Business

The Future is Freedom: Why breaking free of the past is crucial to your next leap in business

Published

4 years ago

March 23, 2022

Running a business is, by definition, demanding. Dealing with investors, employees and the general public whilst trying to build a solid reputation. Most of the time, we are able to rationalise our negative experiences, but occasionally, some comments can bring us down.

One of the most important qualities is to develop a positive mindset, focusing on what’s going well. To live like this consistently and avoid getting bogged down, there are several proven strategies we can employ.

Don’t take it to heart

Firstly, we must recognise when we are reacting emotionally, rather than logically. This can be evidenced in thoughts such as: ‘Why did this bad thing happen to me?’, ‘I never hurt anyone’, or, ‘What that person said is so unfair .’

In business, we can’t afford to take everything personally. We don’t always know what’s motivating people to react negatively.

As difficult as it is, we must accept that business is tough. Not everyone will play fairly; some will even break the rules intentionally. As much as we’d like to focus on our financial objectives, future plans and goals, often we end up managing our emotions, dealing with inter-relational issues and navigating difficulties.

This is a scenario that the Mikkelsen twins have grappled with, on several occasions. Rasmus Mikkelsen and Christian Mikkelsen, Co-Founders of Publishing Life, run an online education business that teaches regular everyday people how to replace their 9-5 job by creating passive income with self-publishing.

Commenting on the personal challenges that can emerge occasionally, Rasmus says: “Sometimes, we’ll get messages where people don’t agree with our opinion or don’t like our easy-going nature. I used to get offended by their criticism and felt like I was doing something wrong. Now I’ve learnt that you can’t make everybody happy. The bigger you get, the more often you’ll see this. But the truth is, for every 1 person that is unhappy, I’ve made 10 other people happy. So I focus on that instead.”

Christian adds: “We always look forward and focus on our goals instead; things like this just don’t get us down. We’ve developed a new identity in the last few years— a more emotionally mature version of our younger selves, especially as the business has grown and we’ve taken on additional business responsibilities. Now we are both happily married, and focused on achieving our business goals to provide for our families.”

Reframe the events

As an entrepreneur, when confrontation arises, whether it’s a disagreement with an employee or a bad review in the press, it’s vital to be able to defuse the situation and de-escalate a potential flash point. One way of doing this is to reframe your thoughts and feelings. Begin to look at events from a fresh perspective so that they no longer evoke the same negative response.

For example, instead of focusing on how angry a comment made you feel, you can try to imagine what motivated the behavior. The key is compassion. How upset must the person have been at that moment? What events must have been going on in someone’s life to make them so angry or combative?

By changing the narrative, and viewing events from a different angle, your emotions can start to change. Not only will you recover faster from drama, experiencing less cognitive drain, but you’ll also be able to turn your attention to more pressing matters like your business success.

Rasmus comments: “Not everyone is going to react positively to everything you do. That’s just life. The trick is not to fight fire with fire: you have to empathize with others and try to understand what might be going on inside them. Why are they acting this way? Are they being driven by hurt? Is this coming from a ‘positive place’.”

Use negative events as a springboard into your future

It’s a common misconception that our business lives would be better if we didn’t have problems and setbacks. The opposite is actually true. You need a little bit of resistance and a little bit of difficulty to energize you, focus your efforts and make you more resilient.

Think of the analogy of rubbing your hands with sandpaper. If you rub too hard, you cause your hands to bleed. However, if you rub it just a little bit every day, you will soon develop tough, impenetrable calluses.

The Mikkelsen’s have certainly learned from their experiences over the last few years and have been able to turn that resistance and difficulty into a growing business. For them, there is no ‘secret’ to success; it is the ability to stick with something long enough to reap the rewards.

Christian adds, “If only people would do the hard work, and not just give up when things get tough. The perfect example is our business. We focused on one important thing for years, rather than dabbling for a few months and then trying something else. You see new trends all the time and instead of jumping on the bandwagon, we knew the future was in digital publishing. It’s not a “sexy” opportunity like crypto, but it’s an emerging market that’s here to stay and is growing each and every year.

Focus on life’s essentials

He continues, “Adversity has a knack of stripping away what is unnecessary, unhelpful or untrue. When you’re faced with problems, you rethink your values. What do I believe in? What do I want to achieve?”

It seems inevitable that every seasoned businessperson will go through the fires of adversity: a process that burns off the dross of uncertainty and indecision and reveals a clarity of purpose. Some call it your ‘life’s mission’ or ‘calling’. In a business setting, this is invaluable. Knowing what you’re good at and how you can add value is the key to reaching your highest business potential.

