Business
How to Remove Negative Feedback on Amazon

There are a lot of things you should take care of being an Amazon seller. You have to constantly improve your product’s quality and range, look for ways to serve your customers better, and cut operational costs and increase revenue. Managing your customers’ feedback and preventing negative reviews from appearing is one more task to solve. However, with all the excellence you are capable of, you still can’t satisfy everyone. Negative reviews tend to appear from time to time, so let’s find out how to remove them, or at least deal with them in the most beneficial ways for your online reputation.
What Types of Reviews Are Eligible for Removal
Several types of reviews are eligible to be removed from the spotlight of your prospective leads. Here they are.
- Fake reviews. Fake reviews are the first to be removed. However, they can be challenging to find and prove their phony nature. The only reliable sign of fake feedback is the appearance of reviews overnight and sudden rating drop. Sometimes you can also spot them by analyzing the style and lexicon of the reviews – they are repetitive and recognizable. In this case, you should instantly write to Amazon support.
- The reviews that don’t relate to the product. Sometimes, the reviews left by the customers don’t relate to the product they are reviewing. In most cases, this is the result of review spamming with the help of bots. Amazon spots such reviews, and you can remove them by contacting the marketplace as well.
- The reviews using offensive language. Everything is straightforward with this point. If you receive an awful language review, you have the full right to report it to Amazon, and the marketplace will remove it.
- Product reviews as a part of the seller feedback. Since there is a dedicated section for leaving product reviews, there is no need to dwell on the product when sharing the feedback from experience with a seller and vice versa. Such reviews can also be removed by contacting Amazon.
- Promotional reviews and that containing personal information. Amazon prohibits users from sharing their personal data in the text of reviews. It also forbids promoting any products or services with the help of review content, so such types of reviews can also be removed without the risk of spoiling your rating.
How to Remove Negative Reviews
Below are three ways of how to remove negative feedback on Amazon. All of them are legal, simple, and effective. Use these tips step by step.
- Submit an application to Amazon. The first thing to do is reach out to Amazon if the feedback is eligible to be removed. That is, the review should correspond to any of the characteristics we have mentioned above. In this case, you have to send a removal request from your Seller Central account via the Customers and Orders section.
- Reach out to the buyer. Reaching out to the buyer with a kind suggestion to remove negative feedback can also be helpful. But you have to be pretty polite and intelligent with this strategy. Most often, the disappointed buyers aren’t willing to talk, not to mention removing their reviews. In this case, the best thing to say is a sincere sorry, plus suggest the ways to resolve the customer complaints. And keep an essential point in mind – you shouldn’t ask for a review removal before the problem is solved and the customer feels satisfied. Offering perks in exchange for reviews removal is a prohibited practice, so in this case, you have to resolve the issue first. Consider Sage Mailer Amazon review software for instant and effective buyer-seller communication. With its help, you will manage your reviews and communicate with the customers using pre-developed email templates.
- Respond to the negative feedback. Sometimes you may face a situation when the customer doesn’t respond to your messages. In this case, you should respond to the review and politely state that you have done your best to get in touch with the buyer and resolve their issue. This simple step will show your future customers that you still strive to help with a problem and show your care even in the case of negative feedback.
Conclusion
Negative reviews are almost impossible to avoid but still possible to manage. In such cases, get in touch with Amazon if a review is eligible for removal or try to resolve the problem with a customer. And keep working on your product quality and customer experience to face negative feedback as rarely as possible.
Business
High Volume, High Value: The Business Logic Behind Black Banx’s Growth

In fintech, success no longer hinges on legacy prestige or brick-and-mortar branches—it’s about speed, scale, and precision. Black Banx, under the leadership of founder and CEO Michael Gastauer, has exemplified this model, turning its high-volume approach into high-value results.
The company’s Q1 2025 performance tells the story: $1.6 billion in pre-tax profit, $4.3 billion in revenue, and 9 million new customers added, bringing its total customer base to 78 million across 180+ countries.
But behind the numbers lies a carefully calibrated business model built for exponential growth. Here’s how Black Banx’s strategy of scale is redefining what profitable banking looks like in the digital age.
