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10 Areas of Operation Your Business Needs to Improve




Most businesses operate inefficiently in at least some ways, but how can you tell which areas need improvement, and how can you improve them? Identifying these problem areas and working to fix them is vital if you want your business to succeed. 

In this guide, we’ll discuss how to improve the areas of your business that are struggling the most, and the areas that can most benefit from improvement. 

How to Improve a Business

In the next section, we’ll discuss 10 of the operating areas most likely to need improvement. But how can you plan to improve something you didn’t even know was inefficient? 

According to Chicago management consulting firm AArete, one of the most important concepts is quantification. You need to be able to quantify your goals, measure your current performance, apply changes, and measure how your performance changes; if you can objectively measure an improvement, you’ll know your strategies were successful. Quantification is easier in some contexts than others; for example, you may be able to increase sales from $2 million per year to $2.8 million per year, or you may be able to cut hours wasted from 100 per week to 40 per week. In any case, you’ll need to have some way to track your performance, before and after your strategic changes. 

As for the specific tactics meant to “improve” a certain area of your business, those will vary depending on the area you’re working on and what you’re trying to achieve. 

Key Areas to Improve

These are some of the most common areas of operation that businesses need to improve: 

  1. Goals and strategic imperatives. First, you may need to address your high-level goals and strategic imperatives. Oftentimes, businesses struggle simply because they don’t have direction—or because their direction is poorly defined. For example, let’s say your business has been stagnant for a few years, seeing little to no growth; which goals are you trying to meet, and which strategies are you applying to achieve those goals? If you have a lack of specificity, or if your goals are somehow untenable, the stagnation is unsurprising. 
  2. Expense management. Chances are, your business is spending more money than it needs to in at least one area. You may have hired too many people too quickly, you may be overpaying for your lease or your utilities, or your cost of raw materials may be exorbitant. Identifying and trimming down these expenses will help you operate in a lean (and profitable) way. 
  3. Financial tracking and monitoring. Most businesses have an accounting department responsible for keeping track of their spending and revenue, but that’s not a guarantee that you’re tracking things correctly. If you’re not actively looking at the right trends, or if you’re not tracking every dollar precisely, it could come back to hurt you. 
  4. Marketing and advertising. One of the most reliable ways to grow a business is through marketing and advertising, but there are a lot of ways your marketing strategy can go wrong. You can pursue the wrong target audience, invest in the wrong strategies, or simply overspend on your campaign, ruining your ROI. It’s important to take a critical look at your marketing and advertising strategies, analyzing them for effectiveness and bottom-line value to your business. Weed out the tactics that don’t work and keep experimenting with new ones. 
  5. Data analytics. Data is becoming increasingly important for modern businesses, thanks to competitive pressure and more accessible technology. But to use data effectively, you have to gather the right data, use the right tools, and apply the right types of analyses. For inexperienced businesses, this can be overwhelming; inaccurate data, poor analytics, or incomplete tools can compromise an otherwise promising data analytics strategy. 
  6. Competition analysis. Most businesses start out with a business plan that sketches out a competitive analysis, but your competition analysis shouldn’t end here. In fact, you should be analyzing your competition constantly. If you’re not actively watching what your competitors are doing and finding new ways to outcompete them, you’re quickly going to become outclassed by your rivals. 
  7. Sales. Depending on the nature of your organization, you’ll also need to worry about sales. How are your salespeople spending the hours of their day? How many sales are they closing, compared to how many leads they’re getting? How can you help your team land more sales while simultaneously improving their time efficiency? 
  8. Employee morale and motivation. Employee performance is important, but so is employee retention. Too many businesses neglect employee morale and motivation as critical factors for success. What are your employees thinking and feeling? Are they satisfied with their working conditions and with their potential for the future? How can you make them feel better about their positions? 
  9. Communication efficiency. Few organizations are operating at peak communicative efficiency. In some cases, businesses are plagued by poor communication habits, from time-wasting meetings to emails without subject lines. In other cases, the root cause is a lack of access to the right tools and technologies to support good communication. No matter what, it’s your job to improve communicative efficiency, reduce miscommunications, and ensure nothing gets lost in the process. 
  10. Inter-departmental collaboration. Too often, departments within large organizations turn into isolated silos; the people within those departments become self-contained, and each department develops its own micro-culture and communication styles. Accordingly, departments find it more difficult to collaborate and communicate with each other. Some departments, like sales and marketing, need each other to thrive, so it’s imperative to break these silo barriers down. You can do this with a mix of strategies, including cross-training, hybrid roles, and departmental blending. 

Even after addressing these common areas, there will always be room for improving your business. There will be old inefficiencies to address, new techniques and technologies to experiment with, and inventive ways to transform your business. The most successful companies are the ones that remain perpetually adaptable, constantly evolving in response to new conditions and improving their overall functionality. 

