Business

How to Run a Successful Business with Family and how Zaf Baker does it

Published

6 years ago

September 13, 2020

Keep family and business separate. We’ve all heard this sort of advice about how it is deadly and dangerous to involve family and friends in our business as it is bound to lead to collisions, fights, and in some cases, permanent destruction of both the relationships in the business. However, we have seen many instances in which family and friends are able to do business together and still drive.

A good example of this is Zaf and Adam Baker, brothers who run both a property business and a car dealership. The two have been in business for years and have seen mammoth success and are able to balance being both siblings as well as business partners, proving it can be done. Obviously, the situation between the Baker Brothers is not always the norm as there are instances of people who have had relationships destroyed by bringing in family and friends into business. If you are considering this route, it can be done.

First, it is important to look into the relationship itself. A quick peek at Baker’s social media will show that he and his brother are very close and according to recent interviews, they have been very close from a young age. If your relationship between you and your family member or friend is already tumultuous, it will only be heightened due to the pressures of running a business together. If you are thinking of starting a business with someone, make sure it’s someone you already have a good relationship with.

When you do find this person you have a good relationship with and want to go to business with, make sure it is a slow transition in the beginning. The Baker brothers did not start their empire off the bat. Instead, they began their career with a wholesale car dealership and then transitioned it by expanding the business into real estate. Starting with a single project or business venture will give you and your family member the chance to get to know each other as business people as opposed to siblings or otherwise. This means that many of the clashes and teething problems and other issues will be sorted out in the beginning as opposed to popping up later and causing bigger issues.

When you begin working with a family member, make sure that all the rules and roles are defined. For example, Zaf Baker is known as the more outgoing of the two brothers and has a very prolific social media presence which also promotes their business. When you are starting your business venture with a family member, decide ahead of time who is going to do what and make sure that each person is allowed to do their work without consent interference. Especially if there is an age difference or seniority, it is easy for one party to feel slighted. Instead, if each person is given a defined role and not constantly hovered over, the business will likely thrive.

Furthermore, business and pleasure time should also be clearly defined. In the confines of your business, it should be very clear that you are partners first and foremost and ensure that each partner works professionally as though they were working for or with a stranger. Outside the office, however, try your best to keep the personal relationship alive by engaging in the activities you have done prior. One of the issues that many people often have when working with a family member or friend is that they either lose their business partner by trying to maintain the relationship or lose their friend by trying to keep things professional in the workplace.

The key is to find a balance between the two for all involved. A quick look at Baker’s Instagram to grow will show you that the two brothers play as much as they work. His Instagram has shots of them traveling around the world, meeting some of the biggest celebrities in the world, engaging in many hobbies and partying. They also often seen with other members of the family traveling which shows that their relationship has not been harmed by the business partnership.

Finally, it is important to acknowledge when this sort of relationship is not feasible. It must be acknowledged that not every relationship can work in a professional setting and this is perfectly fine. There is no benefit in trying to force it if the flexibility does not exist. If it does exist, however, make sure to apply all the above rules to ensure the best possible results not just for the business but also for the relationship that is in question.

Business

How Technology Drives Value Creation in Private Equity

Published

2 weeks ago

April 29, 2026

Matthew Wiles

How technology drives value creation in private equity is now one of the most actively debated topics among institutional investors and fund managers. A decade ago, technology was largely a cost center in PE-backed companies. Today it sits at the center of margin improvement, revenue growth, and exit multiple expansion. Firms that figured this out early are generating better returns with less reliance on financial engineering.

The shift happened for a practical reason. As interest rates rose and deal multiples compressed, financial leverage stopped doing the heavy lifting. Operational improvement became the primary value creation lever. Technology accelerated what was possible within the ownership period.

How Technology Drives Value Creation in Private Equity Operations

Operational improvement through technology produces the most measurable results. PE firms apply technology tools to reduce costs, increase throughput, and improve decision-making speed inside their companies.

Digital Process Automation in PE-Backed Companies

Manual processes in back-office and production functions carry real costs. They consume labor, generate errors, and slow down the information flow that management teams depend on. Automation tools eliminate these costs without requiring headcount reductions that disrupt company culture.

The most impactful automation deployments in PE-backed operations include:

Accounts payable and receivable automation that compresses billing cycles and reduces days sales outstanding
Production scheduling software that reduces downtime and improves throughput in manufacturing environments
Inventory management systems that cut carrying costs by aligning purchasing with real-time demand signals
Quality control automation that reduces defect rates and warranty claims in product-based businesses

ZCG Consulting (“ZCGC”) works with companies across industrials, manufacturing, packaging, and consumer products to identify and implement automation programs tied to specific financial outcomes. The approach connects technology investment to measurable margin improvement rather than treating automation as a general upgrade.

Data Infrastructure as a Value Creation Tool

Many PE-backed companies arrive under new ownership with fragmented data systems. Different departments use different tools. Reporting requires manual consolidation. Leadership makes decisions with incomplete information.

Fixing that infrastructure creates immediate value. Integrated data systems give management teams real-time visibility into revenue, cost, and operational performance. That visibility accelerates decisions and surfaces problems before they become material.

James Zenni, founder and CEO of ZCG with over 30 years of capital markets experience, has consistently emphasized that information quality drives investment performance. That view shapes how ZCG approaches technology investment across the companies in its portfolio.

Technology Drives Value Creation in Private Equity Through Revenue Growth

Cost reduction gets most of the attention in PE operational improvement, but technology also drives revenue growth. The mechanisms are different, and they compound differently over a hold period.

E-Commerce and Digital Customer Acquisition

Companies that sell primarily through traditional channels often leave significant revenue on the table. Adding e-commerce capabilities or investing in digital customer acquisition expands the addressable market without proportional cost increases.

PE firms that invest in digital revenue channels generate higher growth rates during the hold period. That growth rate difference translates directly into exit multiple expansion.

Revenue growth technology applications in PE-backed companies include:

E-commerce platform buildouts that open direct-to-consumer channels alongside existing wholesale relationships
Customer relationship management systems that improve retention and increase repeat purchase rates
Digital marketing infrastructure that lowers customer acquisition costs through better targeting and attribution
Pricing optimization tools that identify margin improvement opportunities without volume loss

Technology-Enabled Customer Experience Improvements

Customer retention is cheaper than customer acquisition. Technology investments in customer experience, service speed, and product quality consistency reduce churn. Lower churn produces more predictable revenue. More predictable revenue supports higher exit valuations.

ZCG deploys Haptiq Technologies and Solutions, its 300-plus-person technology division, to support digital transformation across its companies. The platform was founded 20 years ago and manages approximately $8 billion in AUM. It brings implementation resources that most individual companies cannot afford to build internally. That capability gives ZCG’s companies faster access to technology improvements at lower execution risk.

Building Technology Capability Within PE-Backed Companies

Technology investment during the hold period creates value in two ways. It improves financial performance during ownership. It also makes the business more attractive to the next buyer.

Strategic buyers and later-stage PE funds pay premium multiples for companies with modern technology infrastructure. A business with integrated systems, clean data, and digital revenue channels commands a better price. A comparable business running on legacy platforms does not.

The ZCG Team structures technology investment as part of the initial value creation plan for each company. Priorities get set at entry based on the gap between current capability and acquirer expectations.

This pre-sale positioning approach changes how technology investment gets funded and sequenced during the hold period. Projects that improve financial performance and exit readiness simultaneously get prioritized. Projects with long payback periods that do not improve the sale narrative get deferred.

How technology drives value creation in private equity is ultimately about execution discipline. The tools matter less than the clarity of the financial objective each technology investment must achieve.