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The Andalus Institute, & Making Money the Halal Way

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Author: Althea Chokwe

To the outsider, Islam is a strict religion. Extending past tenets and a holy book, Islam is meant to be a way of life for its nearly two billion adherents. The terms halal and haram are thrown around often, but their meaning is tremendous to the faith. Halal is “permissible,” and haram is the exact opposite; these two categories are used to classify everything from food to music to legal matters. An interesting aspect of this black-and-white system pertains to financials and business ventures. No Muslim is allowed to engage in business that goes against the religion; working while in accordance with religious doctrine is mandated. Although most settle with an average line of work, some go out of the way to promote Islamic values and be successful simultaneously, a decision considered most ideal.

For Muhammad Al Andalusi, a philosophy as this is part-and-parcel with his calling. 27 years old and living in Saudi Arabia with a wife and kids, Al Andalusi relies on teaching Arabic to fund a fast-paced, flexible lifestyle, often documenting his travels through the Middle East and elsewhere on social media. The entrepreneur founded the Andalus Institute in 2019, intending to help other Muslims learn classical Arabic, the language of the Qur’an. A job like this definitely earns the halal stamp, but it continues further to the point of actively contributing to Islam. Knowledge of Arabic is seen as preferable, if not mandatory, since Muslims value the original Qur’an more than any translated version.

While Al Andalusi does not engage in the field of Islamic theology, his institute piques Muslims’ intellectual curiosity, plus that of others learning Arabic for professional and social reasons. Besides an understanding of and appreciation for the Qur’an, the Andalus Institute represents Al Andalusi’s decade-long quest to learn Arabic in its most eloquent form, an uphill battle that required him to relocate from Europe to Egypt for six long years. These studies forced the entrepreneur to change his daily habits and mindset drastically. Attaining multiple years of progress in Arabic within a year alone made Al Andalusi downgrade to a phone that was obsolete compared to the regular smartphone model. In his own words, Muhammad saved time without the distraction of an app-laden device, a tactic that he directly credits with his quick advance in the Arabic field.

The intense focus with which Muhammad perfects his craft is part of his spoken philosophy of seeking elm, or knowledge. Al Andalusi, as a teacher, uses every opportunity he can to communicate some rule or tip of the Arabic lexicon on Instagram and Facebook. His job consumes every part of his life, an observation that elucidates the level of commitment Al Andalusi has for the school he created. He already enjoys respect and awe amongst the online Muslim community, with other high-profile influencers recommending the Andalus Institute to non-Arabic speakers. Considering the importance of Qur’an recitation and study, teaching classical Arabic was always going to be a successful endeavor. Before 2019, Al Andalusi had worked on other online startups for a European audience whilst in the United Kingdom, yet he could not maintain an acceptable profit margin. One day, it reached the point where the Spanish native took time off and locked himself away, minimizing contact with even his family. He read for hours at a time, patiently waiting for a better business idea to manifest itself. That period was a time for questioning and soul-searching, which was logical because entrepreneurship is an extremely volatile field. Additionally, Al Andalusi had dropped out of school at the age of 16. He recalls not being interested in the traditional Western system anymore, a strong opinion for a teenager. Al Andalusi had no regrets, but paying off a $9,000 debt would not be easy without a university degree.

That same introspection is what Al Andalusi teaches each cohort that enrolls in the institute. There is no point in striving for a higher purpose such as religion without looking after oneself first. At the start of the program, everyone listens to a video of Al Andalusi outlining the study and sleep habits he expects them to adapt to maximize their productivity. In case you were wondering, the entire curriculum is meant to be finished within 15 months. Of course, one can stay as long as they like and there is lifetime access to the user portal, but the Andalus Institute makes sure to boast that students, as long as they do as they are told, become fluent within the intended time frame. While everyone is different in terms of goals and outside commitments, mental preparation is Al Andalusi’s way of ensuring no one overstays their visit. For a $2,000 price tag (at a generous discount of $997 for the time being), such guidance and care make the offering quite appealing to even the busiest customer.

In all honesty, the scaffolding and design of the Andalus Institute stem, for the most part, from Al Andalusi’s personal experiences. The vocabulary-first methodology is what the founder used to learn, not just Arabic, but French and English, also, as if the features of the school are what Al Andalusi wishes he once had to facilitate his own educational experience. Even the students notice and it is apparent that this modus operandi builds trust between a business and the clientele. Couple this with Muhammad’s constant presence on social media, giving the world a glimpse of behind-the-scenes goings-on, his followers feel that they know him through and through.

The language guru is a great friend of transparency, a trait that renders him approachable, as well. For a mostly Muslim consumer base, his willingness to discuss personal views on Islamic decrees and to differentiate himself from other influencers with a scholarly, studious persona is highly attractive. Even if the rest of the world may view Islam as narrow-minded, harsh, or unaccommodating, practicing Muslims love it precisely for the motivation and high standards set. And, while the halal versus haram debate is at times head-scratching and mind-bending, there are many answers to secular questions overlooked.