The idea of Bigtime Daily landed this engineer cum journalist from a multi-national company to the digital avenue. Matthew brought life to this idea and rendered all that was necessary to create an interactive and attractive platform for the readers. Apart from managing the platform, he also contributes his expertise in business niche.

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Business Strategies of Michael Gastauer




Michael Gastauer, a German billionaire and entrepreneur, has led Black Banx to remarkable heights with his innovative strategies in the digital banking sector. As the founder and CEO, his vision has transformed Black Banx into a significant player in the global financial industry, serving millions and revolutionizing banking practices. 

Gastauer’s approach has been distinctly customer-centric, focusing on solving real-world problems through accessible financial services. This strategy has not only captured a vast market share but also established Black Banx as a model of innovative fintech success.

Innovate Early and Often, Invest Strategically

Gastauer’s journey began with a robust foundation in the fintech sector, where he initially created and later sold a payment services company for US$480 million. 

This significant capital boost allowed him to invest in his next venture: Black Banx. Launched in 2014, Black Banx differentiated itself by offering real-time account opening and cross-border payment solutions to a global audience, addressing major inefficiencies in traditional banking. 

Gastauer’s foresight in identifying and investing in these key areas early on allowed Black Banx to scale quickly and efficiently. His strategy was clear: leverage high initial investment to accelerate growth and secure a substantial market presence before competitors could catch up.

Within a year of its inception, Black Banx expanded rapidly, reaching over 1 million customers. This was just the beginning, as the platform soon integrated cryptocurrency options, enhancing its appeal and utility for a broader client base. By the end of 2018, Black Banx was valued at US$9.8 billion, a testament to its rapid growth and the successful implementation of its business model. 

Gastauer’s bold move to integrate cryptocurrencies early in the game positioned Black Banx as a pioneering force in fintech, well ahead of traditional banks.

Pinpoint Problems and/or Challenges

One of the core components of Gastauer’s strategy was to tackle financial exclusion head-on. Black Banx made significant strides in offering banking solutions to the unbanked and underbanked, particularly in regions with limited access to traditional banking services. 

By leveraging technology and strategic partnerships with mobile network operators, Black Banx has been able to extend its reach and offer innovative banking solutions to millions worldwide. This strategic alignment with mobile operators has been crucial, as it taps into an existing infrastructure to reach remote areas, significantly lowering the cost of expansion.

The platform’s ability to facilitate quick, cost-effective international money transfers has been a game-changer, particularly in markets like the Middle East, Asia, and Africa. This not only supports individuals and businesses in these regions but also contributes to the overall growth and stability of the global economy. 

Gastauer’s focus on simplifying and reducing the cost of these transactions demonstrates a deep understanding of the core needs of his customers, thereby enhancing customer loyalty and trust in the brand.

Take a Tech-Driven Approach

Under Gastauer’s leadership, Black Banx has remained at the forefront of technological integration within the banking sector. The adoption of blockchain, AI, and data analytics has enabled the platform to offer personalized financial services, enhancing customer experience and satisfaction. 

This technology-driven approach ensures that Black Banx stays ahead of industry trends and continues to offer relevant and secure banking options. Gastauer’s commitment to integrating advanced technology not only streamlines operations but also provides a scalable model that supports continuous growth and adaptation in a rapidly evolving market.

Leave No Market Unturned

Gastauer’s vision for Black Banx was never limited to a single region. By 2023, the company had expanded its services to include 28 FIAT and two cryptocurrencies, with a robust presence in over 180 countries. This global approach has not only diversified the company’s customer base but also minimized regional economic risks, allowing Black Banx to thrive in a competitive and fast-changing financial landscape. 

The strategic decision to operate across diverse markets also mitigates the risk of localized economic downturns affecting the overall health of the company.

Set Milestones

The year 2023 was a landmark year for Black Banx, as it reached 39 million customers and reported revenues of US$2.3 billion. The company’s ability to maintain a high rate of customer acquisition and satisfaction speaks volumes about its effective strategies and customer-focused approach. 

The first quarter of 2024 continued this trend, with Black Banx announcing a pre-tax profit of US$639 million and revenues of US$2.1 billion, driven by strategic implementations like fixed monthly account maintenance fees. Gastauer’s strategy to introduce fixed fees was a calculated risk that paid off, providing stable revenue streams and further solidifying Black Banx’s financial foundation.

Michael Gastauer’s strategic foresight and relentless innovation have propelled Black Banx to new heights, making it a leader in the digital banking sector. His commitment to financial inclusion, coupled with an aggressive expansion strategy and technological integration, has not only shaped the future of Black Banx but has also set a new standard in the industry. 

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