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DearDoc founder Joe Brown on the importance of not giving up on the business journey

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While DearDoc founder Joe Brown was in high school, he unlocked his secret talent while at his part-time job: a knack for sales, first revealed after he nearly shattered the company’s sales record in his first day on the job.

“That was when I realized that this was something I wanted to do, and that I needed to go to college and make this happen,” he said. “And my dad, who had a career in sales, was really excited.”

Brown’s father invested countless hours in Brown’s development through high school and college, spending hours on the phone talking about sales strategies and entrepreneurship and encouraging his son any way he could. Brown said he often thinks about his father’s legacy as he continues to grow his company, which offers cloud-based software solutions to reinvent the way new patients meet their doctor.

“He passed away just a few months before I was set to graduate,” he said. “I think about all our conversations and the lessons he shared with me, and they definitely guided me as I founded DearDoc.”

Founded in 2018, DearDoc was built around a single mission: to provide patients and doctors with healthcare-focused, artificial intelligence-powered solutions to receive care and collaborate around patient needs. While the company didn’t have any investors when it first came on the scene, it has since grown to over 2,000 clients and a growing sales team always hungry for the next opportunity.

“We’ve definitely built something meaningful together, and I’m very grateful,” he said. “We’ve been able to innovate in our industry and overcome the challenges brought on by the pandemic, and that definitely wouldn’t have been possible without the entire DearDoc team.”

As Brown looks toward the future, he said he’s excited to continue expanding the DearDoc team and looks forward to the growth that will come about as a result.

“I think everything that happens, good or bad, is a chance to learn and do better,” Brown said. “Life is a continuous journey of learning and relearning. If the new challenges that life throws at you look like events trying to bring you down instead of an opportunity to grow and evolve, you need to develop your mindset. It’s impossible to fail at anything unless you give up.”

Rosario is from New York and has worked with leading companies like Microsoft as a copy-writer in the past. Now he spends his time writing for readers of BigtimeDaily.com

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Business

VPNRanks Report Uncovers User Discontent with Majority of VPN Services

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A groundbreaking report by VPNRanks reveals significant user dissatisfaction with the majority of VPN services, showing that 89% of VPNs globally fail to meet user satisfaction standards. This revelation comes at a critical time when digital security is paramount, and the demand for reliable VPN services continues to rise.

The Importance of User Satisfaction in the VPN industry

According to industry statistics from Global Market Insights, the global VPN market size was valued at USD 45 billion in 2022 and is estimated to grow at a compound annual growth rate (CAGR) of around 20% from 2023 to 2032. Driven by the growing instances of cybercrimes and data thefts, coupled with the increasing proliferation of wireless devices and digital infrastructures across industries, user satisfaction remains a critical challenge for many providers. High user satisfaction is essential for customer retention, brand reputation, and long-term success in the competitive VPN market.

“User satisfaction is the cornerstone of success in the VPN industry. In a market flooded with options, it’s the real user experiences that set the leading providers apart. VPNScore helps users navigate this complex landscape by highlighting services that excel in meeting user expectations,” said Muhammad Saleem Ahrar, COO of webAffinity, the team behind VPNRanks.

VPNRanks is a leading VPN review platform that leverages sentiment analysis to provide comprehensive and unbiased reviews of VPN services. Its VPNScore is based on an AI-driven analysis of publicly available user reviews. The platform aims to simplify the process of identifying the best VPN provider tailored to each user’s unique needs.

VPNRanks Untangles Complex Findings on Key Features

VPNRanks evaluated four key features — ease of use, ease of setup, ability to meet user requirements, and quality of support — to identify the VPN companies that excel at customer satisfaction. To determine a final rank for each metric, VPNRanks combined a popularity score, which contributed 20 percent of the total, with a satisfaction score, which contributed 80 percent.

The study sifted through reviews on 93 paid VPN companies to determine the top providers. The VPNRanks report, issued in June 2024, provides rankings for each key feature and overall customer satisfaction. ExpressVPN achieved the top VPNScore — 6.29 out of 10 — for overall satisfaction globally. The next four top companies in that category, listed in descending order, are PureVPN, NordVPN, PrivateVPN, and Surfshark.

By assessing a variety of categories, the VPNRanks study reveals the challenges users face when trying to identify the best option to meet their needs. For example, NordVPN received a nearly perfect popularity score of 9.46 out of 10 but only a 4.7 satisfaction score. PrivateVPN received a satisfaction score of 6.69 out of 10, which rivaled ExpressVPN’s score in that category, but received a popularity score of only 1.23 out of 10.

The global rankings for ease of use illustrate how challenging identifying a quality provider can be. VeePN received a very high satisfaction score of 7.18 out of 10 while receiving a popularity score of less than 1 out of 10. The findings reveal a gap between user experience and market penetration that can effectively keep the best option hidden from the consumer.

The VPNRanks report gives users insight into satisfaction and popularity while providing a balanced assessment via its VPNScore. “Users should choose based on their priorities, whether it’s user satisfaction, market presence, or a balanced option,” the report states.

VPNRanks Shows Providers How to Become More Competitive

In addition to serving as a guide for consumers, VPNRanks also maps out a pathway for VPN providers seeking greater market share. The VPN providers that consistently appear in the top spots on the VPNRanks charts are those that have achieved a balance between popularity and user satisfaction. Those who neglect one or the other cannot keep pace with market leaders.

The report explains that those with high satisfaction scores but low popularity “might be well-loved by their users but need to increase their market visibility to compete more effectively.” Achieving overall success in the VPN market requires balancing user satisfaction with market presence, it advises.

Conclusion

As the need for VPN services continues to grow, businesses can expect to see more providers enter the market, making the task of identifying the best option more difficult. The insights VPNRanks provides stand as a timely beacon, guiding users to providers who can satisfy their needs and support their operations.

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