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How to Remove Negative Feedback on Amazon

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There are a lot of things you should take care of being an Amazon seller. You have to constantly improve your product’s quality and range, look for ways to serve your customers better, and cut operational costs and increase revenue. Managing your customers’ feedback and preventing negative reviews from appearing is one more task to solve. However, with all the excellence you are capable of, you still can’t satisfy everyone. Negative reviews tend to appear from time to time, so let’s find out how to remove them, or at least deal with them in the most beneficial ways for your online reputation. 

What Types of Reviews Are Eligible for Removal

Several types of reviews are eligible to be removed from the spotlight of your prospective leads. Here they are.

  • Fake reviews. Fake reviews are the first to be removed. However, they can be challenging to find and prove their phony nature. The only reliable sign of fake feedback is the appearance of reviews overnight and sudden rating drop. Sometimes you can also spot them by analyzing the style and lexicon of the reviews – they are repetitive and recognizable. In this case, you should instantly write to Amazon support. 
  • The reviews that don’t relate to the product. Sometimes, the reviews left by the customers don’t relate to the product they are reviewing. In most cases, this is the result of review spamming with the help of bots. Amazon spots such reviews, and you can remove them by contacting the marketplace as well. 
  • The reviews using offensive language. Everything is straightforward with this point. If you receive an awful language review, you have the full right to report it to Amazon, and the marketplace will remove it. 
  • Product reviews as a part of the seller feedback. Since there is a dedicated section for leaving product reviews, there is no need to dwell on the product when sharing the feedback from experience with a seller and vice versa. Such reviews can also be removed by contacting Amazon. 
  • Promotional reviews and that containing personal information. Amazon prohibits users from sharing their personal data in the text of reviews. It also forbids promoting any products or services with the help of review content, so such types of reviews can also be removed without the risk of spoiling your rating. 

How to Remove Negative Reviews

Below are three ways of how to remove negative feedback on Amazon. All of them are legal, simple, and effective. Use these tips step by step. 

  1. Submit an application to Amazon. The first thing to do is reach out to Amazon if the feedback is eligible to be removed. That is, the review should correspond to any of the characteristics we have mentioned above. In this case, you have to send a removal request from your Seller Central account via the Customers and Orders section. 
  2. Reach out to the buyer. Reaching out to the buyer with a kind suggestion to remove negative feedback can also be helpful. But you have to be pretty polite and intelligent with this strategy. Most often, the disappointed buyers aren’t willing to talk, not to mention removing their reviews. In this case, the best thing to say is a sincere sorry, plus suggest the ways to resolve the customer complaints. And keep an essential point in mind – you shouldn’t ask for a review removal before the problem is solved and the customer feels satisfied. Offering perks in exchange for reviews removal is a prohibited practice, so in this case, you have to resolve the issue first. Consider Sage Mailer Amazon review software for instant and effective buyer-seller communication. With its help, you will manage your reviews and communicate with the customers using pre-developed email templates. 
  3. Respond to the negative feedback. Sometimes you may face a situation when the customer doesn’t respond to your messages. In this case, you should respond to the review and politely state that you have done your best to get in touch with the buyer and resolve their issue. This simple step will show your future customers that you still strive to help with a problem and show your care even in the case of negative feedback. 

Conclusion

Negative reviews are almost impossible to avoid but still possible to manage. In such cases, get in touch with Amazon if a review is eligible for removal or try to resolve the problem with a customer. And keep working on your product quality and customer experience to face negative feedback as rarely as possible. 

The idea of Bigtime Daily landed this engineer cum journalist from a multi-national company to the digital avenue. Matthew brought life to this idea and rendered all that was necessary to create an interactive and attractive platform for the readers. Apart from managing the platform, he also contributes his expertise in business niche.

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Business

Jellyfish Pictures Suspension Reveals Outsourcing Opportunity, Says BruntWork

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Jellyfish Pictures, a well-known UK visual effects studio, has temporarily shut down due to financial struggles. The company, recognized for its work on major films and streaming projects, is searching for buyers or investors while halting all ongoing work. This situation has raised concerns across the visual effects industry, which is already dealing with economic pressures, labor disputes, and production changes. BruntWork, one of the top outsourcing companies, sees this as an opportunity for companies to reassess how they operate and how outsourcing can help VFX studios lower costs and stay financially stable.