Business

How Technology Drives Value Creation in Private Equity

Published

2 weeks ago

April 29, 2026

Matthew Wiles

How technology drives value creation in private equity is now one of the most actively debated topics among institutional investors and fund managers. A decade ago, technology was largely a cost center in PE-backed companies. Today it sits at the center of margin improvement, revenue growth, and exit multiple expansion. Firms that figured this out early are generating better returns with less reliance on financial engineering.

The shift happened for a practical reason. As interest rates rose and deal multiples compressed, financial leverage stopped doing the heavy lifting. Operational improvement became the primary value creation lever. Technology accelerated what was possible within the ownership period.

How Technology Drives Value Creation in Private Equity Operations

Operational improvement through technology produces the most measurable results. PE firms apply technology tools to reduce costs, increase throughput, and improve decision-making speed inside their companies.

Digital Process Automation in PE-Backed Companies

Manual processes in back-office and production functions carry real costs. They consume labor, generate errors, and slow down the information flow that management teams depend on. Automation tools eliminate these costs without requiring headcount reductions that disrupt company culture.

The most impactful automation deployments in PE-backed operations include:

Accounts payable and receivable automation that compresses billing cycles and reduces days sales outstanding
Production scheduling software that reduces downtime and improves throughput in manufacturing environments
Inventory management systems that cut carrying costs by aligning purchasing with real-time demand signals
Quality control automation that reduces defect rates and warranty claims in product-based businesses

ZCG Consulting (“ZCGC”) works with companies across industrials, manufacturing, packaging, and consumer products to identify and implement automation programs tied to specific financial outcomes. The approach connects technology investment to measurable margin improvement rather than treating automation as a general upgrade.

Data Infrastructure as a Value Creation Tool

Many PE-backed companies arrive under new ownership with fragmented data systems. Different departments use different tools. Reporting requires manual consolidation. Leadership makes decisions with incomplete information.

Fixing that infrastructure creates immediate value. Integrated data systems give management teams real-time visibility into revenue, cost, and operational performance. That visibility accelerates decisions and surfaces problems before they become material.

James Zenni, founder and CEO of ZCG with over 30 years of capital markets experience, has consistently emphasized that information quality drives investment performance. That view shapes how ZCG approaches technology investment across the companies in its portfolio.

Technology Drives Value Creation in Private Equity Through Revenue Growth

Cost reduction gets most of the attention in PE operational improvement, but technology also drives revenue growth. The mechanisms are different, and they compound differently over a hold period.

E-Commerce and Digital Customer Acquisition

Companies that sell primarily through traditional channels often leave significant revenue on the table. Adding e-commerce capabilities or investing in digital customer acquisition expands the addressable market without proportional cost increases.

PE firms that invest in digital revenue channels generate higher growth rates during the hold period. That growth rate difference translates directly into exit multiple expansion.

Revenue growth technology applications in PE-backed companies include:

E-commerce platform buildouts that open direct-to-consumer channels alongside existing wholesale relationships
Customer relationship management systems that improve retention and increase repeat purchase rates
Digital marketing infrastructure that lowers customer acquisition costs through better targeting and attribution
Pricing optimization tools that identify margin improvement opportunities without volume loss

Technology-Enabled Customer Experience Improvements

Customer retention is cheaper than customer acquisition. Technology investments in customer experience, service speed, and product quality consistency reduce churn. Lower churn produces more predictable revenue. More predictable revenue supports higher exit valuations.

ZCG deploys Haptiq Technologies and Solutions, its 300-plus-person technology division, to support digital transformation across its companies. The platform was founded 20 years ago and manages approximately $8 billion in AUM. It brings implementation resources that most individual companies cannot afford to build internally. That capability gives ZCG’s companies faster access to technology improvements at lower execution risk.

Building Technology Capability Within PE-Backed Companies

Technology investment during the hold period creates value in two ways. It improves financial performance during ownership. It also makes the business more attractive to the next buyer.

Strategic buyers and later-stage PE funds pay premium multiples for companies with modern technology infrastructure. A business with integrated systems, clean data, and digital revenue channels commands a better price. A comparable business running on legacy platforms does not.

The ZCG Team structures technology investment as part of the initial value creation plan for each company. Priorities get set at entry based on the gap between current capability and acquirer expectations.

This pre-sale positioning approach changes how technology investment gets funded and sequenced during the hold period. Projects that improve financial performance and exit readiness simultaneously get prioritized. Projects with long payback periods that do not improve the sale narrative get deferred.

How technology drives value creation in private equity is ultimately about execution discipline. The tools matter less than the clarity of the financial objective each technology investment must achieve.