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Employee Appreciation Starts From Day One — How Cyberbacker Makes New Hire Onboarding Engaging

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The workplace has changed. With phenomena such as “quiet quitting” and “The Great Resignation” still shaping the modern working world and haunting CEOs, business leaders have made strides to appreciate their workforce better and improve retention. 

Many businesses have prioritized employee appreciation initiatives from day one of their time with the company, integrating those initiatives into the onboarding process. According to experts, companies that employ a strategic approach towards experience and appreciation can expect up to 71% higher engagement from those employees. 

“Being appreciated by your peers and your boss goes further than anyone could imagine,” says Harmony Nordgren, VP of US Operations at Cyberbacker, a company that supplies highly skilled virtual assistants. “Nobody wants to go to a job for 40 or more hours each week and not feel valued and appreciated.”

With appreciation making a noticeable difference in job satisfaction among staff and retention, Cyberbacker has put much thought and effort into its appreciation initiatives — all of which begin with the onboarding process. 

From the word “hired” 

From the first day that a new hire begins their position, it’s essential to let the company’s culture be known and felt. Appreciation and gratitude are part of a larger overall culture that makes up the backbone of the business’ approach to engagement. 

Cyberbacker takes its role in training and onboarding new hires seriously, though they also like to inject a little fun into the process. This speaks to what it’s like to work at the company, and what new hires can expect going forward. 

“We have a lot of fun with onboarding,” explains Nordgren. “It’s a long process, so we include interactive activities like ‘Embarrass the CEO’ where new team members can ask our CEO an embarrassing question.” 

However, shaping their experience goes beyond having a little fun at the CEO’s expense. It needs to include deeper themes such as diversity and inclusion initiatives, technology and skill training, and the work/life balance that is at the top of most people’s wish lists. 

Tokens of appreciation 

To show its workforce how much they appreciate them, Cyberbacker focuses on several key areas of their talent pool’s life: wellness, team building, rest, and pay among them. “We offer HMO, we have a profit share program, paid time off, and we have a discounted loan program where we profit share the interest,” explains Nordgren. “We also do contests all the time to earn Cyberbacker merchandise, new tech, and cash rewards.”

The company also finds it imperative to work from a place of understanding that people do not quit their jobs, they quit their bosses. Cyberbacker’s leadership teams value a culture of appreciation as a cornerstone of their company, and it is a company-wide effort to keep that value sacred. 

Employee appreciation goes beyond the basic elements. It is important to remember that their perspective is most important, not the CEO’s or the rest of the leadership team’s. The managers may believe a monthly pizza party is all that is needed to show their team that they care, but if they are never given paid time off or an opportunity to improve their skill sets, pizza just doesn’t cut it. 

In today’s post-pandemic workplace, expectations may differ wildly from those even a few years ago. The balance of power has shifted in many ways, and what the new generation of workers want is to feel welcomed and appreciated at their place of work. This is an important factor in whether they decide to stay with that company — or move on. The days of employers simply counting ‘having a job’ as appreciation are over. 

“With seemingly every company hiring everywhere they do business, you don’t want to lose an invaluable team member because you didn’t take the few extra minutes to ensure they felt appreciated,” says Nordgren, stressing a point that many businesses realize too late: currently, the market favors the talent out there. Jobs are plentiful, and many businesses — like Cyberbacker — are placing appreciation, experience and wellness as a top priority. This is leading to them attracting and retaining top talent. 

Nordgren and other leaders at organizations are paving the way and showing that prioritizing the experience people have at work, only strengthens businesses. Employee experience and appreciation is not just a series of trending talking points but a new way of approaching business. 

People expect to be acknowledged and appreciated for their talents and hard work. But it will be up to forward-thinking companies to step up to the plate and devise innovative and effective ways to show them that they matter. 

The idea of Bigtime Daily landed this engineer cum journalist from a multi-national company to the digital avenue. Matthew brought life to this idea and rendered all that was necessary to create an interactive and attractive platform for the readers. Apart from managing the platform, he also contributes his expertise in business niche.

