Business

Has Automation Offered Businesses the Biggest Opportunity to Scale Up?

Published

4 years ago

June 2, 2022

There’s no denying that managing the core operations of a business is a colossal undertaking. It’s no longer enough for an organization to have its dedicated team for operations; it also requires support and the ideal tools for ensuring that the processes go smoothly. After all, the capacity of a brand or company to generate revenue will hinge on it. And this is why workflow automation is essential.

Many businesses have begun incorporating automation into their workflows to maintain operational integrity and ensure that their customers are adequately serviced. For fast-growing enterprises, their growth’s upward trajectory usually outpaces the operations infrastructure’s scaling. Rather than scrambling to reinvent processes, process automation can handle the increase in volume while maintaining velocity and quality.

It saves money and time

Many factors contribute to delays or wasted resources, including workflow bottlenecks, excess load, manual data entry, and miscommunications, to name a few. If any areas of your business are suffering from this, you need to consider utilizing tools for automation because it can allow you to step up your resources, savings, and effort.

For example, the best help desk software delivers exceptional services by resolving customer concerns quicker. And as a result, you’ll be able to save more money and time, improve your bottom line, and enable the organization to scale up and grow.

It improves transparency and accountability

Beyond saving on resources, having automation software will also improve the team’s overall process transparency and accountability. For starters, automating processes will result in standardization. This means processes managed loosely in the past with inefficient coordination tools are now structured, digitized, and visible to the stakeholders.

That being the case, stakeholders and the team are all encouraged and enabled to claim ownership of their respective roles in the operational process. This ensures that the people involved in the process understand what should be done and will be able to implement their strategies.

It reduces errors

Every business will have its limits, and organizations can often break whenever the limitations are breached frequently. For one thing, burnout will make the team more susceptible to mistakes, and the frequency of committing errors will only get higher whenever tasks are handled manually and carried out by those that have reached their limits. For a high-growth company, this can spell doom.

Thankfully, it’s possible to minimize error incidences through process automation. When you get right down to it, automation software can perform without getting tired as people do. Moreover, it won’t ever make a mistake and follow its intended programming down regardless of the situation.

Conclusion

An organization’s operations team has a critical role in ensuring that its processes run as smoothly as possible. This is especially important for businesses looking to scale up and grow. With its advantages in cost and time reduction, transparency and accountability, and keeping mistakes down to a minimum, automation can be considered one of the most significant opportunities for businesses to thrive and flourish.

Image: https://pixabay.com/photos/laptop-human-hands-keyboard-typing-820274/

Business

Click for Counsel: YesLawyer Wants to Make Lawyers as Accessible as Wi-Fi

Published

7 days ago

April 1, 2026

Matthew Wiles

Photo Courtesy of: YesLawyer

Byline: Andi Stark

For many people facing a legal problem, the most difficult part is not understanding their rights but finding a lawyer willing to speak with them in the first place. Long wait times, unclear pricing, and administrative hurdles often delay even the most basic consultations. YesLawyer, an AI-enabled plaintiff firm operating across all 50 states, is testing whether technology can shorten that gap.

Founded in 2024 by 25-year-old entrepreneur Rob Epstein, the platform offers free intake, automated screening, and, in many cases, same-day conversations with licensed attorneys. The idea is simple: reduce the friction between a client’s first request for help and an actual legal discussion. In this interview, Epstein explains how the system works, where artificial intelligence fits into the process, and what problems the company is trying to address in the broader legal system

Q: When you say you want lawyers to be “as accessible as Wi-Fi,” what does that mean in practical terms?

A: It’s a way of describing speed and availability. Someone dealing with a workplace dispute, a serious injury, or an immigration issue should be able to move from an online form or phone call to a real conversation with counsel in hours, not weeks. YesLawyer is structured so that a client begins with a free case evaluation, goes through automated conflict checks and basic screening, and, in many instances, speaks with a lawyer the same day.

Q: How does the process work once someone contacts the platform?

A: We use a structured workflow. It starts with a short questionnaire and an initial conversation to capture basic facts. That information feeds into conflict checks and internal review. The system then proposes a match with a licensed attorney and provides a calendar link for a virtual consultation, often within 24 hours. After the meeting, the client receives a written legal plan outlining next steps, deadlines, and estimated fees.

Q: Where does artificial intelligence fit into that process, and where does it stop?

A: AI is used for organizing and routing information, not for giving legal advice. It helps with conflict checks at scale, case categorization, and structured summaries so attorneys can focus on the substance of the matter. Every consultation is conducted by a licensed lawyer, and all decisions about strategy or next steps are made by humans.

Q: What problem is this model trying to solve in the current legal system?

A: Delay and cost are still major barriers. Many civil plaintiffs face long waits just to get a first appointment, along with high retainers and hourly billing that make early legal advice risky. We try to respond with faster consultations, flat-fee options, and financing. The idea is to remove administrative friction so lawyers spend less time on logistics and more time speaking with clients.

Q: Some critics say platforms like this blur the line between a technology company and a law firm. How do you describe YesLawyer?

A: We describe ourselves as a national, AI-enabled plaintiff firm that connects clients with independent attorneys. That structure does raise regulatory questions, especially around responsibility and oversight. We focus on licensing verification, attorney-written case plans, and clear communication about fees and services.

Q: You’ve said the main bottleneck is “systems” rather than people. What do you mean by that?

A: The issue isn’t that lawyers don’t want to help more people. It’s that the systems around them make it hard to scale their time. Intake, scheduling, and document handling take hours. Automating those parts means attorneys can handle more matters without being overwhelmed by repetitive tasks.

Q: Does this model risk favoring only the most profitable cases?

A: That’s a real concern in legal technology. Automation often works best for repeatable, high-volume disputes. Our view is that lowering administrative cost can actually make it easier to take on smaller or more complex cases that might otherwise be turned away. Whether that holds over time depends on the data.

Measuring Impact Over Time

YesLawyer’s attempt to compress the timeline between inquiry and consultation reflects broader changes in how legal services are being delivered. As artificial intelligence becomes more common in administrative work, firms are experimenting with new ways to reduce wait times and clarify costs.

The company’s early growth suggests that many clients value faster access to an initial conversation, even before considering long-term representation. Whether this platform-based model becomes widely adopted or remains one of several emerging approaches will depend on regulatory developments, lawyer participation, and measurable outcomes for clients. For now, YesLawyer’s experiment highlights a central question in modern legal practice: how quickly can help realistically be made available to the people who need it.