Al Andalusi proves that it is possible to financially thrive and be an ardent follower of the Islamic faith simultaneously. And he can show that he is right: the Andalus Institute rakes in between $20K and $50K each month, starting to do so only six months after its inception. With the advent of other Islam-centered YouTube channels and startups, the online presence of yet another Muslim entrepreneur is speaking to a wider trend of more representation and diversity. As a result, due to the rarity of his sort, Al Andalusi has gained much loyalty. Identity is not the sole reason, but years of working on his main money-making skill are significant in explaining Muhammad’s success thus far. Through a halal business, Al Andalusi relates to his audience in a powerful way. The businessman is their fellow Muslim, advertising a product where they all benefit in a plethora of ways, most notably spiritually, making the institute’s program irresistible for followers to not purchase. It is apparent that relatability and authenticity are integral in the business model of the Andalus Institute.

You can connect with the author on LinkedIn here.

The idea of Bigtime Daily landed this engineer cum journalist from a multi-national company to the digital avenue. Matthew brought life to this idea and rendered all that was necessary to create an interactive and attractive platform for the readers. Apart from managing the platform, he also contributes his expertise in business niche.

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Business

Ipsos Helps Brands Understand How They Get Customer Experience Wrong & Why It’s Costing Them Millions

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For brands looking to succeed in the modern business ecosystem, the customer experience (CX) is not something companies can afford to ignore. CX is a direct driver of revenue, loyalty, and growth for organizations.

Ipsos, one of the world’s leading market research firms, helps brands understand that failing to focus on the customer experience can lead to lost sales, which in turn can translate to not only millions in lost revenue but also lost trust and credibility in the market.

How brands still get CX wrong

“The customer decision and desire to do business with brands directly affect the bottom line,” says Brad Christian, Chief Commercial Officer at Ipsos – Experience Practice.

Customer experience may sound like a simple concept, but many brands still get it wrong. CX goes beyond surveys and feedback. Leaders who fail to connect feedback in a meaningful way to goals such as retention, repeat visits or purchases, advocacy, and operational performance fail to deliver on their service promises. The emotional and functional disconnect can spell trouble for brands. The most polished advertising campaigns cannot make up for a frustrating customer interaction or a promise that a business cannot fulfill.

According to Ipsos’s internal research, many customers today see service as too automated and impersonal. More than half report that their experience is worse than promised. 

These findings don’t just result in disappointed buyers. They result in lost customers, negative feedback, and a long-term impact on the business as a whole.

“Brands have to manage the entire customer experience across each and every touchpoint,” explains Christian.

Poor CX can be expensive

Executives can often underestimate how expensive a history of poor CX can be. Global losses can reach into the billions while leaders wonder what went wrong. In an age of rapid social media communication, a single negative interaction can spell disaster for a company, leading to reduced customer spending or the entire loss of its most loyal customers.

Those losses are not just reflected in lost revenue, however. Customer acquisition and marketing dollars can also be lost as companies continue to spend money trying to retain their customer base, often skipping right over the experience part of retention. 

Poor customer experience can be a deep operating problem that creates a domino effect, decimating businesses from the inside out. These poor experiences can impact not only present and future customer acquisition but also business leaders and employees. 

CX matters more in today’s business landscape

The customer experience has always mattered, but it may matter more to brands trying to make it in a modern, ultra-competitive, digitally-driven business landscape. Good experiences encourage repeat purchases, boost loyalty, and increase the likelihood that customers will go online and recommend a brand to others. 

“Customer experience isn’t an isolated function,” says Christian. “It’s ‌part of a larger system that ensures that brands measure and manage customer experience data and then act on that data to drive action where customer experience gaps exist.”

Brands also have to seek to understand today’s customers, who expect experiences that are seamless, authentic, and relevant. As more and more companies hop on the automation train, they will want to reassure their customers that the human element that many people consider important still exists.

At Ipsos, six drivers of strong customer relationships form the bedrock of the company’s CX platform, something that they refer to as the “Forces of CX”: certainty, fair treatment, control, status, belonging, and enjoyment. 

Customers want to feel that if they have an issue with a brand, it will be handled and that their concerns will be understood. They don’t want the customer experience to feel like a battleground; they want it to feel fair and human. 

“Customer experience isn’t just a nicer experience,” says Christian. “It ties directly to specific financial outcomes, whether that be increased sales, greater market share, or stronger brand loyalty.

How Ipsos helps businesses deliver customer experiences that matter

Ipsos turns customer feedback into reliable, actionable, decision-ready information. The company goes beyond simple satisfaction metrics and implements voice-of-the-customer programs, journey analytics, relationship feedback, and quality research. 

“Brands don’t just need data,” Christian says. “They need measurements as to how they are delivering on their brand promise and predictive modeling to tie financial performance measures to those measures to help them determine where to invest to maximize the customer experience and understand what financial impact those investments might deliver for the business.”

Ipsos measures the interactions that matter ‌most and shows brands how each interaction can affect retention, share of spend, and efficiency. For brands that are trying to reduce the guesswork behind CX, Ipsos helps them move beyond cosmetic fixes to achieve real, meaningful change.

Customer expectations can shift on a dime, influenced by society, social media, and even changing trends. Ipsos helps brands meet those rapidly changing customer expectations with hard evidence and comprehensive metrics. 

Today’s brands need to understand how to get the customer experience right. Ipsos has the insights needed to drive home the deep importance of CX in today’s marketplace.

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