Business

Avi Ben Ezra explains How to Increase Business Confidence in the Digital World

Published

7 years ago

July 5, 2019

The CTO of SnatchBot, Avi Ben Ezra, recently provided guidance to hundreds of bot developers and tech professionals on practices that increase business confidence. Below are some extracts published with his authorization.

Security first: Overcoming the damage done by hackers

Despite high-level encryption, hackers constantly find new ways to exploit some of the most trustworthy enterprises and organizations such as Google, Facebook, British Airways and T-Mobile. This is resulting in a situation where consumers simply no longer have any confidence in businesses. At the same time, there has been an increase in the number of people who are willing to share their personal data with those companies whom they deem to be reliable and trustworthy. This also includes those businesses who are constantly providing people with excellent value. Based on these facts what can business owners and CEOs do? The obvious answer is that every business owner and CEO of an organization should consider trust between the business and the consumer as a very vital priority.

In fact, it should take precedence over everything else such as quality services or superior products and even delivery services. It must be remembered that people and businesses are part of a digital environment which is resulting in a situation where businesses are more visible than ever before. Although transparency can be a good thing it is also raising the stakes considerably. Even the slightest mistake instantly becomes public knowledge and this can have a serious impact on consumer confidence and trust.

Understanding the importance of trust

There are many professionals now who are able to analyze businesses and organizations and who can then proceed to formulate a strategy which will allow that business to earn the trust of the consumer. The best strategy will always be to have a long-term and proactive approach when it comes to the important issue of creating trust with consumers. Managing and steering that process can be one of the most important things which a CEO or business owner will ever do. Everything has to be done according to a carefully formulated plan.

The first step will be to analyze the business or organization since you need to know exactly what is happening in that business or organization. You need to determine how much the business or organization is currently trusted by the consumer. You need to take a careful look at exactly what the consumer is expecting and you need to determine how successful you are in providing in those needs. You also need to ask some probing questions from the consumer in order to determine whether they are comfortable to share their personal information with your organization or business. If there is any resistance it is important to determine what it would take to gain the confidence of the consumer.

It can be difficult for startup businesses

You might be running a business which is making use of relatively new technology. You may be in the situation where you’re trying to attract interest in that product. Many things have to be overcome such as the initial skepticism of your target audience. It can be an uncertain time before they will eventually gain trust in your business. It will be important to consider these issues and to determine the best approach in order to ensure some measure of success. One tool which is often used when it comes to things such as trust is known as a trust roadmap. This can be implemented as soon as the analyses of your business have been completed and those results can then be used to determine the areas in which your company might be lacking. There are five areas which have to be considered when it comes to issues of trust and they are privacy, transparency, security, reliability, and fairness. You will have to find a way to convince the consumer that you will be able to protect the user data. You will also have to have convince them that all of their sensitive information is a priority as far as your business is concerned.

Don’t promise more than you can deliver

Do you have the means and resources to deliver on your promises? It will be disastrous for your business to fail the consumer after you have made certain promises. You will require an excellent business model as well as well formulated policies and it’s important to be always transparent as far as your products and services are concerned.

It is also important to frequently request feedback from your customers because this information is essential to gauge how much has been accomplished and how far the business has progressed as far as the trust of the consumer is concerned. Accountability is a very important indicator of the reliability and trustworthiness of any business organization. Every employee in that business organization has to work together in order to create an organization which will be able to earn the trust of the consumer. This will require strong leadership that is able to set an example which will clearly indicate exactly what it means to earn someone’s trust.

On the deployment of AI and Chatbot Technology:

With this, Ben Ezra seems to think that not only will consumer confidence increase, but also predictability for businesses, followed by business confidence.

Business

How Galen M. Hair and Insurance Claim HQ Use AI to Fight Insurance Companies and Win for Policyholders

Published

11 hours ago

April 14, 2026

Matthew Wiles

Key Takeaways:

Galen M. Hair founded Insurance Claim HQ in 2020 with a single commitment to represent policyholders, never insurers. The firm has since recovered over hundreds of millions for more than thousands of clients across nine states and Washington, D.C.
Insurance Claim HQ pairs aggressive courtroom advocacy with a client success team, free educational resources, and community disaster relief efforts that reflect Galen M. Hair’s belief that legal work should serve people beyond the case file.
Insurance Claim HQ is now integrating AI into claims evaluation and operations, using the same tools insurers rely on to minimize payouts.

