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Has Automation Offered Businesses the Biggest Opportunity to Scale Up?




There’s no denying that managing the core operations of a business is a colossal undertaking. It’s no longer enough for an organization to have its dedicated team for operations; it also requires support and the ideal tools for ensuring that the processes go smoothly. After all, the capacity of a brand or company to generate revenue will hinge on it. And this is why workflow automation is essential.  

Many businesses have begun incorporating automation into their workflows to maintain operational integrity and ensure that their customers are adequately serviced. For fast-growing enterprises, their growth’s upward trajectory usually outpaces the operations infrastructure’s scaling. Rather than scrambling to reinvent processes, process automation can handle the increase in volume while maintaining velocity and quality.

It saves money and time

Many factors contribute to delays or wasted resources, including workflow bottlenecks, excess load, manual data entry, and miscommunications, to name a few. If any areas of your business are suffering from this, you need to consider utilizing tools for automation because it can allow you to step up your resources, savings, and effort. 

For example, the best help desk software delivers exceptional services by resolving customer concerns quicker. And as a result, you’ll be able to save more money and time, improve your bottom line, and enable the organization to scale up and grow.

It improves transparency and accountability

Beyond saving on resources, having automation software will also improve the team’s overall process transparency and accountability. For starters, automating processes will result in standardization. This means processes managed loosely in the past with inefficient coordination tools are now structured, digitized, and visible to the stakeholders.  

That being the case, stakeholders and the team are all encouraged and enabled to claim ownership of their respective roles in the operational process. This ensures that the people involved in the process understand what should be done and will be able to implement their strategies.

It reduces errors

Every business will have its limits, and organizations can often break whenever the limitations are breached frequently. For one thing, burnout will make the team more susceptible to mistakes, and the frequency of committing errors will only get higher whenever tasks are handled manually and carried out by those that have reached their limits. For a high-growth company, this can spell doom.

Thankfully, it’s possible to minimize error incidences through process automation. When you get right down to it, automation software can perform without getting tired as people do. Moreover, it won’t ever make a mistake and follow its intended programming down regardless of the situation.


An organization’s operations team has a critical role in ensuring that its processes run as smoothly as possible. This is especially important for businesses looking to scale up and grow. With its advantages in cost and time reduction, transparency and accountability, and keeping mistakes down to a minimum, automation can be considered one of the most significant opportunities for businesses to thrive and flourish.


The idea of Bigtime Daily landed this engineer cum journalist from a multi-national company to the digital avenue. Matthew brought life to this idea and rendered all that was necessary to create an interactive and attractive platform for the readers. Apart from managing the platform, he also contributes his expertise in business niche.

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Business Strategies of Michael Gastauer




Michael Gastauer, a German billionaire and entrepreneur, has led Black Banx to remarkable heights with his innovative strategies in the digital banking sector. As the founder and CEO, his vision has transformed Black Banx into a significant player in the global financial industry, serving millions and revolutionizing banking practices. 

Gastauer’s approach has been distinctly customer-centric, focusing on solving real-world problems through accessible financial services. This strategy has not only captured a vast market share but also established Black Banx as a model of innovative fintech success.

Innovate Early and Often, Invest Strategically

Gastauer’s journey began with a robust foundation in the fintech sector, where he initially created and later sold a payment services company for US$480 million. 

This significant capital boost allowed him to invest in his next venture: Black Banx. Launched in 2014, Black Banx differentiated itself by offering real-time account opening and cross-border payment solutions to a global audience, addressing major inefficiencies in traditional banking. 

Gastauer’s foresight in identifying and investing in these key areas early on allowed Black Banx to scale quickly and efficiently. His strategy was clear: leverage high initial investment to accelerate growth and secure a substantial market presence before competitors could catch up.

Within a year of its inception, Black Banx expanded rapidly, reaching over 1 million customers. This was just the beginning, as the platform soon integrated cryptocurrency options, enhancing its appeal and utility for a broader client base. By the end of 2018, Black Banx was valued at US$9.8 billion, a testament to its rapid growth and the successful implementation of its business model. 

Gastauer’s bold move to integrate cryptocurrencies early in the game positioned Black Banx as a pioneering force in fintech, well ahead of traditional banks.

Pinpoint Problems and/or Challenges

One of the core components of Gastauer’s strategy was to tackle financial exclusion head-on. Black Banx made significant strides in offering banking solutions to the unbanked and underbanked, particularly in regions with limited access to traditional banking services. 

By leveraging technology and strategic partnerships with mobile network operators, Black Banx has been able to extend its reach and offer innovative banking solutions to millions worldwide. This strategic alignment with mobile operators has been crucial, as it taps into an existing infrastructure to reach remote areas, significantly lowering the cost of expansion.

The platform’s ability to facilitate quick, cost-effective international money transfers has been a game-changer, particularly in markets like the Middle East, Asia, and Africa. This not only supports individuals and businesses in these regions but also contributes to the overall growth and stability of the global economy. 

Gastauer’s focus on simplifying and reducing the cost of these transactions demonstrates a deep understanding of the core needs of his customers, thereby enhancing customer loyalty and trust in the brand.

Take a Tech-Driven Approach

Under Gastauer’s leadership, Black Banx has remained at the forefront of technological integration within the banking sector. The adoption of blockchain, AI, and data analytics has enabled the platform to offer personalized financial services, enhancing customer experience and satisfaction. 

This technology-driven approach ensures that Black Banx stays ahead of industry trends and continues to offer relevant and secure banking options. Gastauer’s commitment to integrating advanced technology not only streamlines operations but also provides a scalable model that supports continuous growth and adaptation in a rapidly evolving market.

Leave No Market Unturned

Gastauer’s vision for Black Banx was never limited to a single region. By 2023, the company had expanded its services to include 28 FIAT and two cryptocurrencies, with a robust presence in over 180 countries. This global approach has not only diversified the company’s customer base but also minimized regional economic risks, allowing Black Banx to thrive in a competitive and fast-changing financial landscape. 

The strategic decision to operate across diverse markets also mitigates the risk of localized economic downturns affecting the overall health of the company.

Set Milestones

The year 2023 was a landmark year for Black Banx, as it reached 39 million customers and reported revenues of US$2.3 billion. The company’s ability to maintain a high rate of customer acquisition and satisfaction speaks volumes about its effective strategies and customer-focused approach. 

The first quarter of 2024 continued this trend, with Black Banx announcing a pre-tax profit of US$639 million and revenues of US$2.1 billion, driven by strategic implementations like fixed monthly account maintenance fees. Gastauer’s strategy to introduce fixed fees was a calculated risk that paid off, providing stable revenue streams and further solidifying Black Banx’s financial foundation.

Michael Gastauer’s strategic foresight and relentless innovation have propelled Black Banx to new heights, making it a leader in the digital banking sector. His commitment to financial inclusion, coupled with an aggressive expansion strategy and technological integration, has not only shaped the future of Black Banx but has also set a new standard in the industry. 

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