Tech

Experts Reveal Why and How to Use Chatbots in Business

Published

6 years ago

March 31, 2020

How do you handle your customers and entertain their anytime query?

With time, technology is upgrading, and advancements are elevating the business to the next level. Chatbots are one such advancement that has made the customer service easy.

Let’s check out why you should consider Chatbots in your business:

Time Efficient: Most of your customers ask common questions which are irritating to respond by a human. However, such pre-defined questions can be answered by Chatbots. Answering such repetitive queries doesn’t waste your time and money. Moreover, it also binds the customer with your services regardless of their query. Chatbot for business is an AI-driven technology that learns through customer queries and develops a smart intelligence to respond to common questions instantly.

Enlarge Your Audience: No business is 100% dependent on a single marketing strategy to serve customers. Instead, it uses the user-data to bestow other services/products to increase user engagement as well as business profit. Similarly, using chatbots helps you collect user-data and enable you to use it for other marketing tactics. AI-based Chatbots can collect the user data smartly.

Zero Negligence: Every customer deserves attention and adequate response to their query. However, a human can’t serve all customers at a particular time. This isn’t a trouble with a chatbot. Chatbots can respond to multiple users at a time, building engagement with them without developing long waiting queues. Moreover, with human service, there are probabilities of error or negligence. A chatbot overcomes these hurdles and offers seamless customer service for your business.

100% Personalized Chat: Chatbots learn user behavior and deliver the most relevant response accordingly. Chatbots are enabled with Artificial Intelligence that allows the chatbots to learn from customers and build a strong understanding. The understanding helps chatbots to answer the customers in a personalized manner. Undoubtedly, a personal touch will help your customers better connect with your services.

Flexibility: Today, chatbots aren’t limited to serving customers for specific queries. Instead, any online business, including eCommerce, healthcare, sales & marketing, etc. can integrate chatbots to their business and entertain their customers better. All in all, using chatbot has a broad scope, which doesn’t apply to a specific niche.

These are some vital benefits of using chatbots in your business. Now, many of you would ask for the right way of using chatbots. So, below are important points to keep in mind.

Identify Your Purpose: The first point is to acknowledge whether your business really deserves a chatbot or not. Does a chatbot fulfill your requirements? Ensure to answer these questions before investing in an AI-based chatbot.

Select Right App: Today, you have comprehensive options to choose a perfect chatbot for your business. WhatsApp is the most used messenger app, also provide AI-drive business API that responds to customer queries. Likewise, Facebook Messanger bot, WeChat, Snapchat, etc. are other options as well.

Choose the Right Platform: Now, you should choose whether to teach a Chatbot via programming or use a chatbot builder. Many chatbot builders are available only to help you get a perfect chatbot in the shortest time.

With this, you can start serving your customers and promote your business.

Tech

My Main AI Turns Complex Workflows into Simple, Voice-Driven Conversations

Published

2 days ago

February 9, 2026

Jonathan Grilli

Photo Courtesy of My Main AI Inc.

By: Chelsie Carvajal

Managing modern workflows often means juggling dashboards, documents, and long email threads before a single task is complete. My Main AI Inc, an AI technology platform that spans text, image, voice, and video, has built a system where many of those steps can be handled through spoken or written prompts instead of manual clicks.

Turning Tasks Into Conversations

My Main AI groups several automation tools around a voice and chat layer so users can move through work by giving instructions rather than configuring each step. The platform lists AI Web Chat, AI Realtime Voice Chat, AI Speech‑to‑Text Pro, and AI Text‑to‑Speech engines from providers such as Lemonfox, Speechify, and IBM Watson, creating a loop between spoken input and generated output.

Speech‑to‑text tools support accurate transcription of audio content in multiple languages, with options to translate those recordings into English. That capability gives businesses a way to record meetings, calls, or field conversations, then convert the results into text that can be summarized, edited, and turned into documents or scripts. Text‑to‑speech tools, including multi‑voice synthesis with up to 20 voices and SSML controls, take written content in the other direction, producing voiceovers for training, marketing, and support material.

Chat assistants extend the same pattern to files and websites. My Main AI lists AI Chat PDF, AI Chat CSV, and AI Web Chat, which allow users to ask questions of documents or site content through natural language prompts. Instead of sorting through long reports, a user can query a file, receive concise answers, and then send follow‑up requests to generate emails, briefs, or summaries in the same environment.

From Content Pipelines to Voice‑Led Workflows

The company reports that its platform connects to more than 100 models from OpenAI, Anthropic, Google Gemini, xAI, Amazon Bedrock and Nova, Perplexity, DeepSeek, Flux, Nano Banana, Google Veo, and Stable Diffusion 3.5 Flash. Public materials state that these models support text, image, voice, and video generation in more than 53 languages, giving the voice‑driven tools reach across several regions and markets.

Content creation sits at the center of many of these workflows. My Main AI offers modules for blog posts, email campaigns, ad copy, social captions, video scripts, and structured frameworks such as AIDA, PAS, BAB, and PPPP. A user can dictate key points or paste a brief into the chat, receive draft text, ask the assistant to adjust tone or length, and then pass the result into voice synthesis to create a narrated version.

Visual tools fit into the same flow. DALL·E 3 HD, Stable Image Ultra, and an AI Photo Studio support image creation, product mock‑ups, background changes, and multiple variations from a single upload. AI Image to Video and text‑to‑video connections with engines such as Sora and Google Veo, alongside an AI Avatar feature labeled “coming soon,” make it possible to turn a spoken or typed brief into images, then into short clips that accompany the newly generated audio.

Why Businesses See Conversation as Infrastructure

Company data shared with partners cites more than 77,000 customers worldwide, annual revenue near 3 million dollars, and monthly revenue growth around 250,000 dollars, driven largely by subscription sales. The 49‑dollar plan is described as the best‑selling tier, with My Main AI presenting it as the entry point to the broader suite of conversational and automation tools.

Business‑oriented features show how these voice‑driven workflows connect to operations. The platform lists payment gateways such as AWDpay and Coinremitter, integrations with Stripe, Xero, HubSpot, and Mailchimp, and tools for SEO, finance analytics, dynamic pricing, wallet systems, and referrals. A manager can ask a chat assistant to pull figures, draft a report, and prepare customer messages, then move directly into sending campaigns or reviewing payments through linked services.

Company communications describe ongoing work on proprietary models, expanded training flows from text, PDFs, and URLs, and deeper tools for chat, analytics, and video. That roadmap suggests that My Main AI views conversation—spoken or typed—as a central control surface for complex workflows, with automation stepping in behind the scenes so users can focus on clear instructions rather than manual configuration.