Scaling at Speed: Why Volume Matters
Unlike traditional banks, which often focus on deepening relationships with a limited set of customers, Black Banx thrives on breadth and transactional frequency. Its digital infrastructure supports onboarding millions of users instantly, with zero physical presence required. Customers can open accounts within minutes and transact across 28 fiat currencies and 2 cryptocurrencies (Bitcoin and Ethereum) from anywhere in the world.
Each customer interaction—whether it’s a cross-border transfer, crypto exchange, or FX transaction—feeds directly into Black Banx’s revenue engine. At scale, these micro-interactions yield macro results.
Real-Time, Global Payments at the Core
One of Black Banx’s most powerful value propositions is real-time cross-border payments. By enabling instant fund transfers across currencies and countries, the platform removes the frictions associated with SWIFT-based systems and legacy banking networks.
This service, used by individuals and businesses alike, generates:
- Volume-based revenue from transaction fees
- Exchange spreads on currency conversion
- Premium service income from business clients managing international payroll or vendor payments
With operations in underserved regions like Africa, South Asia, and Latin America, Black Banx is not only increasing volume—it’s tapping into fast-growing financial ecosystems overlooked by legacy banks.
The Flywheel Effect of Crypto Integration
Crypto capabilities have added another dimension to the company’s high-volume model. As of Q1 2025, 20% of all Black Banx transactions involved cryptocurrency, including:
- Crypto-to-fiat and fiat-to-crypto exchanges
- Crypto deposits and withdrawals
- Payments using Bitcoin or Ethereum
The crypto integration attracts both retail users and blockchain-native businesses, enabling them to:
- Access traditional banking rails
- Convert assets seamlessly
- Operate with lower transaction fees than those found in standard financial systems
By being one of the few regulated platforms offering full banking and crypto support, Black Banx is monetizing the convergence of two financial worlds.
Optimized for Operational Efficiency
High volume is only profitable when costs are contained—and Black Banx has engineered its operations to be lean from day one. With a cost-to-income ratio of just 63% in Q1 2025, it operates significantly more efficiently than most global banks.
Key enablers of this cost efficiency include:
- AI-driven compliance and customer support
- Cloud-native architecture
- Automated onboarding and KYC processes
- Digital-only servicing without expensive physical infrastructure
The outcome is a platform that not only scales, but does so without sacrificing margin—each new customer contributes to profit rather than diluting it.
Business Clients: The Value Multiplier
While Black Banx’s massive customer base is largely consumer-driven, its business clients are high-value accelerators. From SMEs and startups to crypto firms and global freelancers, businesses use Black Banx for:
- International transactions
- Multi-currency payroll
- Crypto-fiat settlements
- Supplier payments and invoicing
These clients tend to:
- Transact more frequently
- Use a broader range of services
- Generate significantly higher revenue per user
Moreover, Black Banx’s API integrations and tailored enterprise solutions lock in these clients for the long term, reinforcing predictable and scalable growth.
Monetizing the Ecosystem, Not Just the Account
The genius of Black Banx’s model is that it monetizes not just accounts, but entire customer journeys. A user might:
- Onboard in minutes
- Deposit funds from a crypto wallet
- Exchange currencies
- Pay an overseas vendor
- Withdraw to a local bank account
Each of these actions touches a different monetization lever—FX spread, transaction fee, crypto conversion, or premium service charge. With 78 million customers doing variations of this at global scale, the cumulative financial impact becomes immense.
Strategic Expansion, Not Blind Growth
Unlike many fintechs that chase customer acquisition without a clear monetization path, Black Banx aligns its growth with strategic market opportunities. Its expansion into underbanked and high-demand markets ensures that:
- Customer acquisition costs stay low
- Services meet genuine needs (e.g., cross-border income, crypto access)
- Revenue per user grows over time
It’s not just about acquiring more customers—it’s about acquiring the right customers, in the right markets, with the right needs.
The Future Belongs to Scalable Banking
Black Banx’s ability to transform high-volume engagement into high-value profitability is more than just a fintech success—it’s a signal of what the future of banking looks like. In a world where agility, efficiency, and inclusion define competitive advantage, Black Banx has created a blueprint for digital banking dominance.
With $1.6 billion in quarterly profit, nearly 80 million users, and services that span the globe and the blockchain, the company is no longer just scaling—it’s compounding. Each new user, each transaction, and each feature builds upon the last.
This is not the story of a bank growing.
This is the story of a bank accelerating.
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