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4 Tips for Developing a Culture of Responsiveness

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If you’ve ever been on a team where people are efficient in their communication and quick to respond, then you know just how powerful of a weapon high-level responsiveness is in a business world where speed is everything. The question is, does your team embody these same traits?

Why Responsiveness Matters

A responsive team is a team that’s quick and efficient with communication. When you send an email to someone, they get back to you quickly. If you ask someone to take care of something, you don’t have to keep following up and staying on top of them – it gets done. 

A company’s success and its level of internal responsiveness are typically closely correlated. And when you consider the benefits of what it means to be responsive, it becomes clear why:

  • It improves efficiency at every level of the business. 
  • It enhances customer service and makes clients feel more valued.
  • It fosters mutual respect among coworkers and peers.
  • It improves growth potential by making your business more scalable.

4 Tips for Better Responsiveness

Now that you have some clarity on why responsiveness matters, let’s take a deeper dive into how you improve in this area. Here are a few of our favorite tips:

 

  • Outline Expectations

 

Make sure your team has a clear idea of what you expect from them (in terms of responsiveness).

  • How should they communicate?
  • Which tools should they use?
  • How quickly are they expected to respond? (During work hours? After work hours?)
  • Who do they report to?
  • Who reports to them?

Never assume that something is understood if it’s unsaid. You have to be very clear with yoru expectations at every step of the way. 

 

  • User the Correct Modes of Communication

 

A two-hour delay might not seem like a big deal in the grand scheme of things, but if it becomes commonplace, it’s a problem. If it takes an employee two hours to respond to every email, and a certain exchange requires six back and forth emails, it can take two full workdays just to sign off on something. That’s problematic! By switching to a more efficient mode of communication – like SMS software for internal communications – you can get faster and more efficient collaboration on important topics. That’s critically important.

Make sure you’re using the correct modes of communication for every type of project. There’s a time and place for phone, SMS, email, or even a project management app. It’s up to you to zero in on when and where. 

 

  • Reward the Proper Behaviors

 

Contrary to popular belief, money is not the best motivator for most people. While people tend to like the idea of monetary rewards, subjective motivation like recognition and positive reinforcement generally produce longer-lasting results. 

Want to continue cultivating a culture of responsiveness? Reward the proper behaviors by recognizing people who meet and exceed expectations. 

 

  • Check in Frequently

 

You can’t create a culture of responsiveness without giving members of your team the opportunity to open up and share what’s happening in the work life, personal life, and everywhere in between. This requires regular check-ins on an individual basis. 

“Whether employees are onsite or working from home, it’s important to make feedback a part of the daily routine,” marketing expert Tricia Sciortino writes. “Celebrate wins with employees, and provide constructive criticism when they’ve missed the mark. Let them know what’s happening. Don’t save feedback for an annual or semi-annual review, but rather share thoughts on performance on an on-going basis.”

This latter point is especially important. While almost every business has some sort of annual report where they assess performance, this isn’t enough. Ongoing feedback must become part of the DNA of your organization. Otherwise it’s something people see as an end-of-year box that gets checked before the company New Year’s Eve party. It has to be part of what happens on a daily, weekly, and monthly basis. 

Adding it All Up

You ultimately have to decide what’s most important for your business. And while your goals and desired outcomes will change over time, there are certain core elements of your organizational DNA that should not. Responsiveness is one of them.

By prioritizing high-level responsiveness in every aspect of your business, you can set your company up for long-term success. It’s simple to say, but much more difficult to do. 

Roll up your sleeves and get to work!

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8 Things Every Adult Should Be Doing Regularly

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Adulting means taking on more responsibilities. It means remembering to do things, even if they aren’t things we necessarily want to do. From filing taxes and investing to changing the car’s oil and cleaning gutters, adults have a lot to manage on a regular basis.

What do you need to do every day to keep your life on track? Curious to know how well you’re handling adulting? Here are eight things you should be doing regularly.

1.   Go to the Doctor

When you were a little kid, your mom probably took you to the doctor. It wasn’t something that you had to remember to do. Now as an adult, things are a bit different. You have an entire list of doctors you have to visit each year. Just the idea of calling to make an appointment, requesting time off from work, and driving to the doctor’s office can be daunting.

