Business
DearDoc founder Joe Brown on the importance of not giving up on the business journey
While DearDoc founder Joe Brown was in high school, he unlocked his secret talent while at his part-time job: a knack for sales, first revealed after he nearly shattered the company’s sales record in his first day on the job.
“That was when I realized that this was something I wanted to do, and that I needed to go to college and make this happen,” he said. “And my dad, who had a career in sales, was really excited.”
Brown’s father invested countless hours in Brown’s development through high school and college, spending hours on the phone talking about sales strategies and entrepreneurship and encouraging his son any way he could. Brown said he often thinks about his father’s legacy as he continues to grow his company, which offers cloud-based software solutions to reinvent the way new patients meet their doctor.
“He passed away just a few months before I was set to graduate,” he said. “I think about all our conversations and the lessons he shared with me, and they definitely guided me as I founded DearDoc.”
Founded in 2018, DearDoc was built around a single mission: to provide patients and doctors with healthcare-focused, artificial intelligence-powered solutions to receive care and collaborate around patient needs. While the company didn’t have any investors when it first came on the scene, it has since grown to over 2,000 clients and a growing sales team always hungry for the next opportunity.
“We’ve definitely built something meaningful together, and I’m very grateful,” he said. “We’ve been able to innovate in our industry and overcome the challenges brought on by the pandemic, and that definitely wouldn’t have been possible without the entire DearDoc team.”
As Brown looks toward the future, he said he’s excited to continue expanding the DearDoc team and looks forward to the growth that will come about as a result.
“I think everything that happens, good or bad, is a chance to learn and do better,” Brown said. “Life is a continuous journey of learning and relearning. If the new challenges that life throws at you look like events trying to bring you down instead of an opportunity to grow and evolve, you need to develop your mindset. It’s impossible to fail at anything unless you give up.”
Business
Why Multi-Province Payroll Compliance Is the Hidden Challenge Canadian SMBs Face and How Folks Solves It
Byline: Shem Albert
Running payroll in Canada can feel like crossing a country stitched from many different fabrics. Each province weaves its own pattern of tax rules, leave policies, and benefit requirements, creating a landscape where a single misstep can ripple through every paycheck. For small and mid-sized businesses, the challenge often remains hidden until growth pushes hiring beyond provincial borders or brings remote workers into the fold. What seems like a routine back-office task quickly becomes a test of accuracy, timing, and local knowledge. This is the gap that Folks set out to close, offering a way for employers to navigate Canada’s regulatory patchwork without slowing their momentum.
Provincial Rules Add Complexity
Canada’s payroll environment varies sharply by province. Federal rules set the foundation, but provincial tax rates, deductions, statutory leave entitlements, and benefit premiums add layers of complexity that employers must monitor carefully. Small and mid-sized businesses with staff across provinces or remote employees face different tax tables, reporting deadlines, and leave calculations that directly affect pay accuracy and remittance schedules.
Folks built its payroll module to address these differences. The platform calculates the correct provincial tax rates and deductions for each employee, applying updates automatically so employers avoid misapplied withholdings or late filings. Multi-location tax management allows a company with workers in Ontario, Quebec, or several other provinces to process payroll without creating separate accounts for each jurisdiction. Bilingual functionality in English and French and secure Canadian data hosting support compliance while keeping employee records accessible across language and regional boundaries.
Unified Records Improve Accuracy
Payroll errors often stem from mismatched employee data. Changes in pay rates, banking details, or benefits eligibility may not align between HR and finance systems, creating incorrect deductions or delayed payments. Smaller teams juggling separate platforms spend valuable hours reconciling information instead of focusing on strategic work.
Folks resolves these issues by combining HR and payroll in one platform. Updates to wages, hours, or tax information entered on the HR side flow directly into payroll without re-entry. This single, verified record strengthens the accuracy of every payroll run and ensures employees receive the correct pay and deductions. By removing the need for repetitive administrative work, HR staff can redirect their time to tasks that support growth and employee engagement.
Automation Keeps Provinces in Step
Each province sets its own requirements for holiday pay, pay frequency, and statutory benefits, making manual calculations both time-consuming and error-prone. Businesses that expand or hire remote employees must keep pace with shifting provincial regulations or risk penalties and audit issues.
Folks address these demands with automation designed for Canada’s regulatory landscape. Pay statements, deduction calculations, and custom pay schedules follow the applicable provincial rules without extra configuration. The system’s automated updates mean that a company hiring staff in British Columbia or Quebec can meet local payroll standards without adding new layers of setup or monitoring. Employers gain the ability to expand into new regions while maintaining accurate, on-time pay.
Reporting Strengthens Compliance
Changing tax rates and reporting requirements require ongoing attention from HR and finance teams. Companies that rely on disconnected systems risk missing a provincial update or submitting incorrect remittances, which can lead to fines and interest charges.
Folks provides detailed reporting tools that compile payroll, deductions, and benefits information across all locations. Employers can generate clear remittance and deduction summaries, simplifying the process of meeting provincial filing requirements. For organizations that want additional guidance, Folks also offers a payroll management service that brings in-house specialists to assist with configuration, compliance, and regular updates. These reporting features help companies stay audit-ready and avoid costly compliance gaps.
Scalable Payroll for Expanding Businesses
Many small businesses begin in a single province, where local tax and payroll demands can be learned over time. Growth into new provinces or the decision to hire remote staff adds a level of complexity that manual processes cannot handle efficiently. Errors multiply, compliance risks rise, and payroll teams spend more time correcting mistakes than supporting expansion plans.
Folks provides payroll that scales with company growth. Provincial tax logic, automated deductions, bilingual support, and secure Canadian data storage are built directly into the platform. By maintaining an accurate employee record and applying province-specific rules automatically, the system allows Canadian SMBs to expand with fewer administrative surprises and more predictable payroll operations. Companies gain the stability of compliant payroll across provinces while controlling the time and costs that typically accompany multi-jurisdiction growth.
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