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Business

Why Multi-Province Payroll Compliance Is the Hidden Challenge Canadian SMBs Face and How Folks Solves It

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Photo courtesy of: Folks

Byline: Shem Albert

Running payroll in Canada can feel like crossing a country stitched from many different fabrics. Each province weaves its own pattern of tax rules, leave policies, and benefit requirements, creating a landscape where a single misstep can ripple through every paycheck. For small and mid-sized businesses, the challenge often remains hidden until growth pushes hiring beyond provincial borders or brings remote workers into the fold. What seems like a routine back-office task quickly becomes a test of accuracy, timing, and local knowledge. This is the gap that Folks set out to close, offering a way for employers to navigate Canada’s regulatory patchwork without slowing their momentum.

Provincial Rules Add Complexity

Canada’s payroll environment varies sharply by province. Federal rules set the foundation, but provincial tax rates, deductions, statutory leave entitlements, and benefit premiums add layers of complexity that employers must monitor carefully. Small and mid-sized businesses with staff across provinces or remote employees face different tax tables, reporting deadlines, and leave calculations that directly affect pay accuracy and remittance schedules.

Folks built its payroll module to address these differences. The platform calculates the correct provincial tax rates and deductions for each employee, applying updates automatically so employers avoid misapplied withholdings or late filings. Multi-location tax management allows a company with workers in Ontario, Quebec, or several other provinces to process payroll without creating separate accounts for each jurisdiction. Bilingual functionality in English and French and secure Canadian data hosting support compliance while keeping employee records accessible across language and regional boundaries.

Unified Records Improve Accuracy

Payroll errors often stem from mismatched employee data. Changes in pay rates, banking details, or benefits eligibility may not align between HR and finance systems, creating incorrect deductions or delayed payments. Smaller teams juggling separate platforms spend valuable hours reconciling information instead of focusing on strategic work.

Folks resolves these issues by combining HR and payroll in one platform. Updates to wages, hours, or tax information entered on the HR side flow directly into payroll without re-entry. This single, verified record strengthens the accuracy of every payroll run and ensures employees receive the correct pay and deductions. By removing the need for repetitive administrative work, HR staff can redirect their time to tasks that support growth and employee engagement.

Automation Keeps Provinces in Step

Each province sets its own requirements for holiday pay, pay frequency, and statutory benefits, making manual calculations both time-consuming and error-prone. Businesses that expand or hire remote employees must keep pace with shifting provincial regulations or risk penalties and audit issues.

Folks address these demands with automation designed for Canada’s regulatory landscape. Pay statements, deduction calculations, and custom pay schedules follow the applicable provincial rules without extra configuration. The system’s automated updates mean that a company hiring staff in British Columbia or Quebec can meet local payroll standards without adding new layers of setup or monitoring. Employers gain the ability to expand into new regions while maintaining accurate, on-time pay.

Reporting Strengthens Compliance

Changing tax rates and reporting requirements require ongoing attention from HR and finance teams. Companies that rely on disconnected systems risk missing a provincial update or submitting incorrect remittances, which can lead to fines and interest charges.

Folks provides detailed reporting tools that compile payroll, deductions, and benefits information across all locations. Employers can generate clear remittance and deduction summaries, simplifying the process of meeting provincial filing requirements. For organizations that want additional guidance, Folks also offers a payroll management service that brings in-house specialists to assist with configuration, compliance, and regular updates. These reporting features help companies stay audit-ready and avoid costly compliance gaps.

Scalable Payroll for Expanding Businesses

Many small businesses begin in a single province, where local tax and payroll demands can be learned over time. Growth into new provinces or the decision to hire remote staff adds a level of complexity that manual processes cannot handle efficiently. Errors multiply, compliance risks rise, and payroll teams spend more time correcting mistakes than supporting expansion plans.

Folks provides payroll that scales with company growth. Provincial tax logic, automated deductions, bilingual support, and secure Canadian data storage are built directly into the platform. By maintaining an accurate employee record and applying province-specific rules automatically, the system allows Canadian SMBs to expand with fewer administrative surprises and more predictable payroll operations. Companies gain the stability of compliant payroll across provinces while controlling the time and costs that typically accompany multi-jurisdiction growth.

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