A Leading Studio Brought to a Standstill

Jellyfish Pictures started as a small operation in 2001 and became a respected name in visual effects. With multiple offices in London and a portfolio of high-profile projects, the studio built a strong reputation. However, rising costs and growing competition from lower-cost studios made it harder to stay profitable. Financial pressure mounted, forcing the company to suspend operations.

Clients relying on Jellyfish Pictures are now left searching for alternative vendors to complete their projects. The suspension has also put hundreds of employees in a difficult position, leaving them uncertain about their future. Company leaders have stated they are looking into all possible options, including selling the business or bringing in outside investors.

Why VFX Studios Are Struggling

Visual effects companies have long worked with tight profit margins. The financial setbacks caused by the COVID-19 pandemic made things even tougher. Many VFX studios kept projects moving remotely but struggled with delayed payments and cancellations. In 2023, the global VFX industry was valued at $11.3 billion, but continued production delays and tighter budgets are making it difficult for companies to grow.

The writers’ and actors’ strikes in 2023 added more complications. With productions on hold, many VFX studios found themselves with fewer projects in the pipeline. A recent industry survey found that 72% of VFX companies faced financial struggles due to the combined effects of the pandemic and the strikes. Mid-sized studios with high fixed costs, like Jellyfish Pictures, have been hit the hardest.

Winston Ong, CEO of BruntWork, believes this situation exposes weaknesses in traditional business models. “Studios operating in expensive cities like London face overwhelming costs that outsourcing could help reduce,” he says.

The Role of Outsourcing in Keeping VFX Studios Afloat

Some experts believe outsourcing can help visual effects companies manage financial risk. According to Ong, studios that rely entirely on in-house teams in high-cost cities struggle to keep expenses under control, while those that blend in-house work with outsourcing can operate more efficiently.

The shift to remote work during the pandemic showed that collaboration across different locations is possible. Data from outsourcing firms suggests that studios using a mix of in-house creative direction and outsourced production can lower expenses by 40-60% without sacrificing quality. Some companies have already moved in this direction, allowing them to stay competitive without driving up costs.

Beyond production outsourcing, some VFX studios are also exploring ways to streamline marketing efforts. Hiring a digital marketing virtual assistant allows companies to manage campaigns, social media, and client outreach more efficiently. This helps studios maintain a strong industry presence without the overhead costs of full-time marketing teams.

Still, outsourcing comes with potential risks. Some industry veterans warn that relying too much on external teams can lead to quality issues and production delays. Studios must find the right balance between saving money and maintaining the level of quality audiences expect from high-end visual effects.

What Comes Next for Visual Effects?

Jellyfish Pictures’ troubles have sparked discussions about how VFX studios can stay in business. More flexible production models, outsourcing, and smarter budgeting could become the standard technique. Advances in technology continue to make remote collaboration smoother, allowing studios to complete projects without keeping all operations in expensive locations.

“This reflects a larger problem across the industry,” says Ong. Studios that adjust their operations and use outsourcing effectively may be better prepared for economic swings. Companies that maintain strong creative leadership while using global production teams seem to have an advantage.

For many, this also extends to marketing. Some of the most successful VFX firms are those that recognize the benefits of outsourcing digital marketing to specialists who can handle branding, social media, and client engagement without the high costs of in-house teams. This allows studios to maintain visibility and credibility even in uncertain market conditions.

Larger firms may continue to acquire struggling studios, but smaller businesses that improve their financial strategies could stay independent. The challenge is finding a way to keep artistic vision intact while managing expenses.

Moving Toward Stability

Jellyfish Pictures’ shutdown is a warning for the visual effects industry. High operating costs and unpredictable changes in production schedules show why studios need flexible business strategies. Some will turn to outsourcing, while others may merge with larger firms or adopt hybrid models to stay competitive.

For mid-sized studios, financial stability must be a priority without sacrificing creativity. The next few years could bring more studio buyouts, with bigger companies taking over smaller ones. However, independent studios that adjust how they work could still succeed by reducing costs without lowering the quality of their output.

Adaptability is what matters. Studios that adjust their structures and use global talent wisely will be the ones that remain strong in this industry, ” Ong concludes.

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