Business

How Adaptability and Open Mindedness Lead to Success

Published

4 years ago

August 27, 2020

By Aaron Vick

Aaron Vick is acting CEO for Cicayda due to the long time CEO’s activation by the ARMY Reserves to serve on the COVID-19 National Response Team. Prior to 2020, Aaron was Chief Strategy Officer for Cicayda providing tailored solutions and support within the realm of litigation eDiscovery. He routinely speaks and teaches on discovery best practices and trends as well as meets with international groups to discuss evolving discovery practice rules around the globe.

If you’re just starting out in your own business as an entrepreneur, or if you’re a hiring manager of C-suite personnel, you’ve probably found yourself putting on different hats—jumping into roles that could or should be filled by other employees. And as a leader, you and your company need to be adaptable.

Understanding every aspect of your business is a strength that will give you better insight into how to run your company, how employees behave, where you might be able to streamline production, and where you might need improvements.

This can be considered both a hard skill where you learn how to do specific jobs that are required for the business to function, and a soft skill where you’ll learn more about communication, teamwork, and how to deal with interpersonal relations (people skills).

But understanding every job from the mailroom to the boardroom is not the only area where adaptability will serve you.

When it comes to getting out a product or service, adaptability to the market, its ups and down, and its demands are the focal points for staying on top of your game. You’ll need to be open-minded and resilient. In other words, you need to make the best of things, regardless of how they have turned.

That doesn’t mean you should just “go with the flow”.

It means you need to be resourceful. Change what you can and adapt to the things you can’t. There’s no time like the present for assessing, reassessing, and growing a skillset. This should always be at the forefront of your mind.

You need to trust your own judgement. If you started with a solid plan and something didn’t work, be patient and tolerant until you and your team find a solution. When things go wrong, don’t lay blame.

Yes, someone may have overtly dropped the ball, but always try to put yourself in their shoes and show respect for the shortcomings of others. Get to the root of why this happened, then be positive in your outlook for finding a solution.

Strive to be able to bend without breaking. In other words, don’t compromise the values and vision of the company, just work toward a solution that will bring the same big picture outcome by a different path.

Being highly adaptable means being:

Tolerant
Confident
Empathetic
Positive
Respectful
Versatile
Flexible

Being open-minded means:

Being flexible
Looking for solutions instead of laying blame
Listening to the opinions and creative ideas of your team
Looking at things through someone else’s eyes

What’s most important here is to focus on the big picture outcome and apply maniacal flexibility and creativity in the execution path.

Can you be too open-minded? Probably not.

Being open-minded to changes or the ideas of others does not mean you must implement every idea that comes along. But it will go a long way to being able to find solutions that will improve your chances of success.

Be honest about where ideas can add value, and have a conversation about why one idea may be implemented over another.
Explore what might be uncomfortable and unconventional even if you don’t pursue it.
Force yourself to have two perspectives.
Implement active listening and dig into details.

If you find yourself being rigid, discontented, unwilling to change your attitude or how you do things, or being competitive even among your lower ranking employees, you’re not adapting, and this can cause the breakdown of trust and respect, which in turn leads to lower productivity and creativity among the ranks.

Can you be too adaptable? Yes.

Adapting to changes in the market, for example, means you’ve discovered how to keep your business running and turning a profit when consumer demands change—how people shop, how they spend, and why they buy. When the price of raw materials increases, for example, you’ll need to find a way to adjust your budget and your output to maintain your current status. If you’re not making as much profit as last month, that does not signal failure, it simply means you’ve got to get on top of the game and adapt.

Focus on solving hard problems by unlocking many smaller problems and solving them first.
Prepare a list of questions that challenge how your company operates in the marketplace, then answer those questions with viable alternatives that will allow you to adapt.
Utilize your team to hone in on key pieces that might be missing and that might work to give you more leverage in a changing market.
Reduce choices to two options.

So in being adaptable, what’s the difference between being versatile and being flexible?

When you’re flexible, you’re able to make changes without compromising too much—you (your company) can bend, but you won’t break. You’re ready to boost your awareness and willingness to make necessary changes.

Being versatile means you (your company) can cover many areas successfully and competently. You can move in a different direction if the need arises.

When America joined World War II in 1941, factories—automobile factories in particular—rapidly converted to the production of military tanks, rifles, ammunition, and airplanes. They served a greater purpose and were able to adapt to the needs of the country.

You will likely not have to make this kind of swift and drastic conversion, but knowing what your company is and is not capable of will guide you along the path to success and keep you there.

The paper and packaging industry is a great example of how the structure of an industry might need to change based on new technology. The need for graphic paper (newsprint and coated papers such as those used in photography) has been replaced by digitization, people don’t write letters and send them through the mail, and even copier paper is less in demand due to the proliferation of emails.

So how is this industry adapting? They’re focusing on other areas where paper is now in greater demand—packaging in both the consumer and industrial markets, and tissue products.

Can you find a way to consolidate production or focus on a specific area of your industry?
Are there lines that cannot be crossed?

Being adaptable and open-minded shouldn’t start when a crisis arises. Know your options—what your company is capable of–ahead of time by planning options for change or at least keeping change in the back of your mind.

Being adaptable, flexible, versatile, and open-minded about options will keep you and your company prospering. It will allow you to revitalize and renew, and it might incite new ideas that can bring growth even when you’re not pressed to adapt.

Business

Opportunities for Black Banx in Emerging Markets

Published

1 day ago

May 5, 2024

Matthew Wiles

A significant digital transformation is underway in the world of finance, marked by the emergence of non-bank innovators offering a diverse array of financial technology products and services. This transformation is not confined to established markets; rather, it extends its reach into emerging economies, offering a compelling digital alternative to traditional banking institutions. These alternatives are particularly vital in addressing the issue of financial exclusion, which has left substantial populations underserved by traditional banking systems.