The path to founding one of the country’s most recognized property insurance law firms started with a pair of work gloves and a truck full of supplies. In the aftermath of Hurricane Katrina, Galen M. Hair was among the volunteers who showed up in New Orleans to help gut flooded homes and distribute essentials to displaced families. The experience reshaped how he understood loss, recovery, and the gap between what insurers promise and what they deliver. That gap would become the foundation of his career.

In 2020, Galen launched Insurance Claim HQ in Metairie, Louisiana. Weeks later, Hurricane Laura made landfall. While most new firms would have been overwhelmed, Galen and his team spent their days running inspections for clients and their nights feeding hundreds of displaced residents in the hardest-hit areas. That combination of legal expertise and grassroots care became the firm’s identity. Today, powered by Hair Shunnarah Trial Attorneys, Insurance Claim HQ has recovered over hundreds of millions for more than thousands of clients nationwide.

A Firm Built Around One Principle

Galen did not set out to build a general practice. He built a firm that would stand exclusively with policyholders against the companies that insure them. Insurance Claim HQ has never represented an insurance carrier, and that single-sided commitment runs through every decision, from legal strategy to hiring to how the front desk answers the phone.

That focus has also shaped the firm’s internal culture. Galen consolidated his team into a single building to strengthen collaboration and alignment. “We evaluate our company culture weekly, not quarterly,” he says. “Success is ultimately measured by happy clients.” The firm employs a dedicated client success professional whose only role is to listen to clients and make sure they feel heard, an uncommon structure in an industry where communication is one of the most frequent complaints.

Galen’s leadership through adversity reinforced this approach. During the COVID-19 pandemic, when hiring across the legal industry stalled, and uncertainty defined every decision, he kept the firm steady by focusing on what he calls the “true value proposition” of the work. “The challenge is separating yourself while the entire world enters into financial, political, and public health turmoil,” Galen explains. “You have to draw in the right members, showing a unique value proposition that is more than just a paycheck and specializing.”

The results speak to the model. The firm recently secured an $11 million hurricane verdict. Clients regularly refer friends and family after experiencing the combination of aggressive litigation and personal attention. Galen holds licenses to practice in Louisiana, Florida, Massachusetts, and New York, and the firm now represents policyholders in nine states and Washington, D.C.

Turning AI Against the Insurers Who Use It

Galen’s latest focus is on artificial intelligence, and his reasoning is straightforward. Insurance carriers have spent years using automated systems to evaluate claims, flag inconsistencies, and reduce payouts. Galen decided that if technology was going to be used against policyholders, his firm would use the same tools to fight back.

At Insurance Claim HQ, AI now supports early claim analysis and documentation review. The firm cross-references historical imagery, inspection records, and environmental data to identify which claims will withstand scrutiny and which will not. That discipline saves clients time and frees attorneys from hundreds of hours of manual file review. AI-driven legal tools also help the team synthesize policy language and prior court decisions across jurisdictions, allowing attorneys to build arguments faster and with greater precision.

The technology extends into operations as well. Automated intake systems route inquiries, schedule consultations, and collect preliminary information without adding friction for people already dealing with loss. Marketing systems deliver personalized educational content to homeowners before they make costly claims mistakes. According to industry research, the global AI in insurance market was valued at $4.59 billion in 2022 and is projected to approach $80 billion by 2032. Insurance Claim HQ’s difference lies in deploying these tools selectively, always in service of the client.

Galen is clear about the limits. “People are worried AI is going to replace everyone, but that’s not exactly what’s happening,” he says. “It’s augmenting and supplementing you.”

Beyond the Courtroom

Galen’s impact extends beyond case outcomes. After Hurricanes Laura and Ida, his team delivered supplies and hot meals to affected communities. He hosts the Level Up Claims podcast and an annual summit aimed at bringing transparency to property insurance law, giving attorneys, adjusters, and policyholders tools they can use long before they ever need a lawyer. The firm publishes free claim guides and disaster preparedness checklists through its website.

“Navigating the complexities of insurance can be overwhelming, but with the right guidance, claimants can level the playing field,” Galen says. That statement captures a firm that measures success not by growth, but by how many people it helps rebuild.

About Galen M. Hair
Galen M. Hair, Managing Partner at Insurance Claim HQ, is a nationally recognized property insurance attorney known for aggressively representing policyholders across the U.S. With thousands of families helped and a reputation for high-stakes litigation wins, he has been named a Super Lawyers Rising Star and one of the National Trial Lawyers Top 100. Learn how to protect your property from disaster at www.insuranceclaimhq.com.