Business
3 Things Every Commercial Business Owner Has to Know

There is no easy way to run a business, and things will not be smooth sailing all of the time. However, there are certain things you cannot avoid, but certain things you can put in place to ensure you are doing the best business practice possible. This article addresses three things that every commercial business must know to succeed with their venture.
1. How to Treat Customers
Your customers are the main event and the deciders of your business’ fate. If they aren’t happy, they won’t come back. You need to know how to reel them in, how to reach new people, and how to make sure that the ones you have are happy. You can provide a good quality product, exceptional customer service and follow-up care, and a clever brand marketing strategy. Consider hiring a dedicated employee to head up a customer service care team, so your clients have a consistent pattern of aftercare. This could be through a social media platform, which is also great for showcasing your business or your website.
2. How to Treat Employees
Your employees are an integral component of your business and how it runs. If they are disgruntled because of your actions, you will know about it. Happy and nurtured employees work more efficiently and have a better sense of well-being. Things you can do to care for your staff include properly:
- Pay them correctly. Missed wages or low pay contribute to poor mental health and working conditions.
- Honor their time off. Their holiday days and days off work belong to them; never presume you have jurisdiction in this arena.
- Don’t expect too much from them. Work-related burnouts are a real problem in modern society, so help people to respect their limits by not over-delegating.
- Be respectful, not degrading. You are responsible for the way you communicate, and this has a real impact on anyone who works for you.
3. Which Insurance is Right for You
There are an overwhelming number of insurance companies trying to sell you their product, so how do you know which one works for you and which one doesn’t? Of course, which policy you take out will depend on what kind of business you run. First, let’s look at commercial general liability insurance, which protects your business from any type of claim that may be brought against you from injury to a person or damage to a building.
Commercial general liability insurance is a good option for contractors, but it can also translate to a retail setting where bodily injury may occur on the shop floor. For example, a customer falling in the store because of clutter has a right to sue you, and they will be in the right. So to protect yourself from being damaged by a lawsuit, you pay for insurance to cover the costs.
Conclusion
Everything in this article is an essential component of running a credible business. If you nurture your customers, treat your employees as they deserve, and have the proper protection, you have effectively covered three important bases to lead you down the path to success.
Business
Scaling Success: Why Smart Habits Beat Growth Hacks in Modern eCommerce

There’s a romanticized image of the eCommerce founder: a daring risk-taker chasing the next big idea, fueled by late-night caffeine and last-minute inspiration. But the reality behind scaled, sustainable brands tells a different story. Success in digital commerce doesn’t come from chaos or clever hacks. It comes from habits. Repetitive, structured, often unglamorous habits.
Change, a digital platform created by eCommerce strategist Ryan, builds its entire philosophy around this truth. Through education, mentorship, and infrastructure, Change helps founders shift from scrambling for quick wins to building strong systems that grow with them. The company doesn’t just offer software. It provides the foundation for digital trade, particularly for those in the B2B space.
The Habits That Build Momentum
At the heart of Change’s philosophy are five core habits Ryan considers non-negotiable. These aren’t buzzwords; they’re the foundation of sustainable growth.
First, obsess over data. Successful founders replace guesswork with metrics. They don’t rely on gut feelings. They measure performance and iterate.
Second, know your customer deeply. Not just what they buy, but why they buy. The most resilient brands build emotional loyalty, not just transactional volume.
Third, test fast. Algorithms shift. Consumer behavior changes. High-performing teams don’t resist this; they test weekly, sometimes daily, and adapt.
Fourth, manage time like a CEO. Every decision has a cost. Prioritizing high-impact actions isn’t optional; it’s survival.
Fifth, stay connected to mentorship and learning. The digital market moves quickly. The remaining founders are the ones who keep learning, never assuming they know it all.
Turning Habits into Infrastructure
What begins as personal discipline must eventually evolve into a team structure. Change teaches founders how to scale their systems, not just their sales.
Tools are essential for starting, think Notion for documentation, Asana for project management, Mixpanel or PostHog for analytics, and Loom for async communication. But tools alone don’t create momentum.
Teams need Monday metric check-ins, weekly test cycles, customer insight reviews, just to name a few. Founders set the tone by modeling behavior. It’s the rituals that matter, then, they turn it into company culture.
Ryan puts it simply: “We’re not just building tools; we’re building infrastructure for digital trade.”
Avoiding the Common Traps
Even with structure, the path isn’t always smooth. Some founders over-focus on short-term results, chasing vanity metrics or shiny tactics that feel productive but don’t move the needle.
Others fall into micromanagement, drowning in dashboards instead of building intuition. Discipline should sharpen clarity, not create rigidity. Flexibility is part of the process. Knowing when to pivot is just as important as knowing when to persist.
Scaling Through Self-Replication
In the end, eCommerce scale isn’t just about growing a business. It’s about repeating successful systems at every level. When founders internalize high-performance habits, they turn them into processes, then culture, then legacy.
Growth doesn’t require more motivation. It requires more precision. More consistency. Your calendar, not your to-do list, is your business plan.
In a space dominated by noise and novelty, Change and its founder are quietly reshaping the conversation. They aren’t chasing trends but building resilience, one habit at a time.
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