears about their health. He explains the science behind mammographic density and hormonal modulation not just with charts, but with stories about what those risks mean in someone’s life.

Storytelling as a Form of Service

What makes Quay’s communication style compelling is that it never feels performative. He is not branding himself or building a media empire. He is doing what he believes scientists should do: make their work useful.

In every form of his storytelling, from the deeply personal to the technically specific, there is a throughline of responsibility. He understands that science touches people’s lives in ways that go far beyond the lab. For him, that means speaking clearly, writing honestly, and never underestimating the audience.

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