Among these innovative digital banking entities stands Black Banx, a fintech brand dedicated to fostering financial inclusion in emerging markets by seamlessly integrating banking services into digital ecosystems. Founded in 2014 as a visionary concept by German billionaire Michael Gastauer, Black Banx swiftly evolved into a global force in the global financial market Officially launched in 2015, the institution rapidly garnered international recognition, extending its services to 180 countries and territories from its inception. Within a mere 12 months of operation, Black Banx amassed over 1 million customers, marking its initial expansions in key regions such as the United States, United Kingdom, and Hong Kong. At present, with a customer base exceeding 40 million as of February 2024, Black Banx stands as one of the fastest-growing digital banks not only in developed countries but also in emerging markets.

What Are Emerging Markets?

An emerging market mostly describes the economic landscape of a developing nation progressively engaging with global markets during its growth trajectory. These economies possess some but not all of the defining characteristics of developed markets, which typically exhibit robust economic growth, high per capita income, well-established equity and debt markets, foreign investor accessibility, and a reliable regulatory framework, according to Investopedia.

As emerging market economies evolve, they tend to integrate more deeply into the global economy. This integration fosters increased liquidity within local debt and equity markets, heightened trade volume, and augmented foreign direct investment. Moreover, these economies witness the emergence of modern financial and regulatory institutions as they transition from low-income, less developed, often pre-industrial states to modern industrial economies with elevated standards of living.

With improving standards of living, the demand for financial security and opportunities escalates, underscoring the pivotal role of banking services. However, traditional banks face challenges stemming from bureaucratic processes and sometimes limited services. Conversely, fintech firms are gaining prominence owing to their convenience, user-friendly interfaces, and expedited signup procedures. Furthermore, their accessibility anytime and anywhere with internet connectivity enhances their appeal to the public.

Strong Demand for Financial Technology

The surge in digital banking adoption, particularly conspicuous in emerging markets, owes much to innovations originating in these regions. For instance, nearly nine out of ten consumers in the Asia-Pacific region, encompassing both emerging and developed markets, actively utilize digital banking services, with a significant portion expressing openness to expanding their usage through digital channels.

Enthusiastic adoption of fintech tools and e-wallets among consumers in emerging markets has propelled the market penetration of these innovative solutions beyond levels observed in developed markets. In the emerging Asia-Pacific region, the penetration of fintech apps and e-wallets surged to 54 percent in 2021, compared to 43 percent in the developed segment. This is indicative of the accelerating shift towards fintech transactions and services, as per McKinsey & Company.

A portmanteau of finance and technology, fintech refers to the burgeoning industry of companies utilizing computer programs and other technologies to provide support or enable banking and other financial services. In developed nations, there’s been a rapid expansion and adoption of fintech technologies ever since businesses and even governments started accepting digital financial transactions as a standard mode of payment. But even in emerging markets, the demand for fintech has also skyrocketed as more people report a diminishing reliance on cash for weekly expenditures.

Identifying Opportunities in Emerging Markets

Launching a successful digital bank entails navigating a myriad of challenges, irrespective of the market’s maturity. However, digital banking in emerging markets presents its own unique set of hurdles, particularly in securing widespread adoption among mass-market consumers. To thrive in any market landscape, a digital bank must first establish meaningful access to its target customers. While the initial interaction may appear straightforward in the digital realm, the reality proves more nuanced.

The proliferation of digital advertising notwithstanding, capturing customer attention remains a formidable task, compounded by the intricacies of onboarding procedures, even for digitally savvy clients. Moreover, the reliance on app downloads as a precursor to engagement further heightens the barriers to entry as first-time users may find them intimidating.

Building a solid trust relationship with customers is important for digital banks to maximize their opportunities in emerging markets. Trust, arguably the linchpin of sustained usage, demands meticulous investment in creating positive onboarding experiences and fostering comprehension of banking channels and products. However, achieving this trust quotient is not easy, especially in emerging markets with lower access to financial services and digital literacy.

Black Banx’s Success in Emerging Markets

Black Banx is a digital bank focused on empowering financial inclusion in emerging markets by integrating banking into digital ecosystems. It was founded by German billionaire Michael Gastauer who always believed that well-designed financial services have the potential to uplift even the most marginalized segments of society, providing them with enhanced economic opportunities.

Consequently, Black Banx is steadfast in its mission to promote financial inclusion while harnessing the advancements within the fintech landscape. Today’s digital technologies offer unprecedented tools to reconstruct banking paradigms, especially for those underserved by traditional financial institutions, with smartphones and laptops serving as gateways to financial empowerment. But while Black Banx makes use of the most advanced fintech technologies, including blockchain and artificial intelligence, it delivers an intuitive and easy-to-navigate user experience through its website and mobile app so even the inexperienced or less tech-savvy consumers won’t have a hard time using its platform to carry out financial transactions.

With his expertise and decades of experience in the financial industry, Gastauer has a keen eye for trends and what works in different markets. So instead of delivering different experiences for developed and emerging markets, the renowned fintech mogul opted to roll out the same suite of services to both because of his motivation to realize financial inclusion and offer only the best banking experience to all. As such, Black Banx facilitates seamless transitions between physical and digital currencies and even cryptocurrencies. The digital bank also tailors its channels to accommodate customers at various stages of their digital journey, ensuring that they feel guided every step of the way until they achieve their financial goals. All of these contribute to Black Banx’s success in emerging markets.