Luckily, at-home services like telehealth and prescription delivery are becoming more and more common in today’s world. If you’re someone who doesn’t like going to the doctor, consider turning to online resources. For example, STI testing is something you can now do at home instead of visiting the doctor. Sexually transmitted infections are extremely common. While you shouldn’t feel embarrassed about going to the doctor, the convenience of at-home testing is nice to have.

2.   Check Your Credit Score

There’s a myth that checking your credit score too often will negatively impact your score. This actually isn’t true at all. In fact, checking your credit score regularly is a good way to stay on top of your finances. Checking your score helps you ensure that it’s accurate so you can see where you stand financially.

When you check your credit score, pay close attention. First, you should obviously check the score itself. If it’s increased since you last checked, keep up the good work. If it’s decreased, you may have to tighten your budget to start paying off debt. Also look at your alerts and total account balances, as well as the status of any open accounts. You can also go a step further and check your full credit report to take note of any unusual activity on your accounts.

3.   Exercise Regularly

It’s important for every adult to exercise regularly, even if you’re just going for a short walk around the neighborhood. Staying active will not only keep you healthy, but it can improve your overall mental state as well. Try to be active every single day or at least a few times a week.

Find a type of exercise that you actually like doing to keep you motivated. For example, some people may prefer weight lifting and high intensity interval training (HIIT workouts). Others may prefer cardio like running or biking. Or, maybe workout classes are your favorite way to stay in shape. Whatever your preference may be, just make sure it’s part of your regular routine.

4.   Drink Enough Water and Eat Right

As an adult, it’s critical that you drink plenty of water every day. According to the U.S. National Academies of Sciences, Engineering, and Medicine, women should drink 2.7 liters of water per day. Men should be drinking 3.7 liters. A large percentage of your body is made up of water. Not only do our bodies depend on it to survive, but it also has numerous other benefits like giving you clearer skin.

Eating right is also important. No, you don’t have to be on a strict diet. But you should consume whole foods that are good for your body on a regular basis. Make sure you’re eating enough fruits and vegetables. Fuel your body with vitamins and minerals through the foods that you eat. Healthy foods provide higher energy levels so you can power through your day. Make sure you’re paying attention to what you put into your body.

5.   Get Plenty of Sleep

Don’t get so busy that you forget to rest. Getting good rest seems like such an obvious thing to do, yet so many adults don’t sleep enough. You should be getting a restful seven to eight hours of sleep each night. Doing so will help to improve your physical health, mental health, and quality of life.

If you’re having trouble sleeping at night, there are a few things you can do. Consult your doctor if you think something serious may be going on. Otherwise, download an anxiety app to help calm you in the hours leading up to bedtime. You can also try small doses of melatonin when you can’t seem to get some shut eye.

6.   Clean and Declutter

If your living space is a mess, you’ll feel like a mess, too. So be sure to clean and declutter your living space(s) regularly. Whether it’s your closet, your car, or a room in your house that needs a makeover, get to cleaning. You’ll be happy that you did.

To make cleaning easier, put yourself on a schedule. Make it your goal to clean, declutter, or reorganize one space per month. Even if it’s something small like your desk, the simple act of decluttering and organizing helps your mood and outlook. It’ll make you feel like you have a fresh start with as few distractions and stressors around you as possible.

7.   Check in on the People You Love

By the time you reach your adult years, you’ll come to the realization that life is very short. Years go by quickly, and tomorrow isn’t always promised. As we get older, we also grow to appreciate our relationships more. A lot of people will grow closer to their parents or find their forever friends. Whoever your people are, be sure to hold onto them and never stop loving them.

Call your best friend regularly. Do something nice for your mom to show her how much you care. Whoever that important person is in your life, don’t forget to keep showing up for them. Reaching out benefits them and it will make you much happier, too.

8.   Take Time for Yourself

Let’s face it—being an adult is hard. It can be exhausting, stressful, and just all-around tough at times. That’s why it’s so important to take care of yourself. Don’t be afraid to claim some time that is just for you so you can do some self-care. Whether you take a walk, schedule a massage, or order out instead of cooking, it’s a good thing to care for yourself.

Take that mental health day to rest and recharge. Treat yourself to a self-care day. Do the little things that make you happy often so you don’t overload on stress. If you’re already trying to get your life together, that’s the last thing you want. There’s absolutely no shame in taking a step back and re-focusing every so often.

Are you doing most of the things on this list regularly? If not, it may be time to get serious. Whether you’re getting (or keeping) your act together, make sure you’re taking care of the important things on a regular basis.

 

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