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Restaurant Owner Savorwynwood – Dozzy Ross Talks About Gaining Trust With Customers During The Pandemic

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Dozzy Ross Brings Miami Based Savorwynwood To The Restaurant Industry During The Pandemic

At the height of the increasing pandemic and lockdown, it is almost mandatory for all food cafes and restaurants to show their contribution to the safety of the food they provide to the customers. Even the preferences have shifted dramatically from the usual priorities of taste and convenience to health and safety. Now that the industry is blooming again slowly— Businesses have made it a point to make the customers feel safe,and increase standards for sanitation with the perception of “zero risk.”

Dozzy Ross, the man behind the Miami based restaurant Savorwynwood shares some ways you could build trust with your customers in these tough times!

Make The PR Game Strong

In these skeptical times, it is highly essential to spread the word about your restaurant business and how one can communicate that through social media platforms. Explaining the news with promotional videos and interviews for hygiene measures and precautions will bring a tremendous positive impact and instills great trust in the public. Public messaging and communication are at the heart of everything—all the changes, and improvements make the food and dining experience will make it more comfortable for the customers in these times.

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Reduce physical contact between the staff and customers. Opt for more technology based  inventions to keep the day going. This will limit the interactions and also help customers transact the order amount digitally. Make the customer realise that your restaurant has innovated to meet customer needs based on the current times. When the customer notices that the restaurant has innovated to ensure contactless delivery to their table, it makes them feel more comfortable and establishes trust.

Adopting Delivery Service

With social distancing being the first and foremost norm, adopt strategies where the customers don’t have to step into your restaurant anymore. Exclusively-dine-in restaurants should also now partner-up with food aggregators or start their own delivery service in reaching out to those people and deliver the food at their homes. Shifting to this type of service could also give you space to innovate and customize menus specifically dedicated to deliveries (more transport-friendly).

Contactless Delivery

Contactless delivery is a leading novel technique being embraced by all the global delivery partners globally. This solves one of the most important and main concerns for a customer in the delivery process. This helps with avoidable contact with the delivery-boy either for picking up the food package or for the payment.

Dozzy shares his story of inspiration with the budding millennials, ‘Stay focused. The fewer people you have around you, the better it is most of the time. Be Family oriented. Family is what drives me, you and most of us – to stay inspired. Weʼre raising kings. The goal is to generate generational wealth.’ To know more about Dozzy Ross’s entrepreneurial journey and his Afro-Caribbean cuisine based restaurant ‘Savorwynwood’, check out Savorwynwood’s Instagram.

The idea of Bigtime Daily landed this engineer cum journalist from a multi-national company to the digital avenue. Matthew brought life to this idea and rendered all that was necessary to create an interactive and attractive platform for the readers. Apart from managing the platform, he also contributes his expertise in business niche.

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Business

Scaling Success: Why Smart Habits Beat Growth Hacks in Modern eCommerce

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There’s a romanticized image of the eCommerce founder: a daring risk-taker chasing the next big idea, fueled by late-night caffeine and last-minute inspiration. But the reality behind scaled, sustainable brands tells a different story. Success in digital commerce doesn’t come from chaos or clever hacks. It comes from habits. Repetitive, structured, often unglamorous habits.

Change, a digital platform created by eCommerce strategist Ryan, builds its entire philosophy around this truth. Through education, mentorship, and infrastructure, Change helps founders shift from scrambling for quick wins to building strong systems that grow with them. The company doesn’t just offer software. It provides the foundation for digital trade, particularly for those in the B2B space.

The Habits That Build Momentum

At the heart of Change’s philosophy are five core habits Ryan considers non-negotiable. These aren’t buzzwords; they’re the foundation of sustainable growth.

First, obsess over data. Successful founders replace guesswork with metrics. They don’t rely on gut feelings. They measure performance and iterate.

Second, know your customer deeply. Not just what they buy, but why they buy. The most resilient brands build emotional loyalty, not just transactional volume.

Third, test fast. Algorithms shift. Consumer behavior changes. High-performing teams don’t resist this; they test weekly, sometimes daily, and adapt.

Fourth, manage time like a CEO. Every decision has a cost. Prioritizing high-impact actions isn’t optional; it’s survival.

Fifth, stay connected to mentorship and learning. The digital market moves quickly. The remaining founders are the ones who keep learning, never assuming they know it all. 

Turning Habits into Infrastructure

What begins as personal discipline must eventually evolve into a team structure. Change teaches founders how to scale their systems, not just their sales.

Tools are essential for starting, think Notion for documentation, Asana for project management, Mixpanel or PostHog for analytics, and Loom for async communication. But tools alone don’t create momentum.

Teams need Monday metric check-ins, weekly test cycles, customer insight reviews, just to name a few. Founders set the tone by modeling behavior. It’s the rituals that matter, then, they turn it into company culture.

Ryan puts it simply: “We’re not just building tools; we’re building infrastructure for digital trade.”

Avoiding the Common Traps

Even with structure, the path isn’t always smooth. Some founders over-focus on short-term results, chasing vanity metrics or shiny tactics that feel productive but don’t move the needle.

Others fall into micromanagement, drowning in dashboards instead of building intuition. Discipline should sharpen clarity, not create rigidity. Flexibility is part of the process. Knowing when to pivot is just as important as knowing when to persist.

Scaling Through Self-Replication

In the end, eCommerce scale isn’t just about growing a business. It’s about repeating successful systems at every level. When founders internalize high-performance habits, they turn them into processes, then culture, then legacy.

Growth doesn’t require more motivation. It requires more precision. More consistency. Your calendar, not your to-do list, is your business plan.

In a space dominated by noise and novelty, Change and its founder are quietly reshaping the conversation. They aren’t chasing trends but building resilience, one habit at a time.

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