Business

How Zajil Express Is Competing With The Region’s International Competitors

Published

3 years ago

August 23, 2022

The logistics industry is not only a key contributor to economic development but also plays a significant role in resolving environmental and social issues. It is a major contributor to the economy and a competitive force in business. Recently, the transportation and logistics industry has been confronting immense transformation. Covid-19 and other hiccups have led to large-scale supply chain disruptions, confusing new restrictions and rules, and tumultuous shifts in customer demand.

Of course, the logistics industry keeps moving forward. It has gotten through the worst phases of the global pandemic. Due to this, the industry leaders are utilizing technologies, practices, and standards to carry it. One of such leaders is Zajil Express, taking action to remain competitive through its strength and capabilities in keeping up with the digital transformation, customer expectations, new market entrants, and evolving business models.

Zajil Express revolutionizes the logistics & transportation industry

Zajil is an icon of entrepreneurship in the Kingdom of Saudi Arabia, competing with international competitors in the region. It is a privately owned and operated postal company offering domestic and international goods shipping and is one of the largest shipping and delivery networks.

Zajil Express won the KSA Express Service Provider of the Year Award (Private Sector) for 2018. In 2020, it was ranked the best company in the international cargo category, with only 19 complaints per 100,000 shipments.

The history & expansion of Zajil Express

Zajil was established in Unaizah when it started operations and then moved its headquarters to Riyadh, the capital of KSA. It was founded in 1999 with just two outlets. Growing from simple express delivery in and around Riyadh, it has now expanded into global shipping and logistics solutions provider, operating in over 110 outlets spreading over Saudi Arabia. From only one service to provide, Zajil now offers more than ten services, including air freight, land freight, sea freight, customs clearance, fulfillment, 3PL, store-to-store express, door-to-door services, last-mile delivery, line haul/fleet shipping, and chilled delivery.

It was acquired by Al-Kadi Group Holding in 2009, with Yasser Al-Kadi becoming the Managing Director. The group set a strategic plan to develop the company at all levels with a vision to align it with the prominent international players. In 2015, with fifty outlets, Zajil became licensed for postal delivery service in KSA. The same year, it acquired Hat International (HATEX) and expanded into line hauling, heavy shipping, temperature-controlled deliveries, and other B2B services.

In 2018, Zajil grew its reach with eighty outlets and introduced last-mile delivery for B2B customers and door-to-door services from the warehouse to the customer’s location. By 2020, Zajil started operating from China, UAE, Bahrain, Kuwait, and the USA. It also introduced inventory fulfillment services with distributed warehousing and logistics technology. At the same time, it also introduced freight forwarding, including air, sea, and land, and developed an ecommerce platform for its customers.

Zajil Express products and services

Zajil is one of the pioneering entities that started the dynamic logistics business in the Kingdom and around the Middle East. It is revolutionizing shipping and delivery in the Kingdom of Saudi Arabia through the latest technology. It is known for its courier and package delivery, strength in handling customer inquiries and complaints, and accelerated expansion plan locally, in GCC, and globally. Zajil offers a range of services in addition to domestic and international shipping serving different sectors, including B2B, B2C, and C2C.

E-Commerce Business Solutions

Zajil Express helps customers with online sales, shipping, return service, warehouse, and inventory.

Freight Solutions

It offers flexible and affordable air, sea, and land freight solutions with distribution centers and customs experts in every continent’s major economic hub. It also provides customs clearance and documentation services to ensure complete and accurate international shipping and delivery documentation.

Fulfillment

Zajil offers fulfillment services for growing businesses, including pick-up, inventory, and delivery. This benefits small business owners and eliminates the inventory cost and risks. Companies can lease space from Zajil either on-demand or get it reserved.

Domestic Distribution

Zajil offers cost-effective local express services within Saudi Arabia and cities. It provides several services for the domestic distribution of goods timely, including door-to-door, same-day shipping, and heavy shipping.

Business

Scaling Success: Why Smart Habits Beat Growth Hacks in Modern eCommerce

Published

1 month ago

July 26, 2025

Matthew Wiles

There’s a romanticized image of the eCommerce founder: a daring risk-taker chasing the next big idea, fueled by late-night caffeine and last-minute inspiration. But the reality behind scaled, sustainable brands tells a different story. Success in digital commerce doesn’t come from chaos or clever hacks. It comes from habits. Repetitive, structured, often unglamorous habits.

Change, a digital platform created by eCommerce strategist Ryan, builds its entire philosophy around this truth. Through education, mentorship, and infrastructure, Change helps founders shift from scrambling for quick wins to building strong systems that grow with them. The company doesn’t just offer software. It provides the foundation for digital trade, particularly for those in the B2B space.

The Habits That Build Momentum

At the heart of Change’s philosophy are five core habits Ryan considers non-negotiable. These aren’t buzzwords; they’re the foundation of sustainable growth.

First, obsess over data. Successful founders replace guesswork with metrics. They don’t rely on gut feelings. They measure performance and iterate.

Second, know your customer deeply. Not just what they buy, but why they buy. The most resilient brands build emotional loyalty, not just transactional volume.

Third, test fast. Algorithms shift. Consumer behavior changes. High-performing teams don’t resist this; they test weekly, sometimes daily, and adapt.

Fourth, manage time like a CEO. Every decision has a cost. Prioritizing high-impact actions isn’t optional; it’s survival.

Fifth, stay connected to mentorship and learning. The digital market moves quickly. The remaining founders are the ones who keep learning, never assuming they know it all.

Turning Habits into Infrastructure

What begins as personal discipline must eventually evolve into a team structure. Change teaches founders how to scale their systems, not just their sales.

Tools are essential for starting, think Notion for documentation, Asana for project management, Mixpanel or PostHog for analytics, and Loom for async communication. But tools alone don’t create momentum.

Teams need Monday metric check-ins, weekly test cycles, customer insight reviews, just to name a few. Founders set the tone by modeling behavior. It’s the rituals that matter, then, they turn it into company culture.

Ryan puts it simply: “We’re not just building tools; we’re building infrastructure for digital trade.”

Avoiding the Common Traps

Even with structure, the path isn’t always smooth. Some founders over-focus on short-term results, chasing vanity metrics or shiny tactics that feel productive but don’t move the needle.

Others fall into micromanagement, drowning in dashboards instead of building intuition. Discipline should sharpen clarity, not create rigidity. Flexibility is part of the process. Knowing when to pivot is just as important as knowing when to persist.

Scaling Through Self-Replication

In the end, eCommerce scale isn’t just about growing a business. It’s about repeating successful systems at every level. When founders internalize high-performance habits, they turn them into processes, then culture, then legacy.

Growth doesn’t require more motivation. It requires more precision. More consistency. Your calendar, not your to-do list, is your business plan.

In a space dominated by noise and novelty, Change and its founder are quietly reshaping the conversation. They aren’t chasing trends but building resilience, one habit at a time.