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3 Things Every Commercial Business Owner Has to Know




There is no easy way to run a business, and things will not be smooth sailing all of the time. However, there are certain things you cannot avoid, but certain things you can put in place to ensure you are doing the best business practice possible. This article addresses three things that every commercial business must know to succeed with their venture. 

1. How to Treat Customers

Your customers are the main event and the deciders of your business’ fate. If they aren’t happy, they won’t come back. You need to know how to reel them in, how to reach new people, and how to make sure that the ones you have are happy. You can provide a good quality product, exceptional customer service and follow-up care, and a clever brand marketing strategy. Consider hiring a dedicated employee to head up a customer service care team, so your clients have a consistent pattern of aftercare. This could be through a social media platform, which is also great for showcasing your business or your website. 

2. How to Treat Employees

Your employees are an integral component of your business and how it runs. If they are disgruntled because of your actions, you will know about it. Happy and nurtured employees work more efficiently and have a better sense of well-being. Things you can do to care for your staff include properly:

  • Pay them correctly. Missed wages or low pay contribute to poor mental health and working conditions. 
  • Honor their time off. Their holiday days and days off work belong to them; never presume you have jurisdiction in this arena. 
  • Don’t expect too much from them. Work-related burnouts are a real problem in modern society, so help people to respect their limits by not over-delegating. 
  • Be respectful, not degrading. You are responsible for the way you communicate, and this has a real impact on anyone who works for you. 

3. Which Insurance is Right for You

There are an overwhelming number of insurance companies trying to sell you their product, so how do you know which one works for you and which one doesn’t? Of course, which policy you take out will depend on what kind of business you run. First, let’s look at commercial general liability insurance, which protects your business from any type of claim that may be brought against you from injury to a person or damage to a building.

Commercial general liability insurance is a good option for contractors, but it can also translate to a retail setting where bodily injury may occur on the shop floor. For example, a customer falling in the store because of clutter has a right to sue you, and they will be in the right. So to protect yourself from being damaged by a lawsuit, you pay for insurance to cover the costs. 


Everything in this article is an essential component of running a credible business. If you nurture your customers, treat your employees as they deserve, and have the proper protection, you have effectively covered three important bases to lead you down the path to success. 

The idea of Bigtime Daily landed this engineer cum journalist from a multi-national company to the digital avenue. Matthew brought life to this idea and rendered all that was necessary to create an interactive and attractive platform for the readers. Apart from managing the platform, he also contributes his expertise in business niche.

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Robert DeFalco Realty Leads the Way with Strategic Expansion and Philanthropy




Robert DeFalco, the visionary founder and Owner/Operator of Robert DeFalco Realty, cemented his reputation as a huge force in the real estate industry. His firm, recognized as the #1 real estate company in Staten Island, embarked on a significant expansion this year, solidifying its status as a comprehensive hub for real estate services in New York and New Jersey.

Strategic Growth and New Partnerships

This growth involves not only a physical expansion, but also a strategic partnership with Think Mortgage, a prominent mortgage firm with a strong presence in Brooklyn and Staten Island. The collaboration aligns perfectly with DeFalco’s vision of providing seamless and integrated real estate transactions.

“We are creating a holistic experience,” stated DeFalco.

By partnering with Think Mortgage, Robert DeFalco Realty ensures clients can find their ideal home and secure the best possible mortgage rates, simplifying the process into a smooth journey from start to finish — all in one building.

Comprehensive Services Under One Roof

The firm moved to a new location in Brooklyn, occupying an entire corner block to house its operations. The expansion ensures that clients can access all necessary services under one roof, including real estate and mortgage services, in-house title services, legal expertise, and more. The move underscores DeFalco’s commitment to providing unparalleled convenience for clients.

“We are creating a synergy where all real estate needs are met promptly and professionally, right here,” added DeFalco.

A Legacy of Philanthropy

Beyond his professional achievements, DeFalco is renowned for his philanthropic efforts. He believes in the responsibility of businesses to give back to their communities. Under his leadership, Robert DeFalco Realty is a leading sponsor for the Making Strides Against Breast Cancer walk, raising substantial funds annually.

In 2019, the Emergency Children’s Help Organization honored DeFalco for his significant contributions, recognizing him with the Man of the Year Award. His dedication to philanthropy also earned him the Service and Dedication Award from the Juvenile Diabetes Research Foundation in 2022.

Community Engagement and Support

Robert DeFalco Realty’s commitment to philanthropy extends to various community events and local charities. The firm supports a wide range of organizations, including the American Cancer Society, City Harvest, Monmouth University, St. Peters High School, and many more. Their efforts make a substantial positive impact, with total donations surpassing $1,000,000.

Most recently, DeFalco attended and sponsored the ECHO Foundation, GRACE Foundation, and Tunnel to Towers events in various capacities.

Looking Forward

With its recent expansion and continued commitment to comprehensive real estate services, Robert DeFalco Realty reaffirms its position as the premier one-stop real estate shop in the northeastern region. The firm continues to uphold its foundational philosophy of treating people well, a mantra that has guided its operations since its inception in 1987 and continues to inspire its growth and innovation today.

About Robert DeFalco

Robert DeFalco Realty was founded in 1987 by Robert DeFalco, a real estate Broker/Owner who wanted to help families achieve their dream of homeownership. Through the philosophy ‘Treat People Well,’ Robert DeFalco has grown into a successful real estate agency led by a professional team of highly motivated real estate associates with experience in residential, commercial, and new real estate development. For more information, please visit 

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